Cashier front desk job responsibilities (collection of 15 articles)
In the ever-changing modern society, job responsibilities are used more and more frequently. Formulating job responsibilities can reduce illegal behaviors and accidents occurrence. What issues need to be paid attention to when formulating job responsibilities? The following are the cashier front desk job responsibilities that I have carefully compiled. You are welcome to share them.
Cashier Front Desk Job Responsibilities 1
1. Overview of Job Responsibilities Understand the various tasks of the front desk, be proficient in cashier business, abide by the company's rules and regulations and employee manuals, and obey the instructions of superiors And cooperate with superiors. Have a correct attitude, be honest and dedicated, and have professional ethics.
2. Specific scope of responsibilities and work requirements of the position
The front desk is the first department that hotel guests come into contact with. Front desk service directly affects the guest’s impression of the hotel, so it is crucial to improve the level of front desk service. .
Dress according to regulations before working, and the clothes are crisp and neat; wear a work badge on the left chest; hair is neatly combed, male employees’ hair does not exceed the collar, no beard, and female employees’ hair must not exceed the shoulders.
2. Stand and serve while on duty, with an upright posture and a natural and friendly smile. You are not allowed to leave your post at will at any time.
3. Be polite and considerate, treat guests kindly, greet guests proactively when meeting them, use honorifics to guests, use standardized and clear language, and create a mini-themed hotel with the service concept of "service with a smile, guests first" .
4. Carry out the shift handover work seriously. Any unclear points should be reported in time. Reserve funds will be handed over shift by shift. If the previous account is unclear, the later account will not be accepted.
5. Be prepared before work, carefully check whether computers, POS machines, printers, calculators, banknote detectors, card printing machines, scanners and other equipment are working properly, and perform cleaning and maintenance work. Cashier Front Desk Job Responsibilities 2
1. Proficient in all aspects of store cashier work, able to quickly solve various business problems that occur in the cashier, and be accurate, fast, and error-free;
2. Do a good job in cash custody, handover and filling in relevant business reports, so that the bills, account actuals (bank) and account items are consistent;
3. In the absence of cashiers You should take the initiative to look after the store and assist with reception. Cashier front desk job responsibilities 3
[Management level relationship]
Direct superior: Cashier supervisor
[Job responsibilities]
Executive supervisor’s Work instructions and report work. Responsible for the settlement of various expenses for hotel guests. Enter and check accommodation expenses and bills for meals, guest room bar, telephone, recreation, laundry, haircut, flowers, etc., and notify relevant departments in a timely manner if any problems are found.
Responsible for collecting the full amount of accommodation advance payments, collecting debts, and keeping collection records.
Responsible for the authorization of credit cards that exceed the credit limit.
Responsible for preparing the cashier’s daily report and ensuring that bills and payment orders are consistent with the cashier’s daily report.
Pay business accounts on time, and carefully complete shift handover procedures and situation records.
Carefully and meticulously store and access guests’ valuables.
Carry out foreign currency exchange work in accordance with the relevant regulations of the bank.
Accurately grasp the foreign currency quotation of the day and strictly implement the foreign currency exchange system and operating procedures.
Be familiar with the denominations of various foreign currency cash notes, checks and credit cards, and be familiar with the authenticity identification methods of cash, checks and credit cards. If you have any questions, please contact the relevant bank department immediately.
Properly keep various currencies and vouchers, review them on time, prepare daily exchange reports every day, and exchange receipts with the bank in a timely manner.
If an error occurs during exchange, it should be reported in time and handled promptly.
…………………… Cashier front desk job responsibilities 4
1. Do a good job in registration and settlement of member consumption in the store;
2. Responsible Customer reception and registration work;
3. Make, print, and check cashier-related vouchers;
4. Summarize receipts, invoices, and prepare relevant reports;
< p> 5. Register cash and bank journals based on payment vouchers, and send summary vouchers to the finance department regularly;6. Properly keep cashier equipment, cashier systems, and maintain sanitation and cleanliness in the front desk area;
7. Cooperate with other departments;
8. Complete other tasks assigned by the superiors of the company. Cashier front desk job responsibilities 5
(1) Preparation work before shift
1. The hotel cashier must sign in according to the shift schedule before starting work, and the hotel cashier foreman will supervise the execution. and compile reports.
2. The cashier counts the working capital together with the foreman or supervisor, and signs on the register when it is correct. The working capital handover procedure must be completed between shifts, and the hotel cashier’s working capital handover registration book must be signed. .
3. Receive the bills and receipts required for the shift, check whether the bills and receipts are numbered correctly, and return them immediately if there are any missing numbers or short coupons. Return the unused bills and receipts when you get off work. The receipt must be returned and signed on the bill collection register. The hotel bill shall be managed by the supervisor and supervised by the supervisor.
4. Check whether the date and time of the computer system are correct. If the date or time is incorrect, notify the foreman in time to make adjustments, and check whether the ribbon and paper tape are sufficient.
5. Check the hotel cashier’s handover notepad to understand the problems left at work so that they can be dealt with in a timely manner.
(2) Normal operating procedures
1. When the waiter hands the order menu to the cashier, the cashier should first check whether the number of people and station numbers on the order menu are completely recorded. If the record is incomplete, it will be returned to the waiter.
2. When the number of people ordering the menu and the table number are complete, start the formal menu entry. First, enter the customer bill number into the computer. The cash register will automatically compile the bill number and wait for the customer to check out. Use it; then input the number of guests, table number, content and quantity of food and drinks ordered by the guests according to the computer menu keys. After entering, you can wait for the guest to check out.
(3) Checkout workflow
1. The hotel checkout form must be in two copies: the first copy is the financial copy and the second copy is the guest copy.
2. When the guest requests to check out, the cashier will print out a temporary statement based on the desk number reported by the hall staff. The hall staff should first check the bill and sign their name, and then present the bill Check out with guests. If the store clerk fails to sign, the cashier should remind him or her to sign.
3. If the guest pays in cash, the store staff should take back the two bills and hand them over to the cashier for summary, then hand the second bill back to the guest, and keep the first bill. cashier.
4. If the guest's checkout is on account, the hall staff will hand over the guest's account receipt to the cashier to handle the account formalities, and both bills will be handed over to the cashier for processing.
5. When the guest presents the discount card (or the hall management staff gives the guest a discount) at checkout and asks for a discount, the hall staff should hand the discount card (or the signature of the management staff) and two bills to the cashier. The clerk handles the discount according to the procedures. If the store clerk only hands one bill to the cashier, the cashier does not need to apply for it.
6. When canceling or modifying a bill, the relevant personnel should explain the reasons for the cancellation or adjustment and sign their names. After confirmation by the office management staff, the modification form and the cancellation form (two copies) should be submitted. The cashier sends it to the Finance Department for audit and review.
7. If a guest needs to delay the checkout due to various reasons, he must first ask the store management staff to approve the guarantee, and then transfer it to the accounts receivable of the finance department.
8. When the hotel general manager or deputy general manager entertains guests or sales department personnel, they must use internal bills when entertaining customers with the approval of the leader. The bill must be signed by the leader and then transferred to the Finance Department for audit and review.
9. At the end of the current shift, the cashier should do single-shift checkout; after the end of today's business, the cashier should do general-shift checkout. Carefully check the dining status and income of the day, and fill out the "East (West) Park Hotel Checklist".
(4) Single and general shift checkout
After the end of each shift, a single shift summary should be done; after the business of the day is completed, the general shift checkout should be done. Directly click the "Single. General shift checkout" button, and the computer will automatically summarize the operating income and generate several reports, and print out the reports as needed.
(5) Current day and historical account inquiry
"Today's account inquiry" refers to unsettled accounts and the accounts of the last three days. Click directly on "Today's account inquiry" button, the computer will automatically find the required account.
"Historical account inquiry" refers to accounts generated previously. The operation method is the same as above.
(6) Invoice management
1. The invoice received by each cashier shall be kept and written off by the cashier himself, and shall not be collected or written off by others on his or her behalf. It will be invalid upon writing off. Fold the page number and fill in the invalidation number in the invoice inspection record column on the back of the invoice cover.
2. The amount of the invoice must be filled in based on the amount of the customer's consumption slip (the person in charge must sign the full name of the relevant items on the invoice), and the customer's consumption slip must be attached with the invoice stub. Behind the couplet.
3. When writing off the invoice, if it is found that the stub copy is not attached to the customer's consumption slip or the invoice is not serialized, the manager must not only write a written instructions and attach it, but also bear the consequences arising therefrom. all economic losses.
4. Lost invoices must be reported to the Finance Department in a timely manner in writing. The registration fee for invalidating the lost invoice shall be borne by the manager.
(7) Management of voided bills
At the end of the cashier's shift, all adjustment orders and voided orders recorded through computer operations should be submitted for audit. The cancellation form must be signed by the foreman or above and indicate the reason for the cancellation. If an error is discovered later but the saved bill cannot be found, the financial responsibility shall be borne by the cashier party, and the reason for the destruction of the bill must also be investigated.
(8) Collection procedures for cash, checks, and credit cards
1. Cash
1) When receiving cash, pay attention to the authenticity and currency face. Complete and intact.
2) Except for RMB, coins in other currencies are not accepted.
2. Check (generally no one uses it in Hai'an area)
When receiving a check, you should check whether it has the account number and name of the opening bank, and the seal is complete and clear. Generally, the seal is one official seal and two private seals. above. If there are any deficiencies, you should first ask the person who presented the ticket whether the seal matches the signature, and leave the name and contact number of the contact person on the endorsement. This hotel does not accept personal checks. If a check is accepted by a hotel manager or above as a guarantor, the guarantor shall bear all liability if there is any problem with the check.
3. Credit card
1) When accepting a credit card, you should first check the validity period of the card and whether it accepts credit cards within the scope of use, and check whether the card has been included in the stop payment list. (If the credit card paper is wrong, expired, has a payment stop period and is not within the acceptance range, the bank will reject it.
2) When the customer settles, fill in the consumption amount in the consumption column of the purchase order. Please sign the cardholder's signature and carefully check the card number. The validity period and signature should be consistent with the credit card. If correct, tear off the cardholder's stub and hand it to the guest along with the bill.
3) If the cardholder does not check into the hotel or leaves the hotel first, and pays on behalf of others, the cardholder must first sign the purchase form and fill in the payment confirmation form. The cashier should carefully check the card number. and signature, and authorize the amount based on the estimated number of days of stay. After obtaining authorization, mark the word "Approved" on the edge of the purchase order, sign the name of the person in charge, and write down the authorized amount and authorization number.
4) If your credit card exceeds the limit, you must call the bank's credit card authorization center or obtain authorization through EDC. If the actual consumption exceeds the authorized amount, additional authorization must be made. Only one authorization code can be used for one consumption, and multiple authorizations are required. Codes should be purchased in separate packages before they can be used.
5) If the subscription amount exceeds 10% of the authorized amount, the original authorization code can still be used and no further authorization is required.
(9) Cash and bill handover procedures after get off work
1. Cash handover procedures
After the hotel cashier prepares the report, he will transfer the cash received Write the amount on the cash bag, and then put the cash into the bag. The cash inside is required to be consistent with the amount recorded on the cash bag, and the cash receipt and settlement record book must be signed to go through the cash handover procedures.
Put the cash bag into the safe under the supervision of the cashier. When the cashier gets off work, the recipient will count the cash bags one by one and check whether the amount on the cash bag is consistent with the amount in the cash settlement record book. If it is correct, transfer it to the safe. Sign in the name column, Class A, B, C, D and so on, the procedure remains unchanged until the general cashier counts the next day.
2. Customer bill handover procedures
Customer bill handover procedures are divided into two categories: one is used, and the used customer bills are arranged according to sequence number. Okay, the guest bill allocation table is bundled and placed in the designated location for review by the night auditor; the other category is unused. Check to see if it matches the last one of the used guest bills. After the serial number is correct, the refund procedure will be completed. Sign the return area of ??the hotel cashier's bill collection register. If you sign in the receipt column and go through the handover procedures when you continue to use it after the next shift, at the end of the day, the unused bill should be returned to the supervisor and the return signature procedure should be completed. Cashier front desk job responsibilities 6
1. Comply with various financial systems and operating procedures;
2. Complete all account procedures for departing guests as required;
< p> 3. Collect refunded and unsettled accounts and report the outstanding accounts to the assistant lobby manager;4. Handle refunds, payments and account transfers;
5 . Responsible for exchanging foreign currencies for guests and providing safes for storing valuables;
6. Ensure that all procedures at the front desk are in accordance with the company's accounting standards;
7. Investigate any possible occurrences at night Account differences based on review; Cashier front desk job responsibilities 7
1. The front desk is the first department that hotel guests come into contact with. Front desk service directly affects the guest's impression of the hotel, so it is crucial to improve the level of front desk service.
2. Dress according to regulations before working, with crisp and neat clothing; wear a work badge on the left chest; hair is neatly combed, male employees’ hair should not exceed the collar and no beard, and female employees’ hair should not exceed the shoulders.
3. Stand and serve while on duty, with an upright posture and a natural and friendly smile. You are not allowed to leave your post at will at any time. Be polite and considerate, treat guests kindly, greet guests proactively when meeting them, use honorifics to guests, use standardized and clear language, and create a mini-themed hotel with the service concept of "service with a smile, guests first".
4. Carry out shift handover work seriously. Any unclear points should be reported in time. Reserve funds will be handed over shift by shift. If the previous account is unclear, the later account will not be accepted.
5. Be prepared before work, carefully check whether computers, POS machines, printers, calculators, banknote detectors, card printing machines, scanners and other equipment are working properly, and perform cleaning and maintenance work.
6. Understand the room status and guest room conditions, actively and enthusiastically promote guest rooms, understand the guests and meetings scheduled for the day, and confirm their payment methods to ensure accurate check-in and checkout.
7. Quickly and accurately handle check-in, room extension, room change and check-out procedures for guests. When opening a room, take the initiative to explain the room price to the guest to avoid misunderstandings. Guest verification procedures and room opening must be completed. Register.
8. Accurately and skillfully collect cash from guests, print out various guest bills, settle accounts for guests promptly and accurately, and issue invoices according to guests’ reasonable requirements.
9. When issuing invoices and receipts, you must fill in the specifications, issue them truthfully, and do not inflate the amount;
10. Do a good job of collecting payments promptly, quickly and accurately, and do a good job Accounts must be cleared when guests leave, and they must be honest in their cashier work. They must not make long or short payments, do not bring private funds to work, and do not misappropriate public funds without permission;
11. The cash and bills received every day must be consistent with the bills Check for consistency.
12. Properly handle customer complaints. If the complaint cannot be resolved, promptly seek instructions from the superior supervisor.
13. Reserve funds cannot be deposited into the treasury in the form of white notes. Cash from operating income may not be loaned to any department or individual without approval.
14. Do a good job in cashier accounting, check whether daily business income, bills and bills are consistent with the reports. The cashier on duty is responsible for investing the reports, bills, cash, etc. during the shift into finance.
15. Handle various accounting in strict accordance with accounting regulations. Obey the arrangements of superior supervisors and complete tasks seriously.
16. Employees should be proficient in the hotel’s long-stay guest agreement and contracts between various units, especially discount and credit agreements.
17. Organize the "departure account unsettled" guest accounts every day and deal with abnormal situations.
18. Handle the issuance of keys correctly. Cashier Front Desk Responsibilities 8
1. Arrive on time, check equipment and equipment, and make all preparations such as business collection.
2. In accordance with the cash management system, carefully collect, pay and keep cash and various bills, and strictly abide by the hotel's confidentiality system.
3. Do a good job in reservation reception, settlement, and collection, and ensure stability, accuracy, and speed.
4. Understand the prices of various types of wine, dishes, pastries, and beverages in the restaurant, and understand the relevant knowledge of restaurant services. Cashier front desk job responsibilities 9
Responsibilities description:
1. Responsible for collecting maintenance payments and issuing invoices to customers after confirming that the payment has been received.
2. Complete the daily income journal on the same day, ensure that the accounts and cash are clear and correct, and hand over the day's funds to the cashier in a timely manner and complete the handover procedures.
3. Complete the sorting and pasting of the settlement form and income summary details on the same day, and submit them to the service manager for confirmation, and then deliver the cashier preparation voucher in a timely manner.
4. Responsible for the control of invoice issuance and check with the accountant at the end of each month.
5. Assist service consultants to verify and confirm relevant payments (deposits, overcharged maintenance payments, etc.).
6. Responsible for checking and following up on monthly maintenance payments.
7. Responsible for vehicle inspection and collection of other payments (excellent products, insurance renewal fees, etc.)
8. Responsibility for cash custody on the day
9. Fixed management Responsibility for the use and custody of assets
10. Cooperate with business departments to complete relevant business tasks in accordance with the company’s annual business plan
11. With a thoughtful and smiling service attitude and professional and high-quality work level, Responsibility for customer satisfaction and no complaints
12. Other tasks assigned by superiors
Job requirements:
1. Finance-related major, college degree or above.
2. More than 1 year of working experience in cashier and cashier. Cashier Job Responsibilities 10
Front Desk Job Responsibilities
1. Strictly implement and abide by the rules and regulations of the club. Obey the manager's work arrangements and provide first-class reception services to guests in accordance with prescribed procedures and standards.
2. The cashier at the front desk is a concentrated expression of the overall service quality of the hotel. He is required to have good psychological quality, have high self-cultivation, and be articulate and clear when speaking to guests. , concise, gentle, natural and decent, generous, always have a smile on your face, speak in Mandarin, dress neatly and neatly, no dyed hair, odd-shaped hair extensions, heavy makeup, nail polish, or accessories unrelated to work are allowed , do not eat food with peculiar smell.
3. Provide accurate, fast, courteous and high-quality services to guests with good appearance, appearance, and full spirit
4. Carefully operate the computers, calculators, and test equipment used. For banknote machines and other equipment, make preparations before work, carefully check whether computers, printers, calculators, banknote detectors, credit card POS machines, card printing machines, scanners and other equipment are working properly, and perform cleaning and maintenance work.
5. Have a strong sense of work responsibility, abide by the attendance system, be responsible for cashiering and checkout work, be meticulous and selfless, do not charge more or less cash from guests, strictly abide by financial rules and regulations, and follow Act according to the regulations and do not engage in fraud. In principle, you should ask for instructions more often and report frequently. If you make your own decisions or have a weak sense of responsibility, you will be responsible for your own responsibility.
6. Master the checkout procedures such as cash, check, credit card, signing, and hanging accounts;
7. Master the room status and guest room conditions, and understand the guests and meetings scheduled for the day, Banquet notification, confirm their payment method to ensure check-in and checkout are accurate.
8. You are not allowed to take the initiative to collect less cash from guests. You must be aboveboard in your work. If you misappropriate public funds or embezzle money, you will be fined, expelled or sent to the judicial authority depending on the seriousness of the case.
9. Cooperate with the work of the reception staff and proactively greet customers. When guests come to check out, they must first ask whether they have checked out (some guests come to settle part of the bill). If so, then To ask the guest's room number clearly, ask the guest to return the room card and deposit slip. If it is a team, be sure to check with the housekeeping department to see if all rooms have been reported and checked. Be sure to clearly report the services and prices of various items to the guests, explain all the guests' questions about the bill, collect cash and checks from the guests accurately and skillfully, print the guests' various charges and bills, and provide timely and accurate service. The guest settles the bill and issues invoices based on the guest's reasonable requests. The authenticity of various banknotes must be verified, and there must be a basis for signing and settling accounts. When giving change to a customer, you should say to the customer: I’m looking for you xx yuan, please order.
Note: When guests check out, the cashier at the front desk should immediately contact the guest room floor and telephone switchboard to prevent missed orders for drinks, laundry, phone bills and other charged items.
10. Accept the use of credit card settlement business and strictly follow the procedures;
11. The cash and bills received every day must be consistent with the bills and statements. At the end of each shift Finally, print out the cashier's income statement for each shift with the money received during the shift;
12. Carry out shift handover work carefully, raise any unclear points in a timely manner, and make arrangements for reserve funds and unfinished matters. Handover, if the previous account is unclear and the later account will not be accepted, do the handover of each shift carefully.
13. Strictly abide by the financial system. Daily cash income must be handed over in time. Special circumstances must be reported to the management staff. Make sure that the accounts are consistent;
14. Keep the economy in check, put the overall situation first, subordinate personal interests to collective interests, be strict and do your job well.
15. The working capital reserve fund must be checked every shift, and no white slips are allowed to be deposited into the treasury. The daily operating income cash must not be misappropriated without the approval of the dedicated personnel, and the operating income cash and reserve funds must not be used for other purposes. Any excuse is given to any department or individual.
16. Handle various accounting in strict accordance with accounting regulations. Obey the arrangements of superior supervisors and complete tasks seriously.
17. If you need to leave your post temporarily during work, you should pay attention to the safety of your money and lock drawers and cash cabinets at all times;
18. You are not allowed to bring personal money to work during working hours;
19. Be proficient in the counterfeit detection technology of denomination cash and the use of banknote detectors to prevent the receipt of counterfeit banknotes;
20. Be fast, accurate, polite, and do not accept any money when collecting money. , omission of payment from guests, and those who sign bills and hang accounts must have sufficient evidence;
21. Memorize the names and internal telephone numbers of employees in each department of the hotel, and communicate with waiters, greeters, etc. at work The company's employees maintain a good cooperative relationship;
22. Familiar with the computer startup and shutdown process and the troubleshooting of daily computer failures;
23. Proficient in cashiering, order input, operation processes and results Check out, hang up, transfer and other procedures, print audit reports every day, and submit them in time;
24. Do not chat with anyone in front of the cashier, and non-staff are not allowed to enter the cashier; < /p>
27. Master the correct use of invoices and receipts; strictly abide by the cash and bill management system
28. Properly handle guest complaints. If they cannot be resolved, promptly seek instructions from the front office manager or lobby Assistant Manager or Manager on Duty.
39. Keep the counter clean and the post clean.
30. The system password should be kept properly. Each person has one work number and no hackers are allowed to use it. Cashier front desk job responsibilities 11
1. Provide guests with the information they need, and help guests solve their various needs enthusiastically, thoughtfully and meticulously.
2. The cash and bills received every day must be consistent with the bills, and different currencies and bills must be filled in on the payment bag.
3. Properly handle customer complaints. If the complaint cannot be resolved, promptly seek instructions from the superior supervisor.
4. Reserve funds cannot be deposited into the treasury in the form of white notes. Cash from operating income may not be loaned to any department or individual without approval.
(For example, the general manager of KTV can borrow cash at the front desk due to special circumstances, but relevant procedures should be completed.)
5. Coordinate the relationship between colleagues and provide better customer service.
6. Handle various accounting in strict accordance with accounting regulations. Obey the arrangements of superior supervisors and complete tasks seriously.
7. Correctly handle guests’ messages, faxes, etc.
8. Organize the "departure account unsettled" guest accounts every day and report any abnormal situations.
9. Handle the issuance of keys correctly.
10. Keep a record of receiving the keys to the safe for valuables and registering entry and exit from the safe for valuables.
11. Fill out the business day reports for the cash and bills received every day according to different bills, and submit them to the auditor for signature and review. After the end of the shift, a daily business report of the day's tickets, payments and bills must be submitted to the audit staff for review and confirmation before leaving get off work.
12. Pay close attention to the situation in the lobby, and report any abnormalities to the superior supervisor and the security department in a timely manner.
13. Computer passwords should be kept properly, one for each person, and no hackers are allowed to use them. Cashier front desk job responsibilities 12
1. Handle daily work in accordance with the company's relevant rules and financial systems;
2. Ensure that the cashier is clean and free of debris. ;
3. The use of computers, credit card machines, banknote detectors and other cashier equipment must be strictly carried out in accordance with the cashier workflow;
4. Correct professional ethics , keep store operating information confidential. Responsibilities of cashier front desk 13
Responsibilities of swimming pool front desk
1. Comply with the company's rules and regulations, obey the work arrangements of the director and department leaders, and be full of energy and serve with a smile .
2. Be prepared before work, carefully check whether computers, printers, card readers, telephones and other equipment are working properly, and perform cleaning and maintenance.
3. The change and reserve funds needed for the day must be checked every day. Ioud notes are not allowed to be used as cash. Do a good job in handover work on the day and carefully count the reserves.
4. No order can be withdrawn without reason. If you want to cancel the order, the signature of the curator is required.
5. Responsible for the reception of all customers entering the store, including proactively greeting, pouring water, consulting customer needs, answering various questions raised by customers, etc.
6. Answer reservation calls, reasonably arrange swimming time for each baby, answer customer inquiries on the phone one by one, and make written records when necessary.
7. After the customer enters the store: call the individual number, and arrange the customers to swim in the swimming pool according to the order of reservation
8. Ask the baby swimming in the big pool if he has brought a swimsuit and waterproof diapers. If not, communicate with parents and guide them to purchase
9. If it is the first time a customer enters the store: introduce our team, company, in-store packages and products, and recommend appropriate packages based on customer needs and products, achieve sales
10. Communicate with teachers in the library from time to time, clearly understand the operation situation of the library, and transmit valuable information to the director and teachers in the library.
11. Keep customer consumption record details
12. Responsible for the sales, replenishment, inventory, validity period, etc. of all products in the swimming pool
13. Responsible
14. Maintain the cleanliness of the front desk area, and perform daily maintenance and upkeep of potted plants, newspapers and periodicals in the area
15. Implement the company's attendance system, be responsible for employee attendance summary, leave registration, and supervise clocking in.
16. Submit daily reports in the library on time every day and do data analysis
17. Shift handover: check the payments received on the day (cash, credit card, WeChat, Alipay, shopping vouchers, etc.) , service number documents, etc., are handed over in the system.
18. The cash and drawer keys at the cashier can only be kept and used by designated personnel and cannot be withdrawn by other personnel for any reason. If there are any problems, the cashier will be responsible for them.
19. After completing the checkout, turn off the cashier equipment and cut off the power supply.
Cashier front desk job responsibilities 14
1. Responsible for customer reception, product sales and membership card processing, and arranging the signing of security agreements;
2. Responsible for store cashier work and cash management, ensuring Store cashier work is carried out normally;
3. Daily work reports and financial data statistics, product inventory statistics;
4. Responsible for store customer service, handling customer needs and complaints in a timely and effective manner, ensuring Customer experience satisfaction
5. Complete other tasks assigned by the leader. Cashier front desk job responsibilities 15
1. Be familiar with the work process of this position and achieve standardized operations.
2. Be proficient in operational skills to ensure timely, accurate and error-free checkout and collection.
3. After arriving at the job, make all preparations before opening: lighting, window spotlights, TV, currency detector, coffee machine, lobby music, to ensure the smooth progress of the front desk work.
4. Manage the reserve fund well to ensure that the amount of the reserve fund is accurate and stored safely.
5. Keep your computer password safe and do not use it with others or disclose it to outsiders.
7. Manage and use receipts well, check out first, then issue invoices. The invoiced amount must be consistent with the amount of cash received and machine-printed invoices; refunded and invalid invoices must be corrected in a timely manner.
8. Contact the finance department at 9:00 every day: cash from the day before, receipts, business day reports, and ledgers. Before making payment with the finance department, cash and credit cards need to be classified and summarized, and checked with the machine-printed invoices. If any problems are found, they can be found in a timely manner to avoid losses. Achieve daily clearing and daily closing.
9. Handover with customer service after work every day: order from the day before, questionnaire on reasons for entering the store, bag after pickup, customer introduction form.
10. The order of the day is entered into the computer, and the early and late payments of the day are entered into the computer; the second entry is into the computer (order number, package, photographer, additional option amount).
11. Daily settlement, the amount after settlement will be included in the income of the next day.
12. Send a text message to Mr. Han’s business daily after get off work every day: number of orders, average package, average deposit, today’s revenue, and total revenue.
13. Prepare a daily business report. The starting point of the daily report must be the same as the starting point of the main account. Daily expenditure items at the front desk: guest meals, fruit offerings, and instant prizes can be paid from the front desk with the signature of the store manager. Other expenditures must be approved by the financial manager or general manager before being withdrawn. ;