The customer uses BOC E shield, and the system prompts "Digital Signature Verification Error". How to operate?

1. Please confirm whether you have done any transactions related to BOC E Shield through the counter. If you make a replacement transaction, you should get the reference number and authorization code. Please use the reference number and authorization code to download the certificate through the CA certificate download link on the right side of the online banking login page.

2. Please check whether the Bank of China E-Shield CA certificate has expired (or passed through the counter) through the "China Bank Online Banking USBKey Digital Security Certificate Management Tool". If it is confirmed that it has expired, please apply for replacement at the counter outlets with the online banking card/passbook and the valid ID of the online banking card/passbook.

The above contents are for your reference. Please refer to the actual business regulations.

If in doubt, please consult the online customer service of China Bank or download and use the mobile banking APP of China Bank to handle related business.

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