In your current situation, it is preliminarily concluded that the computer does not recognize your certificate (U shield). You can try unplugging the certificate from the USB port of your computer and plugging it into another port. Do not connect the wires. Open the driver to see if there is an automatic import process. If the problem is not solved, please follow the following steps:

(1) Please pull out the certificate and reconnect it, and then restart the computer.

(2) Unplug the U shield and check whether there is an unknown driver with a question mark in the smart card reader of the computer's device manager. If so, click the right mouse button to uninstall it and restart the computer. Then install the driver again and insert the certificate.

(3) If the client system is 2000 or XP, select "Services" under "Administrative Tools" in the control panel to check whether the smart card is enabled. If not, please enable it. If the above methods are unsuccessful, please try the following methods: you can try unplugging the certificate from the USB port of the computer, uninstalling the certificate driver from Start-Programs-ICBC Personal Online Banking Certificate Tool Software, restarting the computer, reinstalling the driver, and not inserting the certificate, preferably downloading the driver from ICBC website-System Setup Guide. After reinstalling the driver successfully, insert the certificate and log in to the online banking to download the certificate information. It can be used after it is successful. At present, our certificate only supports 98,2000 or XP systems.