First of all, the room attendant records the rooms to be cleaned at the front desk before cleaning in the morning, and must not miss them.

Two, the waiter should keep the hotel environment clean and beautiful, the ground without peel, phlegm and garbage.

Three, keep the quilt cover, pillowcase, sheets and other bedding for one guest, and change the bedding for long-term guests at least once every three days.

After checking out, passengers should open the doors and windows of the guest room and keep it ventilated.

5. Keep the bed hairless and the bedding clean. If you find that the new bedding is not clean, send it back to the washing factory for washing again.

6. Keep all surfaces of guest room furniture clean and free of dust and water. The furniture, bedding and daily necessities in the guest room are neatly arranged.

Seven, keep the bathroom, washbasin, toilet (bedpan) clean without obvious dirt, shower rack, mirror, washstand, floor clean without water. Make the walls clean, and the windows and doors are clean and bright without dirt spots; There is no smell in the bathroom.

Eight, keep the linen room items neatly classified.

Nine, air conditioning filter dust, vent cleaning once a month.

Count the linen that needs to be washed every day.

After cleaning, tidy up the cleaning tools and close the door in time.

Twelve, found that the room needs maintenance, notify the front desk record and notify the maintenance personnel for maintenance.

13. Bedding should not be used as a rag.

Fourteen, reasonable arrangement of working hours, so that there is no sanitary corner, carpet regular vacuum.

Fifteen, cleaning, straw car shall not block the passage.

Sixteen, the front desk (front desk) health by the front desk (front desk) waiter is responsible for, see dirty clean.

Passenger property storage system

In order to make the hotel operate legally, ensure the safety of passengers' property, actively take safety precautions, enhance safety awareness, clarify work responsibilities, and put an end to all unsafe accidents, the following system is formulated.

First, earnestly implement the passenger property storage system, so that the division of labor is responsible and the responsibility lies with people.

Receptionist, security guard and floor attendant must enthusiastically publicize the importance of giving valuables and cash to the hotel for safekeeping.

Three, passenger property storage, must strictly go through the registration procedures, so that three registration and one signature.

Four, valuables and cash and general luggage should be stored separately.

Five, when storing passengers' belongings, we should be good at finding suspicious persons and other prohibited items in the stored items, and report the problems to the public security organs in time.

Six, seriously implement the system of succession, to prevent losses caused by unknown responsibility.

Seven, in violation of the property custody system of the defaulter, according to the seriousness of the case, if the circumstances are serious, the transfer of public security organs.

Eight, passengers and irrelevant personnel are strictly prohibited from entering the property storage room.

Nine, often check the property storage safety facilities.

Ten, the items left by passengers, should be properly kept, as far as possible to return to the original owner or reveal the claim; If it is unclaimed after three months of recruitment, it should be registered and sent to the local public security organ to deal with the lost items. Prohibited items and suspicious items shall be promptly reported to the public security organs for handling.

Floor safety system

In order to maintain public order in hotels, protect the safety of passengers' lives and property, and effectively control criminals, the hotel security system is stipulated as follows:

First, all employees should learn to use fire-fighting equipment, strengthen fire-fighting knowledge, know how to put out fires and know how to escape. They should be familiar with the hotel's internal fire alarm system and the main power switch.

Second, remember the fire call 1 19, the alarm call 1 10, and the emergency call 120.

3. Attendants and security guards on duty are not allowed to leave their posts. Attendants and security guards should inquire about people entering and leaving the hotel, pay special attention to rooms with special guests, and pay special attention to strange passengers, and inform the manager on duty to report to the public security organ. When criminals and suspicious persons are found, when cases and accidents occur, hotel staff should immediately report to the manager of hotel security department or Jianghai police station, and take measures to control criminals and protect the scene; Emergency rescue should be organized immediately.

Four, the waiter rounds, found that the room cleaning should report to the manager on duty in time if there are any problems.

Five, publicize the corresponding management system and the tourism regulations promulgated by the public security department.

Six, maintain the public order of the hotel, to ensure that the legitimate rights and interests of passengers are not damaged.

Seven, pay attention to the smell of smoke and coke in the hotel, and deal with it in time. Do a good job in fire prevention and theft prevention to prevent explosion accidents.

Eight, floor attendant, security patrol the room on a regular basis, patrol the room every 30 minutes, pay special attention to the room that needs attention.

Nine, our hotel monitoring system is only used for monitoring, and shall not be used for other purposes, and the monitoring system shall not be operated by the hotel management personnel.

Ten, the waiter shall not allow people who are not in the hotel to enter the front desk (front desk).

Eleven, shall not shut down the monitoring system and fire alarm system.

Twelve, familiar with the hotel fire alarm system and the main power switch position.

Visitor registration system

In order to maintain public order in hotels, protect passengers' safety and effectively control criminals, the following system is stipulated for hotel visit registration.

First, the establishment of a visiting registration office, the floor attendant is responsible for visiting procedures, and the establishment of a post responsibility system for visiting registration.

2. Visitors who need to enter the room to receive visitors shall go through the registration formalities with their valid certificates and obtain the consent of the guests before entering the room to receive visitors.

3. When visitors leave the visit, they must fill in the departure time accurately in the departure time column of the visitor registration form.

Four, visitors registration, service personnel must follow the room rounds, found that the problem timely report.

5. From 12: 00 p.m. to 7: 00 a.m., visitors are not allowed in principle, and visitors can only be received in the lobby under special circumstances.

Six, visitors registration form in duplicate, daily finishing binding, together with the registration form should be properly kept.

Seven, visit the registration formalities, to be polite, enthusiastic publicity visit instructions and hotel management system.

Eight, conscientiously do a good job in the inspection of visitors' certificates, urge visitors to leave home on time, and find that the wanted personnel or existing illegal personnel of the public security organs should immediately report and hand them over to the public security organs for handling.

Nine, it is forbidden for tourists to take advantage of the convenience to engage in prostitution, gambling, drug abuse, drug trafficking and other activities in hotels.

Registration and uploading system of front desk passenger information in hotel industry

1. If a passenger comes to check in, the waiter at the front desk must stand up and introduce the hotel to the passenger. If you need to check into a room, you need to provide your valid visa passport, home visit permit, driver's license, temporary residence permit, ID card, travel permit and other valid documents to check in.

Second, the upload system operation

1. Double-click the "Tourism System Front Desk" icon and enter the user name and password.

2. Put the passenger certificate in the bottom of the scanner in parallel, with the information part of the certificate facing down.

3. Find the "Batch Registration" icon in the travel software and click it.

4. Click the Certificate Scan icon.

5. Choose the correct certificate type according to the passenger's certificate.

6 When the scan is finished, click Close.

7. Select "Automatic Cutting" when the scanner chassis is black, and "Manual Cutting" when the scanner chassis is not black.

8 select "automatic cutting" and then click the color.

9. Click Yes in the pop-up window.

10. Fill in the passenger's entry number in "Entry Number" and check whether the data in the red ID information column is consistent with the passenger's ID.

1 1. After confirming that the information is accurate, click "Save Changes", then click "Officially put into storage" and click "Yes" in the pop-up window.

12. If the passenger is from Hong Kong, Macao and Taiwan or abroad, enter the Chinese Pinyin initials at the visa office in the English input state. For example: American Embassy, enter ZMG, and select "American Embassy" in the drop-down menu that appears.

Third, check the data upload

1. All passenger information must be timely and accurately input into the foreground security system and uploaded to the background server.

2. The front desk supervisor must learn how to check the data upload, and urge the front desk attendant to input and upload.

Fourth, use broadband upload.

1. Start the travel software.

2. Find the travel software upload icon in the lower right corner of the computer and double-click.

3. In the pop-up window, click "Operation" and then click "Send Now".

4. Check the display information in the lower left corner of the pop-up window. If the idle status is displayed, it means that the data upload is successful and normal.

5. If there is some information to send in the lower left corner, it means that some data has not been uploaded, and the data upload is abnormal.

Five, upload system troubleshooting

1. Open the webpage, enter any website and see if you can surf the Internet. If you can't access the Internet, please contact the computer administrator.

2. If you can report the Hsi Chin era online.

Sixth, passengers check out.

1. Click on the selected passenger to check out in time.

I hope the above information is helpful to you!