When you receive the goods, you have to inspect the goods in front of the courier. If it does not meet the requirements, it is much more beneficial to return the goods directly without signing. This is also the reason why many netizens have been tricked and deceived. Here again, I would like to remind my online shopping friends that when you receive the goods, you must inspect the goods in front of the courier. If there is any discrepancy with the actual goods you purchased or the description does not match, please return the goods directly. This way, the initiative is on our side.

This friend, I sympathize with your experience. This is also something that Congduo’s online shopping friends are taboo about. According to the situation you provided, the only thing currently required is that you can prove that the items have not changed between the time you received the goods and the time they were returned. It will be very beneficial for you to have this proof. In addition, Dibao will make a judgment based on the evidence provided by both parties. You must insist, because as long as the return period is not exceeded, there is no reason to return the product within 14 days according to Dibao's consumer protection agreement.

Regardless of the result, I would like to remind my online shopping friends to take photos of the goods and be sure to open and inspect the goods in front of the delivery personnel when receiving them, and then sign after verification and confirmation. Because the initiative is on your side before signing, and you will be more passive if problems arise after signing! There is no need to worry, the poster. Now that it has appeared, try to make the matter as smooth as possible. It is difficult for us to say how to deal with this matter. The key is to collect evidence. I think there will be a notarized result.

The amount of money recovered depends on the nature of the matter. I hope you can solve the problem soon!