According to your description, because you didn't provide the specific model, Samsung Android operating system machine will prompt you to enter the PIN code to unlock if the screen lock password is entered incorrectly for more than 5 times. If you have entered the unlock PIN code, you can enter the unlock PIN code to unlock it. If you haven't backed up yet, please check whether your phone supports remote unlocking after your phone prompts you to unlock the PIN code:

1. Determine whether the phone is bound with a Samsung account. If the mobile phone is bound with a Samsung account and the data is turned on at the same time, you can log in to the following link and unlock it by remote control of the mobile phone.

2. If there is no Samsung account bound, or your mobile phone model does not support remote control function. It is recommended that you take the three-guarantee certificate you purchased to the nearest Samsung service center for safe unlocking. Please click the following link to find out the specific location of Samsung Service Center:.

You apply for "booking to the store" in Samsung official website and enjoy priority maintenance service:/Pre-order.

After the appointment is successful, please bring your machine, invoice and warranty card to the service center you reserved on time.