If you are using a vivo phone, the troubleshooting steps for app crashes are as follows:

Step 1. Confirm the software information

Non-app store download: Please go to the app store to download and install software, or change to another website to download and install the software and observe whether it is restored to use.

Infrequent occurrence: It may be caused by unstable software operation. It is recommended to update the system to the latest version and observe.

Step 2. Upgrade the system version

The new system version has improved compatibility and stability, and optimized performance. Please go to Settings - System Upgrade (for some models: Settings --My device--iQOO UI version) to view system version information. If it is not the latest version, it is recommended to upgrade the experience.

Step 3. Clear software data

If the software's own data is abnormal, it will affect the use of the software. It is recommended to clear the software data and then use it to view it. Please back up the software data in advance before operation. . How to clear software data: Go to Settings--Applications and Permissions/More Settings--Application Management--Three dots in the upper right corner/More--Show system programs--Find the corresponding software--Storage--Clear data.

Step 4. Uninstall and reinstall the software

If the cached files are abnormal while the software is running, it may affect the use of the software. It is recommended to uninstall and reinstall the software to check whether it can be restored. Please back up the software data in advance before operation.

If the above method does not improve the situation, you can go to vivo official website/vivo mall APP--My-Online Customer Service-Manual Customer Service for detailed consultation.