1. Preparation (1) Change your work clothes and sign in for work. (2) Clean up the health of the chess room. (3) Carefully check the lighting, air conditioning, ventilation and other facilities and equipment in the chess room to ensure their normal operation. (4) The facilities, cups, lamps and furniture in the chess room shall be placed in an orderly manner according to the specified position. (5) Get an appointment call from the service desk, prepare all kinds of supplies for the guests, tidy up your own clothes, check your personal hygiene, and greet the guests in high spirits. 2. Booking service (1) There is a service reservation telephone in the chess room. The telephone is reserved and answered within three rings. (2) When booking the chess room service, the customer's hand number, use time and other special preparations should be accurately recorded, and the information should be repeated clearly for confirmation. (3) Inform the relevant personnel in time to get ready, so that the guests have a sense of convenience. 3. Greeting the guests (1) After hearing the notice from the service desk, take the initiative to greet and greet the guests at the designated position outside the chess room, bow and bow, greet the guests warmly and politely, and say: Hello! Welcome, sir (miss)! (3) Regular customers and repeat customers can call their names or titles, such as Mr. Zhang and Manager Wang. (4) Before providing services, properly remind guests to take care of their key cards and personal belongings. 4, provide services (1) take the initiative to guide guests in, pull chairs to give up their seats, and explain the charging standard of chess room to the guests. (2) The service shall be started within 1 minute after the guests are seated, and the cards shall be laid to the guests on their own initiative, so as to be proactive, timely, considerate and meticulous in service and satisfy the guests. (3) Record the brand number, starting time, number of guests, Han Bingxuan's ice cream, and make sure that it is accurate, and send it to the leisure bar in time. (4) Before or during the entertainment, the guests should take the initiative to ask the guests whether they need drinks and snacks, and provide drinks, tea and snacks in a timely and enthusiastic manner according to the needs of the guests, and write a service list and input it in time. (5) When the guests are greeted, provide the services that the guests need in time. (6) Pay attention to the guest's condition, find any disputes between guests, and resolve them in time. 5. Ending the work (1) When the guests end their entertainment in the chess room, the waiter should take the initiative to say goodbye when they leave their seats. Welcome to visit again and remind the guests to bring their belongings. (2) tidy up the indoor sanitation of chess and cards. After the guests leave, they should be cleaned within 2 minutes, and all items should be restored to their original positions. (3) Turn off the lighting, air conditioning and other facilities to ensure the equipment is in good condition. If the air is not smooth, turn on the exhaust fan to ensure the air is fresh. (4) Fill in the Work Record Form carefully and provide the useful suggestions of the guests to the department leaders. (5) Prepare for the next batch of guests.