Lock screen

You can't unlock the screen if you forget your password. We suggest you try the following: 1. If you set the mode/signature/

Fingerprint unlock

Method, which you can use when drawing patterns/signatures or entering fingerprints.

Personal identification number

Open it. 1) pattern/signature unlocking: When an incorrect unlocking pattern/signature is entered for many times (usually five times), a prompt "Backup PIN code (

Forget password

), enter the previously set PIN password, and click OK. 2) Fingerprint unlocking: When the fingerprint cannot be unlocked, you will be prompted "Backup PIN" at the bottom of the screen, enter the previously set PIN password, and click OK. 2. If your mobile phone supports Samsung.

Remote control function of diving, and meet the following conditions: remote control, mobile data (or WLAN) has been started;

Mobile phone binding

To access a Samsung account, please log on to the Samsung official website-Remote Control webpage. After logging in with a Samsung account, click Unlock My Device. After operating in this way, the previously set screen lock mode will be directly changed to the default mode.

Slide to unlock

Mode, and then slide the phone to unlock it. If the above operation fails or the "Unlock My Device" function cannot be used because it does not meet the requirements of remote control function, please send the machine to Samsung Service Center.

After-sales service engineer

Help you unlock it safely.