1. UPS
What are the input, output and processing of the package tracking system?
Input: Customers download and print their own labels using specialized software provided by UPS or directly through the UPS website. (The customer enters the initial package information into UPS's system).
Output: Scannable barcode label technology and the use of specialized software to analyze traffic, climate conditions and the specific location of each stop to create the most efficient delivery route for each package; Customer service representatives can be reached via the Internet A central computer desktop computer is used to check the status of any package and respond to customer inquiries at any time. Anyone who needs to send a package can connect to the UPS website to track the package, check the package path, calculate shipping costs, determine shipping time, print labels and schedule The time of sending and receiving.
Processing: Before the customer's package is collected, the information on the "smart" label has been transmitted to the UPS computer center and at the same time transmitted to the package distribution center closest to the destination.
2. What technology does UPS use? How do these technologies relate to UPS business strategy?
(1) Information technology, that is, e-commerce plays an important role in ups business processes; (2) Scannable barcode label technology, "smart" labels enable timely tracking and query of 12 million documents and packages And after UPS uses this technology, its delivery trucks can save 28 million miles per year and save 3 million gallons of fuel per year; (3) "340 Method" training technology, from how to pick up packages, place packages, to how to Picking packages from racks in trucks, every operation is optimized.
(4) The postal sales order management system (OMS) based on the website manages the inventory completion status of global service orders and important parts. This system enables a group of high-tech electronics companies, aerospace industry companies, medical equipment companies and other companies anywhere in the world that need to transport important parts to quickly obtain inventory information of important parts and determine the optimal transportation Strategies to meet customer needs—place orders online and track parts status from warehouse to end user.
3. What strategic business goals has the UPS information system achieved?
(1) The best service and the lowest price
(2) Non-parcel shipping services generated through e-commerce have greatly expanded the business of enterprises.
(3) UPS's Internet logistics can help many companies carry out Internet BtoB or BtoC e-commerce,
transport, store, collect, and pick up goods for them. Let these companies focus on what they are good at, and these companies will help users succeed to the greatest extent.
(4) UPS can significantly reduce operating costs, accelerate the flow of information, money, and logistics, improve market competitiveness, and truly tap into the third party of an enterprise. Source of profit. The company's working capital is dispersed in logistics links such as storage and transportation, reducing the total cost. A large amount of funds are spent on technological updates and business cooperation, the introduction of new technologies and the update of hardware equipment, forming a virtuous cycle.
4. What will happen if the UPS information system is unavailable?
If the UPS information system is unavailable, UPS will greatly increase its capital investment in storage, transportation, collection and other logistics, which will have a negative impact on the introduction of new technologies and equipment updates. If it loses its unique market competitiveness, it will be impossible to become the world's logistics leader.