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How to write a maintenance text message to a customer?

1. Address the text accurately

Some people send group text messages to save trouble, but customers may delete them without even reading them. Therefore, the title when texting must be clear and accurate, such as: Mr. Yang, Manager Li, Director Zhang, Brother Zhao, Sister Sun, etc. In today's era where there are many harassing text messages, you must work hard and don't do it for convenience.

2. The content is novel

The text message content must be unique, do not directly use ready-made templates online. Increase the humor and interest of the content; repeated phone calls and door-to-door "harassment" through text messages can sometimes make the customer who is following up a little bored. An interesting text message may make him feel closer and more familiar with your store. Use language skills and text messages to pry open frozen relationships, bring them closer together, and create more opportunities for contact.

3. Don’t forget the title and signature

Add an honorific to each person you send to, which will make the text message more humane and intimate. Don’t forget to include the name of the store in the text message. Customers will not know what to do after reading this, which is of no help to the promotion of the store.

So when sending a text message, be sure to add the name of the store. But the signature must be brief: some people add "limited liability company" when sending text messages to customers. In fact, it is superfluous, takes up space and trouble, and customers will think it is "unfashionable".

Notes:

Notes:

Sending text messages to customers is a long-term process, and it does not mean that after the customer cooperates with us I won’t send it out anymore, I have to send it out as usual. If you insist on posting for a year and there is still no movement, then you can give up. Facts have proved that it will be effective in a short time. Just by sending a text message, customers can understand something about it.