Fan Wen:

xx Xingda Trading Co., Ltd.:

We have received your letter of 2xx. We apologize for the broken interface of 35 sets of Huanghua brand computer desks in the Contract for the Purchase of Computer Desks on XX, XX, XX, which was complained in the letter. This matter has attracted our great attention and has been investigated.

it has been verified by relevant shaomen that xxx computer desks produced by our factory are all high-quality products when they leave the factory. The interface of some computer desks mentioned in the letter is broken, which is caused by our workers' lack of regret in handling when they leave the warehouse.

We apologize again for your loss, and ask you to provide detailed figures and damage degree of the computer desk as soon as possible, as well as notarial certificate and inspection certificate. Our company will compensate unconditionally according to the actual loss as soon as possible.

We will take this as a warning, find out the problems and deficiencies in our work, and take corrective measures to prevent such incidents. I hope to get the understanding of the responsible company and continue to maintain good trade relations.

Waiting for reply:

xx Guangming Furniture Co., Ltd.:

XX, XX, XX, XX, XX, XX, XX, XX, XX, XX, XX, XX, XX, XX, XX, XX, XX, XX, XX, XX, XX, XX, XX, XX, XX, XX, XX, XX, XX, XX, XX, XX, XX, XX, XX, XX

Every business letter is an emotional exchange between different enterprises or enterprise leaders. People are emotional, so business letters reflect the emotional side more. Instead of people's imagination, business letters should use a special "business accent". Letters make people feel very warm and friendly when they read, just as simple, natural and humanized as conversations between friends.

whether it is an apology letter, a well-meaning persuasion letter or a purchase letter, it can be completely expressed by the tone and intonation in the letter.

(2) content directness.

enterprises read a lot of letters and documents every day. Business letters don't need flowery words. Therefore, business letters should be concise, short and to the point. Write a letter in simple and plain language, so that it is simple, clear and easy to understand.

when it comes to data or specific information, such as time, place, price, article number, etc., it is more helpful to speed up the process of business activities by using precise language and making the content of communication clearer.

(3) sincerity of attitude.

business letters should fully reflect sincerity and politeness. No matter what you say, you should say it with sincerity.

(4) the single theme.

business letters are purely business-oriented, and generally require specialized articles, with a single content, focusing on official business and highlighting the main idea.

(5) standard format.

The structure of a business letter is similar to that of a general letter, with a title, a body and a signature. Foreign trade business letters and telegrams must be written in English or the language used by the other country in accordance with international practice, and the grammar and writing format should also conform to the language norms and habits of the other party.

(6) Equality of status.

a business letter is an exchange document between two equal legal persons, which reflects the equality and mutual benefit of both parties. Writing business letters should respect each other and treat each other with courtesy.

(7) time limit is required.

Business letters are formed in every link of business activities, and each letter is a clear expression of the wishes of both parties within a certain time limit. Therefore, you must reply in time after receiving the letter from the other party. At present, the rapid delivery forms such as fax and e-mail are increasingly used to meet the needs of this feature. A business letter generally consists of three parts: a header and a tail.