If they fail to deliver the goods according to the order and have a bad attitude, they can complain. But it's no use calling their company's complaint phone. I called their company once, but I couldn't get through. I got through, but I didn't have the attitude to solve the problem.
It is suggested to call the postal complaint telephone number 123 15, which can be used anywhere in some areas. I just don't know how to calculate the phone bill. I think it's a local phone.
The complaint is very effective, and I can give you an answer in a short time (the promise is 15 days, usually two or three days). And after you explain what happened, you can make your demands, such as apologizing and returning the courier fee.
After the whole thing is handled, someone will follow the service, telephone 12305! Very effective!
For this kind of courier company, all of us should take effective weapons to protect ourselves and suppress their arrogance.