After the official complaint of the software requires you to make a commitment to the suspicious transaction, you can submit a commitment letter and promise to cancel the transaction, or you can write a commitment letter and send it to the official. After the official receives the verification, it should be able to help you unblock the frozen account.

Extended reading ~ commitment letter

My name:

ID number:

I promise that the Alipay account (e-mail address or mobile phone number, hereinafter referred to as "account") registered in my personal capacity or with my company's legal person information belongs to me.

I promise that all receipts and payments of this account will be handled by me before this. I promise that there is no one of the following behaviors, otherwise Alipay has the right to immediately take restrictive measures on my Alipay account:

1. Provide my identity information or company information to others for free/paid use (including but not limited to ID number, ID photo, business license number, business license photo, etc.). ).

2. Grant my Alipay account or my company information to others for use.

3. The Alipay account opened by myself or my company information involves transactions prohibited in the Alipay registration terms, including but not limited to gambling, fraud, money laundering, cashing, etc.

I guarantee that the above description is true and effective. If the legal risks arising from the above fees are borne by me, please ask Alipay Company to restore the related functions of my Alipay account.

Commitment (cardholder's signature):