Hotel check-in procedure

First, the main contents of the registration:

1. Get the personal information of the guest;

2. Meet the guests' requirements for rooms and house prices;

3. Go through the registration formalities;

Second, the purpose of registration:

1. Make the hotel get important information about the guests;

2. Assign rooms to guests and set house prices;

3. Determine the expected departure date of the guests;

Three, five important concepts of check-in operation process:

1. Information collection-The hotel collects relevant guest requirements, expected departure date, payment method and personal background information during the check-in;

2. Housing allocation pricing-allocating rooms and setting prices;

3. Credit limit-the hotel determines the credit limit of the guest according to the payment method of the guest and the hotel credit limit system;

4. Room supply plan-the hotel sells rooms to the maximum extent according to the room supply situation and the expected departure date of the guests;

5. Control process-Adjust and control the hotel room allocation and pricing process through the registration procedure;

Four, determine the contents of the registration form:

1. Number of rooms and beds required;

2. Estimated length of stay;

3. payment method;

4. Name and address of the guest;

Five, the registration process should pay attention to the principles of:

1. The allocation and pricing of rooms are based on the availability of hotel rooms;

2. When checking in, explain the house price to the guests and ask them to sign it;

Six, the allocation of rooms and set the price:

The allocation of rooms should be made at the same time as the registration of accommodation. When allocating rooms, we should consider the different characteristics and requirements of passengers and the specific conditions of rooms.

1. For VIP guests, it is generally necessary to arrange a better or more luxurious room;

2. For ordinary guests, especially individual guests, due to their different purposes of staying in the hotel, it is necessary to do a good job in housing allocation. For example, business guests who are not sensitive to the price of housing can arrange rooms with higher room rates but quieter rooms; Vacation guests can arrange lower-priced rooms;

3. For group guests, try to arrange them on the same floor, and the room standards of the guests should be consistent, which is convenient for guests' activities and beneficial to management;

4. For the elderly, the disabled or the guests with children, they are generally arranged in the room on the lower floor, near the service desk or workshop, so as to take care of them;

5. For newly married or family guests, generally arrange a room with a big bed at the corner of the floor or a double room to make them feel thoughtful and enthusiastic;

6. The room assigned to the guest should explain the room characteristics, rent, service charge, etc. Give it to the guests;

7. Determine the VIP discount price according to whether the guest holds a VIP card;

8. The company determines the contract price according to whether the guest has a contract account;

9. Determine the contract price according to the contract discount of group guests or travel agencies;

10. Determine the discount price according to the signature of the boss or director;

1 1. The average individual will determine the house price according to the current house price;

VII. Confirmation of deposit method:

1. Collect corresponding cash as guarantee according to hotel regulations and different rooms;

2. Accept the pre-recorded credit card as a guarantee according to the guest's wishes;

3. Guarantee in the form of account signing according to whether the guest belongs to the contract account company;

4. According to the wishes of the guests, mortgage and store valid certificates and valuables for mortgage guarantee;

5. According to the importance of the guest and the relationship with the boss and directors, please ask the boss and directors to sign a letter of guarantee;

6. Signed by the boss in charge of reception and relevant authorized personnel without guarantee.

Eight, complete the check-in procedures:

1. Distribute room keys to guests after allocating rooms, setting house prices and establishing guarantee forms;

2. Greet the bellboy to bring the guests into the room and thank or bless them;

3. Fill in the guest room status control form and input the registration information into the computer reception system;

4. Establish the relevant historical information files of the guests;