1, change the ticket before the flight takes off, free of the change fee and the fare difference with the physical class;

2. If you apply for a change of flight after take-off, you are exempt from the change of flight fee, and you need to charge the fare difference of the cabin.

3. If you cancel your seat before the flight takes off, you can return to the original place and channel of ticket purchase or contact China Southern Airlines for a free refund within the validity period of the ticket.

4. After the flight takes off, the application for refund shall be handled according to the conditions of use of the original ticket. Before applying for refund, the passenger ticket shall be changed according to the above-mentioned changes, and the changed passenger ticket shall be handled according to the original conditions of use.

If the new travel time has not been determined, it is suggested to contact the original ticket purchasing place or China Southern Airlines customer service to cancel the flight reservation before the flight takes off, and then go through the flight change procedures after the new travel date is determined.

China Civil Aviation Passenger and Luggage Domestic Transportation Rules Article 21 If a passenger fails to complete part or all of the voyage within the validity period of the ticket due to the reasons of the carrier or the passenger, he may request a refund within the validity period of the ticket. Passengers who request a refund shall handle it with the "flight coupon", "passenger coupon" or the unused part of the ticket. Refund can only be handled at the ticket office of the carrier or its sales agent at the place where the ticket is issued, the origin of the flight and the end of the trip. The fare can only be refunded to the passenger himself or the payer of the ticket.

Twenty-second passengers voluntarily refund their tickets, in addition to providing a valid ticket, they should also provide their valid identity documents, in accordance with the following provisions:

(1) If a passenger requests a refund within 24 hours or 2 hours before the scheduled departure time of the flight, a refund fee of 10% of the passenger fare will be charged; Ask for a refund within two hours before the scheduled departure time of the flight, and charge a refund fee of 20% of the passenger fare. If you ask for a refund after the scheduled departure time of the flight, it will be treated as a missed flight.

(2) Passengers holding connecting tickets or return tickets who request a refund shall be handled in accordance with the provisions of the first paragraph of this article.

(three) disabled revolutionary servicemen who request a refund shall be exempted from the refund.

(4) Passengers holding baby tickets are exempt from refund fees.

(5) A passenger holding an indefinite ticket who requests a refund shall go through the refund formalities at the original place of purchase within the validity period of the ticket.

(6) Passengers automatically terminate their travel at the stop of the flight, and the ticket price of the unused segment of the flight will not be refunded.

Article 23 When the flight is cancelled, advanced, delayed, the voyage is changed, or the carrier cannot provide the original seat, if the passenger requests a refund, the originating station shall refund all the tickets, and the stopping place shall refund all the tickets of the unused segment without charging a refund fee.