The national standard for express delivery service, which came into effect on May 20 12, explicitly stopped the provision of "sign before inspection", which has been criticized by consumers and is expected to end.
The National Standard for Express Service, which came into effect on May 12 and 1, stipulates that when a courier company delivers an express mail to the recipient, it shall inform the recipient to receive it in person. Used to pay for express delivery, online shopping, TV shopping and mail order.
The recipient can check the internal situation before signing. At the time of acceptance, the appearance and quantity of internal parts can be counted, but the internal parts cannot be tried out or the product function test can be carried out. This provision means that express delivery companies will have no right to ask consumers to "sign before inspecting".
Deferred claim:
On May 1 day, 2065438, the national standard of express service series was officially implemented. According to the standard, even if the courier fails to arrive in the same city for 3 days and in a different place for 7 days, even if it is completely delayed, you can claim compensation from the courier company.
20 12 From May 28th, online shopping encountered difficulties in delivery, and the door-to-door delivery was not on time during holidays. If it is not delivered for more than 3 days, the maximum compensation for each express delivery is 10 yuan. Led by China Express Association, nine domestic express delivery companies signed a strategic cooperation agreement with Tmall, the largest e-commerce online shopping platform in China, to create a new standard of e-commerce socialized logistics.
On May 28th, 20 12, strategic agreements were signed, including domestic EMS, SF Express, Shentong, Tong Yuan, Zhongtong, Dayun, ZJS, Best Express and HNA Tian Tian, which basically covered the first-line logistics camp in China, and the express delivery business accounted for more than 90% of the whole domestic online shopping express market.
The agreement includes more than 5,000 inter-city lines "next day arrival" and nearly 4,000 "1 ~ 3 days limited arrival" services. If it is not delivered, the consumer shall be compensated for the courier fee of 5 ~ 10 yuan.