1. What should I do if the recipient’s mobile phone number is written incorrectly on the package?

1. If this happens, you can contact the courier company to change it.

2. When the tracking number reaches the destination, contact the courier to change the mobile phone number.

Mailing a package:

First, put the items to be sent in cardboard boxes. You can buy them directly at the post office. It is more expensive, but 100% meets the specifications. The boxes you prepare yourself are from the post office. People may say you are not compliant and buy theirs again.

The staff will directly give you a parcel slip for express delivery. Pay attention to the distinction. Express delivery is orange, and ordinary parcel slips are green. Green costs almost half of express delivery. Express delivery generally costs three or three. It can be received in four days, usually as fast as one week, and as slow as two weeks or even longer.

Please pay attention to the following points when sending packages:

First, fill in the "Domestic Package Details Form" carefully in accordance with the regulations, and hand it to the sender along with the package.

Second, the contents should be consistent with what is filled in the details form. Items prohibited or restricted by the laws of the country of delivery should not be sent, nor should letters or currency be included. Third, the package must be inspected by the receiving and dispatching personnel. Fourth, after inspection, the package must be tightly sealed.

2. The consignee’s mobile phone number is incorrect, how to change it?

After the seller has shipped the goods, the buyer’s mobile phone number cannot be modified.

When the transaction status is "Buyer has paid", if the buyer indicates that the mobile phone number needs to be changed, the seller can modify it before shipping. There are the following two methods: Method 1: 1. The seller logs into the Seller Center - Sold Products - Waiting for Shipping, find the order that needs to be modified, and click "Details": 2. Click "Modify Shipping Address": 3 . Fill in the relevant recipient information as required on the page and click "OK".

The mobile phone number has been modified successfully. The seller can check and confirm the new mobile phone number in "Receipt and Logistics Information". Method 2: 1. The seller logs into Logistics Management - Shipping - for orders waiting to be shipped, click "Shipping" after the specific order: 2. Click "Modify Receiving Information", fill in the new mobile phone number, and click "Confirm" "That's it.

3. What should I do if I entered the recipient’s mobile phone number incorrectly when sending the package?

If necessary, you can communicate with the courier company to see if they can Let me help you change it.

Also, have you filled in your own contact information? If yes, they will call you and ask if they can't deliver it. If not, if they can't receive it, it will be a bit troublesome.

After you check online, wait for it to be sent. When Jieyuan is delivering a package, he can find the delivery person's phone number and tell him the correct phone number.

Express delivery, also known as courier or express delivery, refers to the way that logistics companies (including freight forwarders) use their own independent networks or joint cooperation (i.e. networking) to quickly and safely deliver documents or packages entrusted by users. A new method of transportation from the sender to the recipient door-to-door (hand-to-hand).

4. What should I do if the mobile phone number of the consignee of STO Express is filled in incorrectly?

1. If the mobile phone number of the consignee of STO Express is filled in incorrectly, please call the courier company immediately and contact the courier company via shipping. Change the tracking number.

2. If the consignee is a company and the mobile phone number is wrong, it will be fine if you don’t change it. The courier usually delivers the goods according to the location and will only call when he can’t find it. Inquiry. But for the sake of safety, it is better to notify the express company to make changes.

3. The definition of express delivery: It is a door-to-door logistics activity that also has the function of postal delivery, which means that the express delivery company uses railways, highways and air transport, etc. means of transportation to quickly deliver customer goods. In addition to faster delivery to the destination and the requirement to sign for receipt, many express delivery operators now provide mail tracking functions, delivery time commitments and other services based on customer needs.

5. I wrote the wrong recipient’s mobile phone number when I shipped the goods today. How do I change it?

First, call the express recipient directly to change the recipient.

After delivery, the courier will give you a reservation slip with the courier number;

At the same time, it is recommended to leave the courier's mobile phone number before sending the package. Once you know the courier's mobile phone number, Make a phone call and report your courier tracking number. After the courier checks it, he can directly change the recipient's name.

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Second, if there is no phone number of the courier, then you can only search for the local one according to the phone number provided on the express delivery form. It is a troublesome process to modify the recipient by calling the courier;

Hard work pays off, as long as there is a way to modify it.

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Third, if the express is already on the way, the courier cannot modify it, or it has already been delivered to the recipient.

The next thing to consider is: whether the recipient's address is correct and whether the recipient's contact number is correct. If the correct recipient's name is wrong, there is generally no problem and you can still receive the express delivery.

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Fourth, if the express delivery cannot be modified and the recipient’s name is wrong, the contact number is wrong, and the address is correct, the delivery It is also more troublesome. Another point at this time is that if the sender's contact information is correct, the delivery can still be successful, because the courier will give the sender a phone call to confirm the name and address.

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5. If the express delivery cannot be modified and the recipient’s name is wrong, the contact number is correct, and the address is wrong when receiving the goods, Express delivery can also be delivered to the recipient;

This is also a very important message for many senders.

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6. If the express delivery cannot be modified and the recipient’s name, address and contact information are wrong;

Then you only have to look at the sender. If the sender's address and contact information are correct, then the courier can return and resend;

If the sender's contact information and address are both correct If there is an error, it can only mean that this item has no owner and there is no way to return or collect it.

6. The consignee’s mobile phone number is incorrect, how to change it?

After the seller operates the shipment, the buyer’s mobile phone number cannot be modified.

When the transaction status is "Buyer has paid", if the buyer indicates that the mobile phone number needs to be changed, the seller can modify it before shipping. There are the following two methods:

Method 1:

1. The seller logs in to the Seller Center - Sold Products - Waiting for Shipping, find the order that needs to be modified, and click " Details":

2. Click "Modify delivery address":

3. Fill in the relevant recipient information as required on the page and click "OK". The mobile phone number has been modified successfully. The seller can check and confirm the new mobile phone number in "Receipt and Logistics Information".

Method 2:

1. The seller logs in to Logistics Management - Shipping - for orders waiting to be shipped, click "Shipping" after the specific order:

2. Click "Modify Receiving Information", fill in the new mobile phone number, and click "Confirm".