All players who need to apply for customer service only need to fill in a "Customer Service Application Form" and attach a "copy of my ID card" (or a copy of the household registration book), and players can apply for the following services. If the instructions are still incomplete or unclear, please call customer service. Thank you.
Query and processing service items must meet the following processing scope:
A The ID number at the time of registration is exactly the same as the ID number submitted.
B If the "security code" can be completely and correctly filled in at the time of registration, the digits should be the same.
C If the ID number doesn't match, but it can be filled in correctly, the digits should be the same. (Additional: The name or address to be registered is exactly the same as the information on the copy of the ID card provided by the player. )
1, query the game password:
Solution: If you forget the game password, please fill in the customer service application form with a copy of your ID card (or a copy of your household registration book) and select "Query Game Password" in the original customer service application form. Then, please mail all the completed application forms and copies of ID cards to Shanghai Youyou.com Software Technology Co., Ltd., or come to the company to handle them in person. After confirming that the registration information is correct, the company will check the game password for the player.
2. Inquire about the confidential mailbox:
Solution: If you forget your confidential email address, please fill in the customer service application form in detail and attach a copy of your ID card (or household registration book) and select "Query confidential email address" in the original customer service application form. Then, please mail all the completed original application forms and copies of ID cards to Shanghai Wangyouyou Software Technology Co., Ltd., or come to the company to handle them in person. After confirming that the registration information is correct, the company will keep the players confidential.
3. Query Yo-Yo account/password:
Handling method: If you forget your account number or password, please fill in the customer service application form in detail and attach a copy of your ID card (or a copy of your account book), and select "Inquire about your account number" or "Inquire about your password" in the original customer service application form. Then, please mail all the completed original application forms and copies of ID cards to Shanghai Youyou Net Software Technology Co., Ltd., or come to the company in person to handle them and confirm the registration.
4. Clear the game protection password:
Solution: If you forget the game protection password, please fill in the customer service application form and attach a copy of your ID card (or household registration book) and select "Clear the game protection password" in the "Query Processing" of the original customer service application form. Then, please mail all the completed application forms and copies of ID cards to Shanghai Wangyouyou Software Technology Co., Ltd., or come to the company to handle them in person. After confirming that the registration information is correct, the company will clear the game protection password for the player.
The project disappears or the role is abnormal (sent to the system for processing)
Processing range:
A The ID number at the time of registration is exactly the same as the ID number submitted.
B If the "security code" can be completely and correctly filled in at the time of registration, the digits should be the same.
C. If the information in the original registration form is consistent with any two items in the registration information (such as ① email ② name or ③ address), all the information marked with * will be filled in by the player (if the player forgets, please press "/").
Handling method: If the persona in your account is abnormal and needs to be handled, please fill in the customer service application form with a copy of your ID card (or household registration book) in detail, and fill in the "reason for abnormal situation" in the original customer service application form: (1) the name of the abnormal persona (2) the last time when the persona data was normal (3) the earliest time when the persona data was abnormal (4). After that, please mail all the completed application forms and copies of ID cards to Shanghai Youyou Net Software Technology Co., Ltd. or come to the company in person. Youyou. com customer service will serve you as soon as possible.
Handling of temporary freezing and thawing service items
Processing range:
A The ID number at the time of registration is exactly the same as the ID number submitted.
B If the "security code" can be completely and correctly filled in at the time of registration, the digits should be the same.
C If the ID number doesn't match, but it can be filled in correctly, the digits should be the same. (Additional: The name or address to be registered is exactly the same as the information on the copy of the ID card provided by the player. )
Solution: If your account is temporarily frozen and you want to unfreeze it, please fill in the customer service application form and attach a copy of your ID card (or household registration book), and fill in the "other" service options in the original customer service application form. Then, please mail all the completed original application forms and copies of ID cards to Shanghai Wangyouyou Software Technology Co., Ltd., or come to the company to handle them in person. After confirming that the registration information is correct, Wang Youyou Customer Service.
Attention! ! !
(1) If your game character or account is abnormal and you need to apply for inquiry, please be sure to mail the application form to our company within 14 days after the problem occurs (subject to the postmark of the letter), and our company will not handle it after the deadline.
(2) The original application for the above services must be original, and its contents must be written in black or blue ink or pen, and the signature and handwriting must be clear. If there are any items that cannot be filled in, please press "/",otherwise Shanghai Youyou Net Software Technology Co., Ltd. will not be able to provide services; The working days of this service are 65438+ 0-3 normal working days after receiving the information. After verification, the customer service staff will contact you by phone. Thank you!
Note: Other matters, such as sending to the system processor, are 7- 14 normal working days after receiving the information.
(3)/kloc-players under 0/6 years old, please attach a copy of the guardian's ID card and the front and back of the household registration book, otherwise Shanghai Youyou Net Software Technology Co., Ltd. will not be able to provide services, thank you!
(4) Please be sure to sign the form with the applicant's autograph in A.B., and all the places marked with * are required to be filled in, otherwise the form will not be processed and needs to be filled in.
Players fill it out before sending it. thank you
(5) The company does not accept copies or faxes, and all services must be the original and copies of ID cards (or household registration books).