Quality assurance personnel are all planned and systematic activities implemented in the quality management system, which are verified as needed to provide enough trust to show that the entity can meet the quality requirements. "Some organizations that implement ISO9000 will set up such departments or posts to take charge of the quality assurance functions required by ISO9000 standards and act as personnel for such work.

QA is a part of GMP (Quality Management System). GMP only cares about all things related to production and inspection, and things related to product quality that have nothing to do with GMP belong to QA.

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Responsibilities of quality assurance personnel:

1, excellent basic skills

The basic skills here refer to the professional ability of QA, as well as the knowledge of quality, laboratory tests, process regulations, operation regulations, equipment, etc., which is also the legendary "man-machine material method ring", which should be understood and mastered.

2, do a good job in interpersonal relationships

Interpersonal relationship is very important, and so is QA. It is necessary to have principles and pay attention to methods, so as to get twice the result with half the effort. As a QA, "heart" should be big, and "the prime minister can punt in his stomach" should be generous.

There are contradictions at work. QA should look for opportunities to reconcile with the parties concerned, and explain to the workshop staff why this happened at that time in a supercilious tone, so as to reach an understanding and communicate well in the future.

3, serious, rigorous and careful

QA is a stressful job, so you should decompress yourself at ordinary times. But once you enter the work, you must maintain a serious and rigorous work attitude, which is the minimum requirement.

These three points are reflected in the following things: whether to be unsmiling when monitoring the production of the workshop, and strictly require the workshop staff to operate according to the operating rules, rather than tolerate them; When cleaning up the site, whether it is meticulous and serious, leaving no dead ends, not "almost"; Whether you are careless and often make mistakes when filling in records and signatures; When on-site inspection or audit records, problems that should be found can be found.

Step 4 establish prestige

As QA, we are the quality barrier of the workshop. If we don't adhere to the principle and give the green light to some behaviors in the workshop, then we are irresponsible. You are sorry for the position of QA. And when you stick to your principles many times, you will find that you have become authoritative. You are no longer a dispensable person in the workshop, but an "important person" who adheres to principles and controls quality.

5.QA is a team.

QA must be a team, not just a gang of several people. QA's work in the workshop is very stressful, so we must "hold the group together", stand together when encountering quality problems, and the standards should be consistent during daily monitoring.

6.QA needs the support of leaders.

QA has an awkward position in the workshop, and its management power is not as big as that of the workshop director, so it has no real power. Technical ability can't catch up with craftsmen, which is one of the reasons why QA has no position in the workshop.

Therefore, QA first needs the support of leaders and defines the positioning of QA. QA is not only a "man walking around the scene", but also a "hygienist-inspector" and a "random signer", and needs to be an "arbitrator".

7, change the workshop director's quality consciousness

If there is enough positive energy to change the quality consciousness of the workshop director, then the work will definitely be like a duck to water. Alternatively, QA can often train workshop staff to improve their quality awareness and establish a "total quality awareness". Let QA and employees establish the same quality objectives. If the goals are the same, the differences will be reduced.

8. Communication skills are very important.

QA needs to communicate with many people at work, so communication ability is very important. The same question, different people will get different results. Therefore, cultivating communication skills can help you get the information you want, and it can also help you to have a good relationship with the workshop staff.

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