1. Handling channels:

Telecom business hall, SMS self-service opening (users can open it by editing SMS "KTMS" to 1659235 and cancel it by editing SMS "QXMS" to "1659235"), calling 1183899 customer service number 1

2. Service contents: When the user's number is not in arrears, after the phone is turned off, the missing message reminder message of the mobile phone secretary can be kept at the service desk for one month, and the user needs to call 1183899 to inquire.

manual answering

when the user can't answer the phone normally, the calling user presses the key to select the manual seat of the mobile phone secretary, and the operator answers the phone on behalf of the called user who uses the mobile phone secretary service. The calling user can leave a message to the user through the seat, and then the operator will send the missed call and the message of the calling user to the called user by SMS. (There is no charge for messages sent by the operator for the calling user, but only the call charges during the call between the calling user and the operator. )

voice message inquiry

When calling the called party, the calling party is called to the mobile phone secretary platform, and can manually choose to leave a voice message for the called party who uses the mobile phone secretary service. After that, the called party can dial 1183899 to check the voice message of the calling party through the operator. Users listen to voice messages and dial 1183899, and charge local calls according to the user's package fee. The mobile phone secretary's voice message can be saved for one year.

Mobile phone secretary service is a value-added service provided to mobile phone users of China Telecom through manual seats, supplemented by automatic voice, short messages and websites.