This problem is generally caused by the system not getting the certificate information. It is suggested to uninstall and reinstall the KBao driver and try it. Steps: Start from the computer menu-All programs-China Agricultural Bank Certificate Tool Software-Uninstall, uninstall KBao driver. As shown below: Then, through the Agricultural Bank of China official website, click Personal Online Banking Login-KBAO Login for the first time-and select Step 2 to drive the download. Download and install. As shown below: After the installation is completed, restart the computer and try the operation.