In order to strengthen the management of the security team, pay close attention to team building, effectively improve the professional quality and service level of the security team, provide better services for the client units, and achieve good results, security personnel should do the following work:
First, (a), "five good":
1, good political thinking-security guards are healthy, proactive, love safety, love the collective and maintain unity. Party members can give full play to their vanguard and exemplary role and charge ahead at critical and dangerous moments.
2. The post looks good-the security guard on duty, dressed neatly, with correct post posture and high spirits, without long hair and beard.
3, good service quality-whether indoors or outdoors, on duty or at ordinary times, can be civilized, polite and enthusiastic. I can be conscientious in my work, be good at discovering and eliminating unsafe hidden dangers, actively assist public security organs to crack criminal cases, arrest criminals, and ensure the internal safety of customers.
4. Good discipline and law-abiding-being able to regularly carry out discipline-abiding education, pay attention to establishing rules and regulations, strictly observe discipline, adhere to military and capture fighting training, have a good team style, and consciously abide by the law.
5, good at housekeeping-can seriously implement the housekeeping system. The dormitory, duty post and surrounding environment are clean and tidy, the articles are placed in an orderly and unified manner, and personal clothes are clean and tidy.
(2), "four senses":
All personnel must do the following:
1, knowing the responsibilities and authority of the task;
2, understand the emergency response methods and rapid response communication network;
3, understand the key parts of the safe area and the surrounding environment;
4. Know civilized language and code of conduct.
(3), "two noes" and "one satisfaction"
1, there is no criminal case in the area of responsibility; 2. The security guard has no criminal record.
Through the positive contribution of all team members in their posts, do good things for customers and achieve customer satisfaction.
Two, "six norms", "three standards", "three guarantees", "eight prohibitions" and "sixteen-character policy".
(a), "six norms":
1, military training specification; 2. Internal hygiene standards; 3. Responsibility specification;
4, instrument appearance specification; 5, civilized language norms; 6. Civilized service standards;
(2), "three standards": 1, military training standards; 2. Business knowledge is up to standard; 3. Legal knowledge is up to standard.
(3), "three guarantees":
Strive to achieve in the client units and security personnel:
1, no case occurred; 2. No-liability accident; 3. No violation of laws and regulations; 4. Effectively ensure the safety of customers.
(4), "Eight Prohibitions and Eight Disposal":
1, it is forbidden to hit people and swear; 2. No drinking; 3. It is forbidden to possess weapons; 4. Gambling and playing with money are prohibited; 5. It is forbidden to watch obscene CDs, videos and pornographic books and periodicals; 6. It is forbidden to stay with relatives and friends and store items; 7. It is forbidden to make information calls; 8. It is forbidden to drive a motor vehicle without permission. Those who violate the above ban will be dealt with one by one.
(5) The "16-character policy" of prohibiting beating and swearing:
If you don't fight back, you won't answer back. If you hit someone, you will be corrected. If you are wronged, you will be rewarded.
Third, the backbone of the class team put forward six prohibitions.
1, not bullying, driving players;
2. It is not allowed to extort, privately divide and occupy more of the players' wages, bonuses and other collective income;
3, are not allowed to encourage and force players to eat gifts;
4, are not allowed to use their powers for personal gain;
5. It is not allowed to directly manage money and things;
6. Specialization is not allowed.
Fourth, punishment.
1, if any of the following circumstances is found, certain punishment shall be given:
(1) Irresponsible work, dereliction of duty, resulting in heavy losses or significant impact;
(2) It is not firm, earnest and effective to carry out the instructions of the company or the client unit;
(3) Practicing fraud at work;
(four) under the jurisdiction of the team members serious dereliction of duty or violation of law;
(5) I have violated the law.
(6) There are other serious problems.
5. Also abide by the handover system: (1) The security guards who take over should take up their posts 10 minutes in advance as required, and record the succession time in the register; (2) During the succession, the security personnel of the succession shall hand over the problems that need to be paid attention to or handled on duty to the security personnel of the succession. (3) If the security personnel find problems in the acceptance process, the security personnel who take over shall bear the responsibility. After acceptance, the security personnel on duty shall be responsible for the problems arising after leaving their posts; (4) After all matters are made clear, the security guards who take over should record the off-duty time in the register and sign it before leaving the post; (5) The successor shall not leave his post before the successor arrives. If the successor fails to arrive, the successor will leave, and the problems occurring during this period shall be the responsibility of both parties. Even if it's no problem, we should deduct their wages, informed criticism.
The staff in the duty room are not allowed to leave their posts at will, and the guard registration system is strictly implemented. When foreigners enter the building, they must show their valid certificates or be accompanied by building staff. They must register basic information before they can enter. If there are adverse consequences due to dereliction of duty, the responsibility of the personnel on duty shall be investigated, and economic and administrative treatment shall be carried out according to the situation. Serious and responsible work, error-free accidents will be given appropriate rewards.
You can also refer to the following information:
Safety management measures
1. Purpose: This method is formulated in order to establish a good corporate image and ensure the safety of corporate property and employees.
2. Scope: All security personnel of the company.
3. Work code:
3. 1 security personnel are the representatives of the company's image and must:
3. 1. 1 full of energy.
3. 1.2 Strict discipline.
3. 1.3 Be polite.
3. 1.4 rapid response.
3.2 Main tasks
3.2. 1 Ensure the personal safety of the company's property and employees.
3.2.2 Maintain the company's rules and regulations.
3.2.3 Maintain the normal order of the factory and dormitory.
4. Safety responsibilities:
4.1* * Same responsibilities:
4. 1. 1 Wear uniforms when on duty, carry walkie-talkies with you, and keep in touch.
4. 1.2 Supervise employees to punch in and wear work clothes as required.
4. 1.3 during working hours, employees go out with tickets, vehicles go out with dispatch tickets, and security guards without tickets have the right to stop them from going out.
4. 1.4 chatting or doing things unrelated to work are not allowed in the security room.
4. 1.5 inspect the factory irregularly, and inspect the goods in the factory to prevent accidents.
4. 1.6 in case of civil disputes in factories and dormitories, they should be dissuaded and stopped in time, and reported to the security captain or superior management personnel in time for handling.
4. 1.7 Check the water, power switch and warehouse materials on each floor irregularly to ensure the safety of important areas.
4. 1.8 Keep the security room, bulletin board, punch card machine and factory gate clean and sanitary.
4.2 Responsibilities:
4.2. 1 The security guards at each post must keep clean appearance, good mental state, friendly attitude and serious sense of responsibility.
4.2.2 Warmly receive visitors. Directors, general managers and distinguished guests of the company should salute and say hello when visiting.
4.2.3 Stick to your post and don't leave your post without leave. If you leave your post because of something, someone must take over, and irrelevant personnel are not allowed to enter the security room.
4.2.4 The security guard on duty is forbidden to sleep, read novels and magazines, drink too much, or steal from others.
4.2.5 Auditors should wear factory uniforms and factory certificates when entering factories and canteens to correct those who violate discipline and maintain order in the factory.
4.2.6 Strengthen the inspection of water, electricity and fire control facilities in the factory and dormitory, report the problems to the security team leader in time, and investigate the security responsibility for those who cause losses to the company due to dereliction of duty.
5. Access control system:
5. 1 Personnel rights management:
5. 1. 1 Company employees shall wear factory certificates when entering or leaving the factory or dormitory. Security guards should correct those who don't wear factory certificates. The security guard should write down his name and department and hand it over to the superior for handling.
5. 1.2 Except for holidays and working hours, except those confirmed as overtime workers, they are all refused to enter the factory, and the data of people entering and leaving the factory are recorded in the security duty log.
5. 1.3 employees who leave the factory during working hours should have a leave-of-office form approved by the personnel department. When there is no exit form, the security guard has the right to restrict him from going out (special circumstances should be clearly stated and recorded).
5. 1.4 employees should consciously maintain the environmental sanitation of the factory and dormitory, and security guards have the right to stop littering and eating when entering the factory.
5. 1.5 The security guard shall release the employees who have been transferred from the company and left the company with the approved exit form, and strictly check their luggage and articles. Anything with the company logo is strictly prohibited.
5. 1.6 When foreigners enter the factory on business, the security personnel should first help them contact, get the consent of the interviewee, register with valid certificates, issue visiting cards to enter, and change back their certificates when leaving.
5. 1.7 Private visits are strictly prohibited during working hours. If there are special circumstances, visitors can only be received in the reception room with the consent of the department head, and the reception time should not exceed 30 minutes.
5. 1.8 reception time after work: 17:30~2 1:30, and 8:00~2 1:30 on holidays.
5. 1.9 Visitors must register in the dormitory security room with valid certificates, and can enter the dormitory only after the employees come to accept them. Guests of the opposite sex are not allowed to be brought into the dormitory (see dormitory management regulations for specific provisions).
5.2 Vehicle access management
5.2. 1 When the company's vehicles go out, the dispatch sheet signed by the department manager must be handed over to the security guard for registration.
5.2.2 Foreign vehicles should be registered in the security room when entering the factory. When they leave the factory, the security guards should check them strictly. The items carried by the company should be marked and signed by the manager of the relevant department in the item column delivered to the door, and the security guard on duty will check the name, quantity and model of the items contained in the car with the door before release.
5.2.3 All vehicles should be parked at the designated place after entering the factory or dormitory. Bicycles must get off when entering or leaving the factory or dormitory.
5.3 Goods in and out management:
5.3. 1 Employees and outsiders should consciously accept the inspection and registration of security guards when carrying luggage and packages into and out of factories and dormitories.
5.3.2 When the department manager carries materials, processed parts, samples or molds out of the factory, it must be marked in the delivery column and verified before leaving the factory.
5.3.3 When the manufacturer delivers goods to the factory, he should register in the security room first, and the security will inform the receiving personnel to contact him.
5.3.4 Small articles, letters, documents, etc. The submitted documents shall be collected and distributed by the security guards, who shall receive and distribute the documents in time and make routine registration.
5.3.5 In case of doubt about the articles carried by personnel and vehicles, relevant personnel shall be asked to confirm in time.
5.4 It is forbidden for outsiders to enter the factory:
5.4.2 Personnel and vehicles carrying inflammable, explosive and dangerous goods.
5.4.3 Unidentified and disheveled personnel.
5.4.4 Personnel and vehicles selling products and purchasing waste products.
5.4.5 Civil servants and vehicles do not negotiate, or they negotiate on official business but refuse to register for inspection.
5.4.6 Visitors cannot clearly report the department and the interviewee.
5.4.7 Visitors cannot produce valid certificates.
5.5 Employees of the Company who are forbidden to enter the factory:
Persons carrying prohibited items.
5.5.3 Persons carrying food, fruits, etc. Or people who eat while walking.
5.5.4 No factory clothes or factory certificate.
5.5.5 Those who wear slippers, shorts and vests.
5.5.6 Incorrect clothes and poor image.
5.5.7 Receiving visitors without the approval of the supervisor.
5.5.8 Those who have left their jobs.
5.6 It is forbidden for personnel, vehicles and articles to leave the factory:
5.6. 1 Those who refuse the ex-factory inspection of personnel and vehicles.
5.6.2 When the goods leave the factory, there is no gate fence, or the loaded goods are inconsistent with the gate fence.
5.6.3 Although there is a delivery note, the delivery note indicates that the goods have not been signed by the manager of the relevant department.
5.6.4 The vehicles in our factory went out and there was no work order.
5.6.5 Employees who go out to work and don't go out.
5.6.6 The employee leaves the factory and carries the company's articles, and the exit sheet is not signed by the relevant manager.
5.6.7 The articles carried by employees are inconsistent with the resignation form.
5.7 Matters needing attention in the inspection process.
5.7.2 Mainly check whether there are products, semi-finished materials or working instruments and other company properties.
5.7.3 Be polite to the guests during the inspection, so as not to cause misunderstanding and disgust of the inspected, and explain politely when necessary, and ask the inspected to understand.
5.7.4 It is forbidden to publish personal grievances and deliberately make things difficult.
6. Handling of emergencies:
6. 1 In case of fire, flood, typhoon and other natural disasters, be brave in rescue, and report to the relevant departments and superiors promptly if the circumstances are serious. In case of typhoon warning, security personnel should always be ready.
6.2 In case of robbery, theft and other acts endangering the safety of the factory, the security guard on duty should contact the security guard captain and other security guards quickly, and immediately call the local police station to call the police. After the incident is handled, the incident should be recorded in detail in the safety log, and the site should be protected for serious incidents.
6.3 In case of disputes or misconduct between employees, security personnel should dissuade them in time to stop the development of the situation. When employees of our factory quarrel or fight with employees of other factories, they should assist in mediation and report to the security captain in time.
6.4 In case of emergency or work-related injury, the employee shall immediately notify the security guard (supervisor) and the general manager, so as to arrange the factory car to be sent to the hospital for treatment in time.
7. Work handover:
7. 1 handover of responsibility status:
7. 1. 1 Shift change on time, and learn more about the duty situation at work.
7. 1.2 Check the security duty log and check the official documents, letters and certificates to be handed over.
7. 1.3 Check the visitors.
7. 1.4 Matters designated or instructed by superiors.
7. 1.5 The delivered or stored items shall be transferred.
7.2 Hand over police tools and equipment.
7.2. 1 During the shift change, carefully check the use of walkie-talkies, batons, chargers and flashlights.
7.2.2 After the succession, police tools and appliances should be carried with you, and should not be handed over to irrelevant personnel to play.
7.2.3 In the process of succession, if anyone damages police equipment artificially (except for work-related damage), the party concerned shall be investigated for responsibility.
7.2.4 During face-to-face handover, all handover items shall be counted and checked clearly, and recorded in detail in the security duty log to ensure normal use in case of emergency, otherwise the security guard shall be responsible.
8. Evaluation method:
8. 1 assessment purpose: to evaluate the work of security personnel and urge them to implement factory rules and regulations.
Abide by discipline, perform safety duties, and ensure the safety of company property and personnel.
8.2 Evaluation content:
8.2. 1 Obey the duty arrangement, make a good handover to and from work, and fill in the duty day.
Pool.
8.2.2 Dress according to regulations, and wear uniforms, ties, belts, hats and police uniforms.
Sign, pay attention to the cleanliness of gfd and the sanitation around the security room.
8.2.3 Pay attention to the courtesy of the company's competent cadres, warmly receive visitors and answer the phone.
Etiquette
8.2.4 Consciously abide by the factory rules and regulations, and supervise employees to abide by the system at any time, and live in harmony with colleagues.
Help each other and unite as one.
8.2.5 Stick to your post, patrol and inspect the materials in the responsible area during the shift change, and do not drink alcohol or do anything unrelated to work when on duty.
8.2.6 Emergency handling and support for other sentries.
8.2.7 Actively participate in safety and fire protection training, organization activities and other voluntary activities arranged by department leaders.
8.2.8 Understand and implement the company's rules and regulations and related safety regulations.
8.2.9 Protection of company articles and maintenance, maintenance and matching of police equipment.
8.2. 10 is of good conduct, honest in words and deeds, and loyal to his duties.
8.3 Scoring criteria:
8.3. 1 According to the assessment contents, assess the security personnel's implementation of factory regulations and security duties.
8.3.2 Each assessment content 10, and the total score 100. According to work performance, list the scores and rank them.
8.3.3 Check it once a month. Those who rank first three times in a row will be rewarded once, those who rank first three times in a row will be rewarded once, and those who rank last three times will be recorded.
9. Reward and punishment regulations:
9. 1 Reward:
9. 1. 1 One of the following deeds will be rewarded once or given a bonus:
A. defend the interests of the company and have specific deeds.
B. Enthusiastic service and concrete deeds are enough to be a model for other employees.
C. Those who work hard to prevent the company's property from being stolen.
D. those who have achieved other great achievements.
9. 1.2 anyone who has one of the following deeds will be given a great achievement and a bonus:
A. People who try their best to save and reduce losses in case of accidents or emergencies.
B. those who maintain the company's security, take risks in carrying out tasks and avoid heavy losses.
C. safeguard the company's major interests and try to avoid major losses.
D. There are other remarkable achievements that are enough to set an example for others.
9.2 Punishment:
9.2. 1 In any of the following circumstances, it shall be removed from the list or given a heavier punishment.
A. Those who refuse to hand over their jobs, leave their posts without permission or neglect their duties.
B. drinking or sleeping while on duty.
C. inside job.
D. due to dereliction of duty, the company lost more than 5000 yuan.
E. being frivolous, obscene or rude to the guest's words or behaviors.
F those who commit atrocities, disobey management, don't work hard and make mistakes.
9.2.2 In any of the following circumstances, a demerit or a fine of 50 yuan will be given.
A. People who read novels and magazines and write personal letters on duty.
B. people who use their working hours to do things unrelated to work.
C. During the shift change, the corresponding handover project was not handed over, resulting in mistakes.
D. people who leave their posts without permission and don't go home at night.
E. those who are frivolous, obscene, rude or deliberately make things difficult for employees.
F. During duty hours, personal use of telephones and walkie-talkies affects services.
G. those who change classes without permission.
9.2.3 In case of any of the following circumstances, disciplinary action shall be given or 20 yuan shall be fined.
A. those who do not wear uniforms, have no factory certificate or are disheveled.
B. people who swear.
C. visitors are not strictly checked and registered, and they are released without issuing visiting cards.
D those who fail to stop or turn a blind eye to those who violate the safety and health management regulations.
E. putting employees into the factory without wearing factory clothes or asking.
F. Failing to clean the indoor and outdoor sanitation of the security room on time, resulting in disorder of the security room.
G. those who have not implemented these measures.