Branch introduction (Incheon Airport Store, Seoul Store)
(1) Incheon Airport Store
Address: East Exit Hall 12, 14 Gate.
Business hours: 06: 30-2 1: 30. After business hours, it is not to pay and receive.
Counter, but the food counter in the GM store that is open 24 hours a day. Zhengguanzhuang, food and electronic counters are open 24 hours a day.
(2) Seoul Branch
Address: G/F, Online Duty Free Shop, 5gil4 1SM, Rensidong, Jongno District, Seoul1F-6F
Business hours: 10: 00-20: 00
Transportation: ① Taxi: Go straight from Zhongli intersection, or come from Zhongli 2nd Street and turn right at Zhongli intersection. After passing Gongping Building, turn right. On the right, you will see SM Duty Free Shop Building (Old Hanadol Enterprise Building)-you can't turn left when coming from Guanghua Gate or Caoxi Temple-free parking service for customers who shop more than $65,438+0 by car. ② Bus: Zhongge Station (Exit 3
Or exit 3- 1)
Seoul Mall Guide:
B 1F: luxury boutique/luxury watch
1F: luxury and fashion
2F: Foreign cosmetics/perfumes
3F: Korean cosmetics/fashion accessories/sunglasses/watches/jewelry
4F: Food/electronic products/fashion goods/alcohol/cigarettes
5F: Korean drama shopping mall
6th floor: coffee shop/VIP lounge/member/gift counter
(3) Ren Sidong's SM Duty Free Shop
Address: Located on the ground floor 1 to the 6th floor of Hana Tourism Company in Rensidong, Seoul, representing traditional culture.
Shopping mall guide: the first floor is a brand-name watch clothing store, the second floor is an imported cosmetics brand, and high-end brand-name goods are in the first floor luxury shopping mall. There is a "Korean children's shop" on the first floor and a "K- cosmetics area" on the second floor.
What brands are there: Coach, BALLY, Versace, Etro, FranckMuller and Marc?
Overseas famous brands such as Jacobs, Estee Lauder, Snow Show, After WHOO, Zhengguanzhuang, etc. )
Online Duty Free Shop Shopping Guide (1) Online Shopping Steps Guide
Register members after visiting the shopping network (SM Duty Free Shop Payment Network supports members and non-members. However, you need to register as a member to enjoy cash points and discount coupons. Members must be registered in the name of the person who left the country. )
Select the goods and put them in the ordering car (select the goods you want to order. Can be placed in the order car or related goods. If the goods you are looking for are out of stock or out of stock, you can apply for a special order. )
Fill in the order and order successfully (enter exit information and buyer information, cash discount and coupon use or not, etc. Before filling in the order. Print redemption coupons after ordering. If it cannot be printed, please record the order number, item and quantity. When using the mobile phone website or mobile phone program, you don't need to print the exchange voucher, just confirm it directly. )
Pick up the goods (please take your passport, boarding pass and exchange voucher with you when you leave the country, in exchange for the purchased goods. When you leave the country, you can't get the goods except at the pick-up place. When you get the goods, you must check the item and quantity of the goods, and you can get the goods only after signing in the receiving column. If the goods are abnormal, please inform the staff of the delivery office, and take no responsibility for the problems after delivery. )
(2) Duty Free Shop Shopping Guide
Tourists and other customers who are about to leave the country can use the SM Duty Free Shop payment network.
The purchased goods must be picked up at the designated pick-up place on the day of leaving the country.
When visiting the duty-free shops, please hold the passport of the outbound personnel and write down the departure date and flight number.
When buying goods in duty-free shops (physical stores, online shopping, mobile phones), you can start ordering 00 days before going abroad.
For the ordering time of duty-free shops, please refer to "Orderable Time" in the shortcut list.
(3) Matters needing attention in duty-free shop shopping
Duty-free limit
The overseas purchase limit for Korean nationals is $3,000 (excluding Korean goods).
For re-entering Korea and foreigners, the duty-free limit is 600 dollars (including Korean goods).
Bring duty-free goods into Korea
When you bring duty-free goods into Korea again, including goods purchased abroad, when the total amount exceeds 600 dollars, you must declare it when you enter Korea.
Those who fail to declare shall pay taxes and additional taxes, and those who intentionally fail to declare or intentionally declare shall be punished in accordance with relevant laws.
The customs department uses the computer system to record and manage the personal information and purchase list of people who go abroad to buy duty-free goods.
When it exceeds 600 dollars, according to the computer system records held by the customs, it may be subject to inspection when entering the country.
Change/cancel the departure date
Please contact the customer service center (1522-0800) to inform you of the change.
If you cancel the exit, please contact the customer service center.
Guide for inquiring the estimated tax amount of excess goods within the scope of tax exemption
When goods outside the duty-free scope are brought into Korea, please log on to the page of "Estimated Tax on Carried Goods" of official website (www.customs.go.kr) of the Customs Department for confirmation.
Guide to prohibited articles in liquid/gel engine rooms
With the increasing international terrorist activities caused by liquid bombs, it is decided to restrict the carrying of liquids, gels and articles into the engine room according to the recommendation of ICAO. Please refer to it when purchasing goods.
(4) Matters needing attention during delivery
You must pick up the goods at the airport pick-up area of SM Duty Free Shop.
Goods are not delivered to the customer's residence.
It must be collected before leaving the country, and no delivery or storage service is provided.
(5) Cancel the ordering guide
Cancel the order directly in my home page > order details.
Click the order number, and then click the Cancel Order button at the bottom of the order to cancel the order.
You cannot cancel the order when the order status is not "Order". Please consult the customer service center.
Please leave a message 1: 1 outside the consultation hours in the customer service center.
Customer service center: 1522-0800/ Customer service center consultation time: 09: 00- 19: 00.
(6) Exchange/Return/Refund Guide
A. within 30 days after receiving the goods, you can exchange them for a refund. However, if the packaging of the goods is opened or damaged due to the customer's reasons, or the goods have lost their sales value because of the customer's use, they will not be exchanged or refunded.
If the goods are different from the logo, advertisement or contract, they can be exchanged or refunded within 3 months after receiving the goods (within 30 days after discovering the details).
The process of exchange and tax refund of duty-free goods shall be implemented in accordance with the tariff law. If the customer changes his mind and applies for a return, the freight will be borne by the customer himself.
For goods under $600, exchange and refund process: goods can be exchanged and refunded directly, without international mail, and can also be handed over to Korean customs or detained.
For goods over $600, the exchange and refund process: the goods are mailed from overseas by international mail or brought back to Korea, and the goods can be exchanged and refunded only after being handed over to the Korean customs or detained.
Exchange is limited to the same product, and you can't apply for exchange without stock. When returning goods, all the gifts given at the time of purchase will be recovered. ※.
B. If the customer changes his mind and applies for a return, the goods can only be returned/returned if they are not used within 15 days after receipt. However, if the package is opened or damaged, or if the goods have lost their sales value due to partial or total use by customers, the duty-free goods will not be returned or returned.
C. when returning goods by international mail, the customer is responsible for the freight.
D. Call the customer service center (1522-0800) to apply for a return, then return the goods at the corresponding store or by international mail, and then return the goods after confirmation. If there is a problem with the quality of the goods, the exchange is limited to the same product. When a customer changes his mind and applies for a replacement, he can't apply for a replacement if there is no stock.
E. When returning goods, all the gifts, gift certificates and coupons given at the time of purchase shall be recovered.
F if the total amount of returned goods exceeds 600 USD (subject to customers who entered the country after 20 14.9.5), they must be returned by EMS or brought back to Korea, and the goods can also be cancelled when they are handed over to Korean customs at the exit. However, if you return the goods by international mail, you need to inform the customer service center immediately after mailing.
G. if there is any problem with the product quality, please call the customer service center (1522-0800) for consultation.
H, tourists must declare and detain the relevant goods at the customs when they re-enter, and the undeclared goods will not be returned.
Distribution area guide: Incheon International Airport (terminal and boarding building), Gimpo International Airport, Gimhae International Airport, Jeju International Airport, Cheongju International Airport, Daegu International Airport, Wu 'an International Airport, Xiangyang International Airport, Incheon First Pier, Incheon Second Pier and Busan International Pier.
(1) Incheon International Airport Terminal (East Terminal)
Location: When domestic airlines such as Korean Air, Asiana Airlines, Jeju Airlines and True Airlines appear, they are located at Exit Inspection Desk No.3 (Gate No.26).
(2) Incheon International Airport (boarding building)
Location: When leaving the country by foreign airlines or Korean Air (T 'Way Airlines, Eastar Airlines, etc.). ), under the circulating train, behind the central duty-free shop at gate 1 17 on the third floor.
(3) Gimpo International Airport
Location: Pass the exit checkpoint on the 3rd floor opposite Gate 37.
(4) Jinhai International Airport
Venue: Pass the exit checkpoint on the 2nd floor opposite Gate 2.
(5) Jeju International Airport
Venue: Pass the exit inspection desk on the 3rd floor and pass the lounge.
(6) Cheongju International Airport
Location: Passing the exit checkpoint, opposite the exit checkpoint.
(7) Daegu International Airport
Location: Pass the exit checkpoint on the left side of the 2nd floor.
(8) Wu 'an International Airport
Location: it is located on the far right after passing the examination platform for going abroad.
(9) Xiangyang International Airport
Location: it's on the left side of the duty-free shop at the opposite airport after the overseas inspection desk.
(10) Incheon First Wharf (Incheon Port1International Passenger Terminal)
Location: Go through the exit audit counter on the 3rd floor, located on the left side of the elevator, in the direction of the ship entrance.
(1 1) Incheon Second Terminal (Incheon Port Second International Passenger Terminal)
Venue: Go through the exit audit counter on 1 floor, located on the left side of the ship entrance.
(12) Busan International Airport
Location: Located in the exit hall on the 3rd floor of the terminal building.