After the customer refuses, the courier will return it to the sender in the same way. If the goods are rejected due to customer reasons, it is not the quality of the goods, and the freight is borne by the customer. For other reasons, the freight is borne by the seller. \x0d\ 1。 Reject before delivery: that is, when the recipient is shopping online and the logistics information does not show that ZTO Express has collected the package, but is waiting for delivery, the recipient can directly contact the seller, inform the reason for the return and negotiate a refund. \x0d\2。 Rejection in the middle of delivery: that is, the courier is already on the way to the destination for signing. In this case, if the recipient refuses, it is necessary to contact the courier outlets or couriers shown in the logistics information to inform you of the reasons for the rejection or return, and negotiate with the couriers. \x0d\\x0d\3。 When the express mail arrives at the terminal outlet, the consignee refuses to sign in person: the express mail is delivered to the customer, and the customer signs it, but the express delivery system does not show the sign-in, and the customer returns it without charge; Express delivery to customers, customers sign for it, but the express delivery system shows the sign for it. If the sender requests a return, negotiate with the originating station and the destination station for the original return without charge. Express delivery is delivered to the customer, and there is no charge for the customer to refuse the return directly. However, if the courier system has displayed the receipt for several days and the customer requests to refuse to return the goods, in this case, the parts need to be re-charged, so there is a charge. \ x0d \ \ x0d \: \ x0d \ You can use the original bill number to query the logistics of rejected packages. If you shop online, you need to click "Apply for a refund" on the platform and always pay attention to the return destination until the merchant receives the goods and returns the purchase amount. If it's a private email, make sure it's really returned. If there is an accident, you can contact the relevant courier directly and ask for a solution.