There is nothing wrong with it at first glance, but think about it carefully. Is the so-called sense of responsibility really just like this?
0 1
Looks too responsible.
It may not be a good thing.
I work in a design company, and I am often tortured by the wonderful needs of Party A's father.
After a long time, many colleagues have got a serious occupational disease "electronic social phobia", that is, as soon as they hear the phone call or WeChat ring, the whole person immediately becomes anxious.
To this end, my mobile phone is silent all the year round, and the contact between friends basically depends on fate.
In addition, I still can't hear the following sentence clearly. Every word in it is undoubtedly killing me for a whole year.
Are you there? I have to change it again.
I feel good, but not what I want.
"I hope it is higher, you are too ordinary."
Don't always ask me what I want to do with you when I know.
Feel through the screen, do you feel suffocated?
I always say that if you can stay in our company, you are all werewolves.
In fact, for these problems, we have always been very clear where the problem lies, mainly because we did not confirm the customer's needs in time during the communication process, and did not give timely feedback, which eventually led to constant rework, which killed everyone's work enthusiasm and destroyed everyone's work happiness.
The question was clear, but no one asked the boss.
Until one day, a new girl came to the company. She applied for the job directly and the boss hired her at once.
A week after the incident, everyone spoke highly of her, not only with strong working ability, but also with high efficiency.
At a meeting, the boss asked her to share her work experience with everyone, and she began to introduce her working methods generously.
She said that the reason why few customers express dissatisfaction or propose amendments is because she has a detailed confirmation mechanism from beginning to end.
With that, she showed us the customer demand collection form and demand confirmation form she designed.
From collecting requirements, designing the framework, designing the first draft, making semi-finished products, and finally making the final draft, she involves almost all the problems that Party A will have, and every step must be confirmed with the customer, and the customer is required to sign the confirmation letter in person.
She suggested that in the future, colleagues in the business department directly send the demand form to customers and guide them to fill it out. After the customer fills it out, ask the customer to sign for confirmation. Once confirmed, it cannot be modified, otherwise all responsibilities shall be borne by Party A..
Later, she proudly explained that this mechanism will fully mobilize the enthusiasm and sense of responsibility of customers, so that customers will sacrifice some time costs from the beginning, and he will give opinions seriously, instead of wasting everyone's time by giving various ambiguous opinions.
When she said this, everyone applauded, but the boss kept a calm face and said nothing.
Finally, the boss said simply, "We'll discuss this matter again and get busy."
Everyone looked at each other and thought that the boss would definitely agree with such a good idea. I didn't expect his attitude to be so cold.
Especially the spring breeze girl who just looked very proud, looked at the boss with an incredible face. Her expression clearly said, "Are you a fool if such a good method is not needed?" ?
After everyone dispersed, the boss asked me, "What do you think of that proposal?"
I replied, "It seems too responsible, which may not be a good thing."
02
Very responsible
This is a win-win situation.
This layer-by-layer confirmation mechanism, on the surface, is indeed that we are very responsible as Party B, but in fact it only gives us a justified excuse to throw the pot.
We do design, which belongs to creative work. Many customers really don't know what they want at first, and they can't even express what they want clearly.
An excellent design can not only design good works, but also learn to express for your customers.
Although I complained earlier that this job made me miserable, I actually enjoyed it most of the time, otherwise I wouldn't have been engaged in this job all the time.
Many of our colleagues began to bury their heads in design when they got the project, and I spent most of my time "chatting" with customers.
Sometimes I talk to my customers about my mood, sometimes I talk about life, sometimes I talk about food, and sometimes I talk about love.
These seemingly unrelated chats are unprofessional and irresponsible to other colleagues, but in fact, these chats have enabled me to fully grasp the preferences of customers.
For example, I can judge their preference for color from their favorite food and their definition of height from their talk about fashion.
Get rid of rigid settings and seemingly responsible layers of confirmation mechanism, and let customers completely open their hearts and trust you. This letter will let customers find their own sense of participation.
Even if there is a problem, I usually say, "Then let's see if there is a better adjustment plan"?
Customers usually readily agree and actively give their own opinions, rather than condescending to their own opinions, but friendly discussions.
In the end, customers will feel a sense of accomplishment when they see the finished product, and this sense of accomplishment will make customers really thank you for your hard work.
Usually at this time, I will say, "You should thank yourself, which is also the result of your efforts." .
I dare to be responsible for my own works, and my customers dare to be responsible for their own opinions, and finally we have reached a win-win situation.
Instead, let's take a look at this seemingly professional and meticulous layer-by-layer confirmation system. It seems to mobilize the enthusiasm of customers, but it will also make customers more nervous.
Because signing for confirmation means taking responsibility, many companies ask us to do projects as department heads, and the boss will not participate in decision-making, but once something goes wrong, the boss will directly investigate the responsibility of the person in charge.
In this way, the person in charge will not give specific and clear opinions in order to avoid responsibility, and an endless word game will begin.
Obviously, both sides are not satisfied with the final design, but we can confidently remind Party A's father: "We have repeatedly confirmed with you before the design, and the result is not satisfactory. Do you blame me? "
"In black and white, signed? Don't accept the account now? "
"We are completely designed according to your needs, and now it is not the feeling you want. Are you sure you made it clear to me? "
Imagine, Party A's father is stunned and full of old blood. Is it cool?
However, when you finish it, you will find that your creativity, stress resistance and sense of responsibility are rapidly declining, except for your increasingly strong ability to break the pot.
Here is a typical example. Everyone knows that the Japanese are notoriously responsible. Go to their airport toilet, and you will feel the sense of responsibility of the airport cleaning aunt.
As long as you are in charge of the area, your eyes are clean and bright. It has been reported by the media that the standard for Japanese to check whether the toilet is clean is that the cleaner drinks the water in the toilet himself.
At first glance, such a man in charge of Ren Zhen is admirable.
In fact, it is this responsibility that has created many disadvantages in Japan.
As we all know, Nissan cars have always been famous all over the world, but take a closer look at their mobile phone business. What is the reason?
Because the iteration of mobile phone update is too fast, developing new services will inevitably face various unknown risks. Once there are risks, you need to bear them.
However, the Japanese, who have a very fine division of labor, have long been used to sweeping snow in front of their homes. No one dares to stand up and say, "Fuck, I'm responsible for anything."
They lack the courage to take on responsibilities other than responsibility, so they are afraid of change, focus on one field and keep deepening.
Look at Japanese cars if you don't believe me. There has been no big breakthrough in appearance for so many years. Only in recent years have several SUVs been produced to please young people in China.
This can also explain why the Japanese don't have a midlife crisis, because everyone only needs to plow their own acre and three points in three places to have plenty of food and clothing. Who wants to do nothing?
03
Be responsible to the extreme
Is to dare to take responsibility other than responsibility.
On the contrary, the development of our country has changed with each passing day in recent years, especially in the era of mobile Internet. The payment business and the * * * economy have completely changed people's lives and travel, which is envied by many countries.
The reason is closely related to the "loyalty of rivers and lakes" in Chinese traditional culture.
In retrospect, every time I watch a martial arts film, those just people who dare to walk in the rivers and lakes have a * * * nature, that is, "dare to take responsibility."
Sometimes, they dare to jump out and say, "I did this alone, and it has nothing to do with others."
I remember the first day I arrived at the company, I accidentally touched the main switch, and everyone turned off the computer before saving important documents.
A colleague worked hard for two weeks, and the document disappeared at once. He suddenly flew into a rage, turned around and asked angrily, "Who, who, who did it?"
I was trembling with fear and was about to apologize to each other. The colleague next to me grabbed me and stood up and said, "I did it." Sorry, sorry. That way, I know how to get it back. I'll fix it for you right away. Don't be angry. "
Then he motioned me not to talk. I was particularly moved and grateful for his actions at that time and decided to stay in that company.
Later, my colleague became my current boss.
When he first started his business, he really worked hard, and everyone else hated competitive display. He directly promised to design first and then pay, but was dissatisfied with the full refund, which attracted many colleagues' abuse and employees' incomprehension.
Later, other people bid for those profitable projects, and he took us all day to invest in those unprofitable projects.
People who started to follow him felt that he had no business sense and most of them gave up halfway, but I always believed in him and I believed that he would succeed.
Sure enough, many things happen. Two years later, the company ushered in a real explosion.
Because of a lot of accumulation in the early stage, we have gained many brand cases, and we can meet almost unreasonable requirements in the eyes of our peers. This kind of competition wall makes our peers daunting.
Therefore, when someone stood up and said that he would use a set of layers of confirmation mechanism to throw away the pot for his irresponsibility, the boss was angry. When every virtue is brought into full play, it is often the opposite.
That girl seems to have a clear division of labor. To put it bluntly, she still dare not take responsibility herself. Such people, despite their strong working ability, cannot be entrusted with heavy responsibilities. Once there is a problem, her ability to throw the pot will surprise you.
We need people who are responsible, and people who really dare to take responsibility.
According to an old saying that people in China like to say, "Don't make trouble if you have nothing to do, you are not afraid of things when you are in trouble".
Just like the captain, he is in danger and is fearless in the face of danger. When the windshield of the plane was broken, it was extremely cold and oxygen-deficient and even the passengers were about to run out of oxygen, he bravely made a decision, rushed into the clouds and took all the passengers home.
I believe that when he made this decision, he must have been driven by his true sense of responsibility. Otherwise, if he had hesitated at that time, he would not have created this insurmountable miracle.
There are no shortcuts or skills on the road to success.
People who can really live a good life rely not on a little cleverness, but on a real sense of responsibility.
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