Generally, when the U-Shield hardware is not normally connected, the U-Shield driver is not normally connected, or multiple certificates are connected, when the page prompts "Please choose my certificate to sign", the wrong certificate is not selected or selected.

Try the following methods:

(1) Read the certificate information through the U shield driver to see if the certificate has been successfully connected to the computer. It is recommended to plug the U shield into the back interface of the desktop, or reconnect it with another USB interface. If you still can't connect to, please check whether you are using a USB extension cable. It is not recommended to try to use USB extension cable. If you still don't understand, it is recommended to restart the computer after unplugging the U shield.

(2) If the certificate driver is not installed normally, it is recommended to uninstall the certificate driver and restart it. After that, do not insert the U shield, reinstall the driver (download the latest version of the driver through ICBC's homepage, and be careful not to use the download auxiliary software when downloading), and then insert the U shield after installation.

(3) If the certificate driver is still abnormal and the system is an operating system above WIN2000, check whether the smart card is enabled through Control Panel-Administrative Tools-Services (displayed in the classic view mode of the window). If not, set the service status to started, and set the startup type to automatic.

2. Restart the computer, and then log in to personal online banking, so that the control can be applied normally.