The normal operation step of trading with U shield is to prompt to insert U shield, and then click "OK" first, and then click "Confirm" on the page. At this time, the password input box will pop up for you to enter the U shield password. When the transaction confirmation dialog box appears, please click OK.

If a blank certificate list selection box appears after clicking "OK", it means that your U shield is not connected to the computer correctly. Please pull out the U shield and plug it in again (it is recommended to plug in the USB interface on the motherboard instead of the front interface). If the indicator light on the key is on, it means that the connection is good and you can operate it again. If it still does not light up, please follow the following steps:

(1) Reinstall the driver of the corresponding brand.

(2) Check whether your system is fully patched. If not, please use the update function of WINDOWS to upgrade.

(3) If your system is 2000 or XP, please select "Services" under "Administrative Tools" in the control panel to check whether the smart card is enabled. If not, please enable it.

If the ID password is incorrect, please bring your valid ID card, customer U shield and online banking registration card to the designated outlet where the account is opened to reset the U shield password for free. Our branch in different places cannot handle this business. For the specific network information, please contact 95588 where you opened an account.