The maximum shall not exceed10% of the ticket price; Refund tickets within 24 hours and 2 hours before the scheduled departure time of the flight will be charged a refund fee of 10% of the passenger fare; Refund the ticket within 2 hours after the flight leaves the station, and charge a refund fee of 20% of the passenger fare; Refund after the scheduled departure time of the flight will be regarded as missed flight.

Passengers who can't make it after purchasing tickets can apply for a refund at the ticket office. When returning a ticket, you must provide your valid identity certificate in addition to your valid ticket, and ask for a refund 24 hours before the scheduled departure time of the flight. The refund fee charged is determined by each airline.

Report the lost information to the local police station and obtain the report proof. If you lose your return ticket abroad, you can temporarily buy a return ticket from the original airline and indicate the reason for the loss. The amount of new tickets can be refunded in the future.

Fill in the lost ticket form at the airline and sign it, leaving your contact number and address. After waiting for six months, if the lost ticket is not used, it will be refunded. If the ticket is used within six months, it will not be refunded.

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