(1) If you are just starting to register and log in, you need to check whether the login information is correct, including the input of mobile phone number and verification code.

(2) If the second login fails, you can reopen the login permission. Here, you also need to enter the correct mobile phone number and verification code. The mobile phone number should be consistent with the card number bound when handling the card, and the verification code should be entered in time. If the verification code is not entered in time, it needs to be refreshed repeatedly to get the verification code.

(3) If you brush your face to log in, that is, the face recognition login fails, and it still fails after repeated face brushing. There may be expired ID card or expired face information. You need to reissue your ID card or update your face information immediately, and enter the correct name, ID card type and ID number when updating.

④ You can log in with a card number or user name, and you need to remember the login password to log in successfully. If you forget your password, you can also reset your login password and enter your mobile phone number to get the verification code. If the mobile phone number cannot be used, please bring your ID card to a nearby ICBC outlet to modify the registered mobile phone number of e-banking and retrieve the login password. You can also check the distribution of ICBC outlets through the "outlet service" function of mobile banking, and you can make an appointment without logging in.

(Operating environment: China Industrial and Commercial Bank APP version 6. 1.0.9.2)

⑤ You can also choose WeChat or Alipay to log in. If you log in to WeChat, you need ICBC Mobile Banking to get your WeChat avatar, nickname, region and gender information.

(Operating environment: WeChat version 8.0. 15, Alipay version 10.2.36.8000)

⑥ Check the network facilities in your login area. If you used to use your mobile phone frequently, too many web pages lead to a large cache and slow response. Try to restart and connect to the network again.

There are many advantages to using mobile banking. If you go to the bank to handle business in person, it will be more time-consuming. Through the electronic channel of mobile banking, we can reduce a lot of unnecessary troubles, feel the pleasure brought by the development of science and technology, and experience the convenience and speed of mobile banking. In mobile banking, you can check your payment record, bank card balance and payer information at any time. And you can see the date of payment or collection. Therefore, it is inevitable to encounter some problems, and even if they are solved, it will increase convenience.