Keywords How to avoid nurse-patient disputes for clinical nurse ZHOU Xian-qun, ZHANG Jian-qin. The Fourth People's Hospital of Wuxi, Wuxi 214062, China ［Abstract］ With the continuous improvement of people's living standards, patient needs a higher demand for care quality and safety of nursing, the legal measures of care and its consequences continuously improve the awareness of the patient. Once the nurses violate the rights of patients, regardless of their behavior is Intentional or fault, it can cause nurse-patient disputes. Therefore, how to prevent disputes are issues of concern to each nursing staff. We, as care workers should be strict with themselves in their work, try to avoid the nurse-patient disputes and do care services without complaint. [Key words] nurse-patient disputes; nursing personnel As people’s living standards continue to improve, patients have put forward higher requirements for nursing quality and nursing safety, and the awareness of using laws to measure nursing behaviors and consequences continues to increase. Enhanced, once the nursing staff violates the patient's rights, regardless of whether the behavior is intentional or negligent, it can cause nurse-patient disputes. Therefore, how to correctly prevent disputes is a matter of great concern to every nursing staff. 1 Change thinking and improve legal awareness 1.1 Unify ideological understanding Due to the continuous reform of the medical system and the continuous competition in the medical and health industry, the space in the medical market is getting larger and larger, providing patients with sufficient choices. The level of hospital service has increasingly become an important factor for patients to consider when choosing a doctor. Under the circumstances, only by facing and adapting to the market, changing service concepts, improving service quality, and attracting patients can the hospital's own survival and development capabilities be improved. 1.2 Conscientiously implement the "Regulations on the Handling of Medical Accidents" and learn relevant laws and regulations (1) In order to further strengthen the legal awareness of nursing workers, conscientiously implement the "Regulations on the Handling of Medical Accidents" (hereinafter referred to as the "Regulations") and clarify the responsibilities of nurses, it should be adopted We use various methods to strengthen and enrich the legal awareness of nursing staff, and use all available opportunities and topics to conduct legal education at any time. For example, they often use morning meetings, shift handovers, or business study time to organize study and discuss medical dispute cases published in newspapers or magazines, learn lessons from them, and nip problems in the bud. As a nursing staff, you must not only study the "Regulations", but also understand the contents of the "Regulations". Consciously use the law to restrain yourself. Protect the rights and interests of both nurses and patients by strengthening legal awareness, review daily work from a legal perspective, and firmly establish new concepts of law-abiding, law-abiding, and law-protection in mind.

Because once there is a little negligence, the consequences will be disastrous. Therefore, as long as you go to work, you must adjust your emotions, maintain a good attitude, and work seriously. In the new century of social, economic, scientific and technological development, as a nursing worker, we must constantly learn new nursing concepts, knowledge, and skills to enrich our minds, continuously improve our professional quality, develop superb skills, and add good Only by maintaining a good service attitude and using communication skills appropriately can we keep pace with the times and fundamentally reduce the occurrence of disputes. 5. Seek truth from facts and correctly handle nurse-patient disputes. Many clinical cases prove that the reasons for nurse-patient disputes are based on two situations: (1) the reasons of the nursing staff themselves; (2) the reasons of the patients or their families. Different handling should be carried out according to the actual situation at work. If it is the fault of the nursing staff, it should be investigated seriously and no shortcomings will be tolerated. In mild cases, an apology may be made in person to seek the patient's understanding; in serious cases, punishment may be imposed in accordance with hospital regulations to reflect fairness; in severe cases, the case may be dealt with in accordance with the law. The reason comes from patients or family members. After the promulgation and implementation of the "Regulations on Handling Medical Accidents", with the intervention of the news media, public opinion tilted towards patients from vulnerable groups. Some patients or family members think that the normal management of the hospital is inappropriate due to their poor cultural quality. "Cards" set up by patients, such as nurses calling for payment of debts, were insulted. If you encounter such an incident, as a medical staff, you should not respond with wrong, but should treat it rationally. In mild cases, you should work with the treating doctor to persuade and educate. For those who make unreasonable troubles in the ward, besiege and insult, refuse to listen to dissuasion, or even beat the nursing staff, they will be punished. Nursing staff should use legal weapons to defend their dignity and call the police. Use legal means to deter unhealthy tendencies, promote righteousness and maintain the normal medical order of the hospital.