What you want to ask is what should the people's court do if the real-name authentication of online service fails because there is no electronic signature? Check whether the operation is correct, and contact the online service customer service of the people's court.

1. Check whether the operation is correct: Make sure to follow the correct steps in the real-name authentication process, including selecting the correct authentication method and filling in the correct information. If you find that the operation is wrong, you can try real-name authentication again.

2. Contact the online customer service of the people's court: If the authentication fails, you can contact the online customer service department of the people's court to explain the specific situation and ask if there are other solutions or remedies.