How to deal with counterfeit goods as follows:

1. Keep valid evidence. If you find that what you purchased is counterfeit, the first step is to collect evidence and take pictures of the goods with a camera. Photos from different angles, as well as chat records of communication with merchants through Aliwangwang, in case of complaints.

2. Negotiate with the merchant. After collecting the evidence, you can notify the merchant. Remember to contact the merchant through Aliwangwang at this time, and when communicating, be careful not to fall into the merchant’s chat trap. Aliwangwang clearly stated that the goods sent to it were fake, and asked the merchant why the goods were fake and why they did not match the previous description. Put the responsibility on the merchant side.

3. Ask the merchant to return the goods. If the merchant refunds the goods without any reason within 7 days, but does not offer three-for-one compensation for fake products or third-party quality inspection, then ask the merchant for a refund and bear the shipping costs.

4. Require the merchant to compensate. If the merchant participates in the fake one-compensation three-for-one policy, the merchant will be required to not only refund the product, but also pay twice the actual price paid for the product, and bear the responsibility for the products involved. logistics costs. If the merchant participates in third-party quality inspection, the merchant is required to compensate twice the amount paid for the product and bear the logistics costs.

5. Complain to Taobao. If the above returns or compensation and the merchant cannot reach an agreement, you can complain to the merchant. You need to submit various evidence when making a complaint. Taobao service personnel will make a ruling based on the evidence provided by both parties.

6. Complain to the Consumer Protection Association. If the decision made by Taobao does not achieve the results you want, it is recommended to complain to the Consumer Protection Association. You can complain to the merchant and Taobao together. Complain to the merchant. It's because it sells fake goods, and the complaint against Taobao is because of its poor supervision.

7. Logistics returns the goods. If an agreement is finally reached through the above methods, the goods will be returned to the merchant. Remember to keep the logistics documents to avoid default by the merchant.

8. Check the refund. After the merchant refunds, you should check it in time to avoid the wrong amount.