2. After opening the homepage, click "My" in the lower right corner.

3. After entering the page, directly click the Settings icon in the upper right corner.

4. On the Settings page, select Account Management. In Account Management, select Help Center.

5. After opening the Help Center, click "My Customer Service" at the bottom.

6. At this time, enter the customer service dialogue page, and you can directly click "Baidu Account Manual Customer Service", so that you can directly contact the staff to explain the problem.