What are the etiquette and taboos of e-mail? Etiquette is very important to everyone, whether in life or in the workplace. Good manners will leave a good impression on people. Let's take a look at the etiquette and taboos of sharing emails.

What are the etiquette and taboos of e-mail? 1 In daily communication, e-mail accounts for the majority-especially in the business field. According to a survey by Pew Research Center, most employed adults (62%) use the Internet or email in the workplace. However, social cues and manners are often ignored.

The problem seems to be that e-mail communication can cause the worst competitive behavior or control behavior. Cherie Kerr said: "This is a very strange phenomenon. She is the founder of EvecuProv, which is a series of seminars directed by executives and often gets inspiration from impromptu comedies. "People will do or say things by email that they won't say or do in person. If they talk face to face, they will never involve their superiors; However, e-mail communication does not need to look into each other's eyes, which gives people the courage to act in a competitive or arrogant way. "

Crime 1: When you communicate with your colleagues by email, the other party quietly copies the email to a boss, thus escalating the conflict.

Egan said that this is about respect: "The thing is that she didn't respect her colleagues enough and didn't tell them in advance that she wanted to involve her boss in the email conversation." Kerr deeply agrees with this. "If she wants to send a copy to others, she should admit it, because it may hurt herself in turn." She said. Before I told her the details, Kerr knew the plight of Catogne intuitively. "If her behavior of' reporting to the superior' is known by people who communicate with her by email, it will cause friction and distrust. She said, "Be honest with each other and behave gracefully."

Crime 2: Set an automatic reply, such as "Thank you for your letter. I have a lot of emails, but I will read every email carefully! If it is convenient, I will reply as soon as possible. "

Both Kerr and Egan think this is a taboo. "Always using automatic reply emails may be considered rude and arrogant, even if you mean well," Egan said. People who set up automatic reply may think that they are reminding each other politely and may reply slowly; But it will give a condescending impression. "It's a very cold way to communicate," Kerr said. "Automatic reply email should only be used when you are on vacation or can't reply email, because you are traveling or something! Automatic reply will alienate each other. Who wants this? "

Crime 3: Want to make sure that colleagues or customers receive and read their emails-calling or sending emails seems to be a reasonable way to know the situation. Right? Wrong again. "The person who repeatedly followed up the confirmation," Egan sighed, "sent you an email, 10 minutes later called to confirm that you received it." She called it trapping or "catching you". "This kind of behavior doesn't work in the business world. Similar to sending an email and calling to follow up. " Egan said that the correct etiquette should be to call before sending an email. "Let the other party know the content and time of the email you want to send." She said that the other party is not only more likely to reply, but also more likely to read your email in the first place.

Because, although e-mail can protect us from terrible face-to-face communication, it also has certain design defects, which can make users become arrogant, selfish and even evil.

What are the etiquette and taboos of e-mail? 2. Problems needing attention in e-mail etiquette.

About the theme

Theme, concise and to the point.

① When filling in the subject, pay attention to the brevity of the title, avoid the short subject marked by ellipsis, such as "About ……", and at the same time, pay attention to avoid the attachment topics such as "Attachment 1 ……".

② When replying to the other party's email, make corresponding adjustments according to the actual content, such as deleting redundant re: re: duplicate titles.

What skills and etiquette should I pay attention to when sending emails at work?

About the head and tail

① Address: Pay attention to the scale of the recipient's address. If the other person has a position, you can call the other person "X position", such as Zhao Zong and Danielle. If you are not clear, you can address each other by taking care of the relationship between men and women.

The opening remarks generally begin with "Hello" and "Sincerely wish: Happy work and all the best!" In this way, after all, it is not surprising to be polite to many people.

About the text

(1) the text should be concise and smooth. If there is too much content in the text, you can summarize it and describe it in detail in a separate annex. There must be a summary. An email with only attachments and no summary will greatly reduce your score.

(2) avoid typos in the text, which is the most basic etiquette. Read and check carefully before sending an email.

(3) Text writing, like editing documents, requires the rational use of the forms and formats that come with emails, such as the reasonable bold labeling of key contents, so that the overall effect is concise and generous, and the key points are highlighted.

About accessories

(1) Attachments should have reasonable names to facilitate their use.

(2) Attachments must be summarized in the text, and the arrangement of attachments should be rule-based.

(3) If there are many attachments, pack them before sending them, which is convenient for others and yourself.

(4) Respect each other's habits and choose the appropriate attachment format and content according to each other's habits.

About signature

(1) in the mail to use your signature, introduce yourself to the other party.

(2) Signature information should include name, company, position, telephone number, fax number, address and other information. Be careful not to have too much signature information.

③ The format of the signature text should match the text.

(4) Signature should be set differently for openness, privacy and closure.

About sending

Distinguish between sending, cc and bcc.

① The sending representative needs the other party's reply; Cc needs the other party to know, so you don't have to reply; Bcc means private delivery, and other recipients don't know it.

The recipients in the mail must be arranged according to different departments and ranks.

Only send this email to those who need it. Don't waste others' time.

About reply

(1) Important events should be immediately and briefly replied. If you can't reply temporarily, you can explain the situation and explain the arrangement of feedback time.

② Don't reply back and forth many times. Repeated communication failed, and it is recommended to give up email communication.