1. When fingerprint, iris, pattern, signature and face unlock are set to unlock mode, you will be prompted to set an alternate password. If you forget the screen lock password, you can try to enter an alternate password.

2. If you forget the spare password or use other unlocking methods (mixed password/digital password), it is recommended that you try to unlock the screen through the remote control function.

How to use the remote control function of mobile phone;

1. The mobile phone needs to support the remote control function (Samsung diving or looking for my mobile phone).

2. The mobile phone has been turned on for remote control and mobile data (or WLAN); The mobile phone is bound with a Samsung account.

3. Log in to "Find My Mobile Website":/

4. After logging in with a Samsung account, click Unlock My Device. After this operation, the previously set screen locking mode will directly become the default sliding unlocking mode, and then the mobile phone will be unlocked by sliding.

If the above operation fails or the "Unlock My Device" function cannot be used because it does not meet the requirements of the remote control function, please send the machine to Samsung Service Center, and the after-sales engineer will help you unlock it safely.