In study, work and life, people use the system more and more, and the system is a norm such as laws and customs formed under certain historical conditions. How should the system be formulated? The following is a sample of the hotel staff handover system I collected. Welcome to reading. I hope you will like it.

Hotel staff handover system 1 In order to strengthen the sense of responsibility of employees, the following requirements are made for handover matters:

I. Delivery of goods

1, goods handover, all take-away goods in each department should be counted and recorded. All kinds of commodities must be recorded in daily sales, requisition and inventory.

2. Handover of guest's articles. Record the number of sheets, quilts, pillowcases, bathrobes, bath towels, slippers, thermos bottles, cups and other items received every day.

3, post health cleaning items handover. Each post should ensure the cleanliness of towels, mops, detergent and washing powder. Every day.

4. Handover of electrical appliances. Is there a TV, remote control, lamps, air conditioner, pager, telephone, etc. in the room? They are all available and need maintenance.

5. Handover of interphone. Battery, earphone, charger.

Second, the health handover

1, post hygiene handover, in line with hygiene standards.

2, the handover of public * * * area, it is important that the toilet hygiene handover.

3, post items hygiene handover.

Three. Hand over the latest rules and regulations of the company.

1, new system handover.

2. Make sure that each system is distributed to everyone.

3. Implement a new signature system. All employees who have read the notice sign their names on the back.

Fourth, the handover of special things.

1. Is there anything assigned by the guests?

2. Is there a wake-up call, etc?

3. Everything that you didn't finish on duty assigned by the guests should be recorded in the case. And tell the successor to finish.

4. Register the items left by the guests.

5. Complaint records and solutions of guests on duty.

6. Handover record of unfinished work on duty.

Verb (abbreviation of verb) matters needing attention

1. All documents must be filled in truthfully.

2. Successive employees must sign the handover book or relevant handover records for confirmation.

3, resolutely do not clear, do not pick up.

4, found the problem in a timely manner to the superior leadership response.

Hotel staff handover system II. The shift book is used to record the important information and events of the shift and pass them on to the next shift for future reference.

Second, the guest's suggestions and requirements:

1, wake-up call.

2. Do not disturb.

The guest asked that his situation be kept secret.

4. Any other requirements.

Third, the special requirements:

1, change rooms or modify house prices.

2. The arriving guests request to share a room with the in-house guests.

3. checkout method.

4. Lost and found office.

Fourth, internal information.

1, guest complained.

2. Room service requirements.

3, the results of the meeting or discussion.

4. Other important explanations of internal material consumption.

Five, all information recorded in the record book must indicate the date and time, as well as the names of the recording receptionist and the executive receptionist. If necessary, the implementation results should be recorded, and the date and time should be signed.

6. Employees in different departments in the front office should carefully read the handover records before going to work to prepare for the next step. It is very important for all employees to make it clear that the relevant information of the whole department or each branch should be recorded in the shift book.

Seven, the successor signed after reading, supervised by the successor, if there is no successor signature should be traced to the successor's responsibility.

The shift system of hotel staff is 3 1, and the shift staff must arrive at their posts 10 minutes in advance, so as to be ready to hand over the shift staff.

2. The succession personnel should accurately record all the events that happened during the shift. If the shift has been completed, the word "OK" should be marked after the record. All unfinished matters should be handed over to the next shift for follow-up, and important matters should be reported to the immediate superior.

3, succession personnel should carefully read the contents of the succession, when in doubt, must immediately ask the succession personnel to explain, to ensure the smooth progress of the work. The successor needs to be responsible for the post hygiene of the class. If the successor finds that the previous shift has not completed the sanitation, the successor has the right to ask the previous shift to continue, otherwise the post sanitation will be completed by the successor.

4. The hand-over record book needs to be signed by all the personnel on duty, and it is deemed that the handover contents have all been read and remembered. The department manager will randomly check the shift record book, and the key contents will be asked and included in the assessment scope.

5. All key handover contents should be marked with special symbols. Except for normal written records, all handover contents should be explained orally with the next shift until the successor of the next shift is completely clear.

6. The contents of handover must involve: imprest, room card, invoice, reservation, non-return and non-renewal of the room, extension of the room, dunning, wake-up, leaving messages, borrowing things, luggage storage, etc. Other matters should be recorded according to the actual situation on duty.

7. If the successor fails to arrive for some reason, the successor should stick to his post and leave after the successor arrives and goes through the handover formalities.

8. Common tools and safe keys should be handed in at the same time, and whoever loses or lends them will be responsible.

9. Failure to make handover records or unclear handover records leads to negligence in customer service. Once verified, the team members who should be handed over but not handed over will be punished accordingly and recorded in the assessment.

10, the successor must complete the scheduled input of the class and file the relevant forms and documents.

1 1. Strictly implement the handover signature system. If the handover is unclear or the succession is not signed in the handover book, the successor shall be investigated for responsibility.

12. If the inheritance is unclear, the responsibilities caused by the unclear inheritance shall be borne by both parties.

13, the succession is unclear, and the next one is not connected. If you find any problems, you should report them to your superiors immediately.

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