First of all, if the online shopping package is lost, you can consult the seller first, and the seller will exchange it or refund it. If the seller refuses to deal with it or is not satisfied, if there is no solution, you can find the official intervention of the online shopping platform. At the same time, you can claim from the courier company, and the tone of the claim is as peaceful as possible. If you are not satisfied with the result of the claim, or the courier company cannot make compensation according to the prior agreement, you can request judicial intervention. For the standard of claim, every courier company has regulations, and you can make a claim according to the compensation clause agreed upon at the time of mailing (written on the courier). In case of any dispute with the courier company over the compensation terms, compensation can be made in accordance with the relevant provisions of the Measures for the Administration of Express Market, the Postal Law of People's Republic of China (PRC) and the Contract Law of People's Republic of China (PRC).

If it is a private package, please ask the sender to provide the mailing list (or express delivery number) and valid documents to the local express delivery point for claim settlement. If you are not satisfied with the claim result of the local express delivery point, you can contact the customer service phone of the express delivery company for handling. If you are not satisfied with the claim, you can also defend your rights according to the above methods.