The warehouse management system refers to clearly stipulating the process operations, operation requirements, attention to details, 7S management, reward and punishment regulations, other management requirements, etc. in all aspects of the warehouse, and giving the direction and goals of the work. Methods and measures; and in a wide range are formed by a series of other process documents and management regulations, such as "Warehouse Safety Operation Instructions", "Warehouse Daily Operation Management Process", "Warehouse Documents and Account Processing Process", "Warehouse Inventory management process” and so on.

An example is given below:

1.0 Purpose

Guide and standardize the daily operating behavior of warehouse personnel by formulating warehouse operation regulations and reward and punishment systems, and adopt reward and punishment measures Play the role of motivating and evaluating personnel.

2.0 Scope

Warehouse Staff

3.0 Reference Documents

4.0 Definition

5.0 Responsibilities

6.0 Regulations

Warehouse work objectives

Warehouse work style and attitude

6.1 Warehouse management regulations

6.1.1 Materials Receiving and warehousing

6.1.1.1 Operations must be carried out in strict accordance with the process of "Receipt Confirmation Form" in the "Warehouse Document Operation Management Process".

6.1.1.2 After purchasing delivers the "PO Master Order" to the warehouse, warehouse personnel need to place the goods inside the warehouse and are not allowed to leave them outside the warehouse, especially not overnight. They must Place cargo inspection inside the warehouse.

6.1.1.3 When receiving the goods, you need to ask the purchasing staff to give the "PO Master Order". If it is not available, you need to trace it until you get the document. Purchases without a "PO master order" can be replaced by a "PO order". Warehouse personnel are responsible for tracking and maintaining documents.

6.1.1.4 The purchaser shall correctly label all materials before they are confirmed. New products should pay more attention to labeling.

All product confirmations must be confirmed by warehouse personnel and purchasing agents. New products especially require approval and confirmation.

When the warehouse arranges to print barcodes, the materials will be scanned and confirmed. New products need to carefully check the product description of the material to avoid errors. If the customer service finds that the wrong barcode has been pasted after borrowing materials, it should be reported back in time and the warehouse will correct it.

6.1.1.5 When the warehouse and the purchasing department confirm the quantity of PO materials, if it is found that the quantity on the PO total order does not match, the corresponding purchasing should be signed for confirmation, and the purchasing liaison will handle the quantity issue.

6.1.1.6 Materials must be placed according to the divided areas. Materials must not be placed randomly or outside the planned area. In special circumstances, they must be sorted and returned to their places within 2 hours.

6.1.1.7 In principle, materials received on the same day need to be processed on the same day. On the day when there is no test, arrange points, print barcodes, affix barcodes, print receipt confirmations, collect statistics on the "PO total order" warehousing information, and store points into the warehouse.

Those who need to test need to confirm the quantity on the same day and put it in the waiting area; for those who have completed the inspection, they will immediately arrange to print the barcode, affix the barcode, print the receipt confirmation, and conduct statistics of the "PO master order" warehousing information. Points are stored in the warehouse.

6.1.1.8 When testing borrowed materials, a borrowing form must be filled in, and it must be indicated whether the material is a newly purchased PO material or a stock material, so that the cumulative warehousing quantity can be confirmed later. After the test and inspection are completed, points must be counted for confirmation before returning to the warehouse, and good products and defective products need to be distinguished and placed in designated areas.

6.1.1.9 Warehouse warehousing personnel must strictly follow the regulations to confirm the quantity of each PO warehousing material, that is, confirm the registered warehousing quantity and the actual warehousing quantity (the last number of the barcoded personnel can be checked Whether the quantity is consistent with the quantity confirmed by your own points), if not, the cause needs to be traced and resolved. (If you have borrowed materials, you need to see the relevant documents. If the test fails, you need to make up the order and cannot be logged into the warehouse. If you log in to the warehouse, you need to issue a "Factory Return Notice" to deduct the equivalent warehoused quantity).

6.1.1.10 Incoming materials need to be placed in designated storage locations. If the material box cannot be placed, it can be placed in a box. The box cannot be placed more than 2 meters away.

6.1.1.11 All incoming materials need to be barcoded, and the outer box needs to be marked with materials, including material SKU and storage location information.

6.1.1.12 The "Receipt Confirmation Form" needs to be confirmed and registered by the warehouse warehousing personnel according to the process requirements, and then signed by the warehouse manager before it can be released for purchase.

6.1.2 Customer Returns

6.1.2.1 The process of "Customer Return Order" in "Warehouse Document Operation Management Process" must be strictly followed.

6.1.2.2 If the customer service department fails to register the customer's returned materials according to the process requirements, mark the SKU, quantity, and fill in the "Customer Return Form", you can ask the customer service department to handle it.

6.1.2.3 After the test and inspection is completed, it can be stored in the warehouse in time. When logging in, you need to check whether it needs to be logged in and stored in the warehouse.

6.1.3 Material outbound (outbound allocation and picking)

6.1.3.1 It is necessary to strictly follow the "warehouse document operation management process" regarding "pickup order" and "outlet"

6.1.3.2 The pick-up list given by the packaging team must be completed on the same day without any special reasons. If there is a shortage of materials, the pick-up order must be completed before leaving get off work every day. Replenishment is completed.

6.1.3.3 Pick-up orders are collected according to the principle of storage location classification, and the shipping team is responsible for statistics.

6.1.3.4 When picking up goods. Be careful not to stack the plastic pot too high and damage the product. After picking up the goods, place the cart at the designated location of the shipping group. 6.1.3.5 Taobao group and Korean and Japanese group shipments (dispatch) need to be made as required. "Exit form" ("transfer order"), indicate the registration serial number and other required information, please request the responsible department to correct it before shipping.

6.1. 3.6 After the "Exit Order" ("Transfer Order") is shipped, the materials need to be given to the relevant departments in a timely manner and their signatures are required for confirmation.

6.1.3.7 Internal picking requires the signature of the department manager. The goods can be shipped only after the signature of the manager.

6.1.4 Borrowing Materials

6.1.4.1 The process of "Borrowing Materials" in the "Warehouse Document Operation Management Process" must be strictly followed.

6.1.4.2 The PO number of the material needs to be clearly marked on the "Borrowing List" to facilitate subsequent identification and storage of materials.

6.1.4.3 Returned materials can be stapled and archived. , the items that have not been returned will not be bound, and the parties need to be traced until the materials are returned or relevant documents are issued for return procedures

6.1.4.4 The warehouse handler needs to sign for confirmation when borrowing and returning materials, and the borrower does not. Materials that have been signed will not be borrowed.

6.1.5 Scraping of Materials

6.1.5.1 The process of "Scrap Order" in the "Warehouse Document Operation Management Process" must be strictly followed.

6.1.5.2 When defective inventory materials are found, they need to be dealt with in a timely manner or reported to superiors for processing.

6.1.5.3 The scrapped parts of inventory materials need to be strictly distinguished, and defective purchased PO incoming materials cannot be returned for scrap. Parts and customers must return defective scrap parts and keep them separately and mark them.

6.1.6 Handling of returned materials

6.1.6.1 The relevant information in the "Warehouse Document Operation Management Process" must be strictly followed. The process of "Exit Notice" is carried out.

6.1.6.2 The purchased defective materials need to be processed in time and required to be signed, and can be temporarily placed in the warehouse.

6.1. 6.3 Defective materials are not allowed to be borrowed for procurement to cover the defective quantity.

6.1.7 7S management (including access control)

6.1.7.1 5S management

6.1.7.1.1 The responsible person shall follow the principle of 5S management every day. The sanitation duty schedule cleans and organizes the responsible area, clears away unused and broken things, and arranges the materials and equipment that need to be used in designated areas to meet the requirements of neatness, neatness, cleanliness, hygiene, and reasonable placement.

6.1.7.1.2 5S work can be carried out in spare time and before getting off work in the morning and afternoon.

6.1.7.1.3 The department will grade based on the work results as the basis for bonuses.

6.1.7.1.4 Consider whether the placement of material areas is reasonable and make reasonable placement and planning.

6.1.7.2 Saving

6.1.7.2.1 Every day after get off work at noon and in the afternoon, the 7S health personnel will turn off the lights, electrical appliances, and motors. Computers need to be turned off after get off work in the afternoon. , water dispenser.

6.1.7.2.2 Pay attention to saving paper, stationery, and packaging materials, and take good care of equipment and computers.

6.1.7.3 Safety

6.1.7.3.1 After get off work every day, the 7S health personnel will check whether the doors and windows are closed, and check the goods according to the "Twelve Precautions for Warehouses" safety principle and abnormal conditions. Process and report in a timely manner.

6.1.7.3.2 Access control: Non-warehouse personnel are prohibited from entering the warehouse. If they need to enter, they must register before entering.

6.1.7.3.3 Warehouse. Smoking and open flames are strictly prohibited inside. Report any case immediately.

6.1.7.3.4 Work vehicles must be used for high-altitude operations, and attention should be paid to safety.

6.1.7.3.5 Ensure evacuation. Passages and safety exits should be kept clear to ensure personnel safety.

6.1.7.3.6 Fire-fighting facilities and equipment shall not be damaged or misappropriated without authorization, dismantled or disabled, fire hydrants shall not be buried or occupied, and fire prevention distances shall not be occupied. , shall not block fire escapes.

6.1.7.3.7 Do not connect wires or use electrical appliances without permission to ensure safe use of electricity. You are not allowed to disconnect or change network lines without permission.

6.1.7.3.8 The person in charge of warehouse management shall regularly inspect fire hydrants and fire extinguishers. Deal with problems immediately if found.

6.1.8 Material management (exception handling and sluggish material handling)

6.1.8.1 Material quality maintenance: in material receipt, counting, borrowing, bar code affixing, placement, and entry During the process of warehousing, returning and storing, the "Twelve Precautions" safety principle of the warehouse is followed to prevent material damage and provide feedback and processing for abnormal quality problems.

6.1.8.2 If abnormal material information is found, such as incorrect storage location, inconsistent account items, and quality problems, timely feedback is required.

6.1.8.3 Carry out sluggish analysis of inventory materials and hold meetings to process them every month, and manage the materials separately based on the processing results.

6.1.8.4 The person in charge of warehouse management is responsible for maintaining the correct labeling and regular inspection of materials. Accountability for labeling errors needs to be pursued.

6.1.9 Document, card, and account management

6.1.9.1 All documents in the warehouse need to be completed on time on the same day in accordance with the registration method and requirements in the "Warehouse Document Operation Management Process" .

6.1.9.2 The documents that need to be given to the financial department should be printed and handed over to the financial department together with the manual documents.

6.1.9.3 The monthly accounting documents need to be kept by the accounting personnel. All documents in the monthly warehouse will be classified and kept by the designated responsible person. Relevant responsibilities will be traced if lost.

6.1.9.4 The warehouse will register the valuable materials and packaging materials and be managed by the designated person.

6.1.10 Inventory Management

6.1.10.1 Inventory personnel shall inventory materials according to the "Warehouse Inventory Operation Management Process"

6.1.10.2 During the inventory, the operators shall conduct inventory according to the "Inventory Management Process". Carry out relevant operations according to the "Internal Arrangement" document.

6.1.10.3 Provide timely feedback and processing of abnormal problems found during the inventory.

6.1.10.4 During the inventory, it is necessary to try to ensure the accuracy and fairness of the inventory quantities Sexuality, falsification, false reporting of data, careless inventory, resulting in missing disks, missing disks, and excessive disks, illegible and incorrect written data, loss of inventory sheets, random job changes, etc., failure to follow the inventory process, etc. It is necessary to trace the relevant responsibilities according to the situation. < /p>

6.1.10.5 The person responsible for the initial inventory and review needs to sign and confirm to be responsible for the results

6.1.11 Handling of discrepancies between accounts and items

6.1.11.1 Inventory. When materials are found to be inconsistent with the account items, the cause needs to be identified, and the cause will be dealt with according to the severity of the responsibility.

6.2 Packaging management regulations

6.2.1 Data export and printing of pick-up orders< /p>

6.2.1.1 Unless there are special circumstances, the sales data of the day must be exported on the same day and a pick-up order must be generated and sent to the warehousing group to arrange pick-up. If the sales volume is estimated to be more than 3,500 orders on Sunday, it must be done at 8 a.m. in advance. Export the data to the company to generate a pick-up order. Sales orders in the afternoon also need to be printed out to arrange delivery. 6.2.1.2 When sales are large, German customer products need to be packed in the morning to avoid packing them very late. The completion results in the logistics company being unable to cooperate with the shipment.

6.2.2 Material confirmation before packaging

6.2.2.1 It is necessary to check whether there are picking errors and other materials before packaging. Errors will be recorded in the "Warehouse Error Statistics Table"

6.2.2.2 If there are picking errors, the reasons for the picking errors and the person responsible need to be checked based on the busyness of the work.

6.2.3 Packaging process

6.2.3.1 Before packaging the product, the packaging personnel need to check whether the envelopes, leaflets, and other packaging materials are correct, and be familiar with the packaging requirements and specifications. Pack and don’t leave out the flyers.

6.2.3.2 After packaging, the products should not be piled too high to prevent the products from being crushed and dumped.

6.2.3.3 The garbage generated during the packaging process needs to be put into the trash can or packaging paper scraps and waste products should be put into the trash can during free time.

6.2.3.4 Check whether there is any accumulation of garbage under the packaging at regular intervals or after get off work at noon and in the afternoon, and the 7S sanitation personnel will clean it up in time.

6.2.4 Scan the packaged products to affix the customer address

6.2.4.1 Any abnormalities found during scanning of the customer address need to be handled in a timely manner and the scanning speed needs to be ensured. This is required when the scanning speed affects the subsequent packaging speed. Coordinate and arrange manpower processing.

6.2.4.2 Preliminarily sort products based on customer sorting information.

6.2.5 Sorting from other countries

6.2.5.1 During the sorting process of non-German goods, careful checking is required to avoid errors.

6.2.5.2 After the sorting is completed, the country and label of the bagged products need to be confirmed again to see if there are any errors. The responsible person is responsible.

6.2.5.3 Final shipment confirmation is required for all non-German products according to the "bulk mail air mail list".

6.2.6 Sorting of German and New Zealand parts

6.2.6.1 The handling of German and New Zealand parts is the responsibility of designated personnel. In counting, weighing, counting and table statistics, The process needs to be careful and conscientious to prevent mixing with products from other countries, and make it clear to the sorting personnel from other countries that products cannot be mixed with German products.

6.2.6.2 During the packing process, handle according to the principle of quality protection to avoid crushing the product. Carefully record the total weighing after packing is completed.

6.2.6.3 When problems are discovered during the production of delivery statistics forms, handle them promptly to ensure that all aspects of delivery are flawless.

6.2.7 7S management

6.2.7.1 Relevant regulations and requirements are the same as 6.1.7

6.3 Warehouse work style and attitude

6.3 .1 Warehouse staff should develop good working habits and work styles and form a good working attitude.

6.3.2 Warehouse staff should advocate a work attitude and style of carefulness (rigor), responsibility, honesty, solidarity and mutual encouragement.

6.4 Others

6.4.1 The assigned work tasks need to be completed within the specified time without special reasons, and the quality of the work must be guaranteed.

6.4.2 If you need to ask for leave, you need to apply for leave 1 day in advance. For special reasons, you need to apply for leave 2 hours before leaving get off work on the same day.

6.4.3 Personnel who have been scheduled to work overtime need to register the "Warehouse Overtime Record Form" with the designated person and review and approve it. If you fail to clock in as required, you need to go to the designated person to register the "Warehouse Failure to Punch In Situation Record Form" and review and approve it.

6.4.3 The warehouse will evaluate each group every day based on the "Warehouse Work Quality Statistics Table" and provide work guidance and summary.

6.4.4 During working hours, you must strictly abide by the company's labor discipline and abide by the work and rest time. You are not allowed to make loud noises, play, sleep, chat for a long time, leave your post without permission, and are not allowed to meet guests for personal reasons.

6.4.5 If you arrange overtime, you need to register the "Warehouse Overtime Record Form" with the designated person.

6.4.6 It is necessary to strictly abide by the company's various management regulations.

6.4.7 Before warehouse personnel are transferred or resigned, they must first go through the procedures for the transfer of accounts and materials, equipment, tools, and instruments. It is required to check and collect items one by one. If there are any shortages, they must be checked within a time limit. The transfer, both parties and department heads must sign for confirmation.

6.4.8 Office equipment, instruments and tools used in work must be properly kept and carefully maintained. If lost or man-made damage is caused, compensation will be made according to company regulations.

6.4.9 Warehouse personnel must keep company secrets, protect company property, and provide timely feedback when abnormal problems are discovered.

6.5 Reward and Punishment Regulations

6.5.1 Work Evaluation

6.5.1.1 The department will regularly evaluate the performance and performance of employees based on the "Performance Appraisal Form". In order to:

6.5.1.1.1 Recognize employees’ work results and encourage employees to continue to make greater contributions to the company;

6.5.1.1.2 Check whether work performance is in line with the position requirements;

6.5.1.1.3 Measure whether the work can be completed according to the set work requirements;

6.5.1.1.4 Job evaluation will be communicated to employees in a certain way to ensure Encourage discussions and exchanges between employees and managers on work requirements and work achievements to improve work efficiency;

6.5.1.1.5 Create an atmosphere of mutual understanding to encourage employees to work as one, To achieve the company's business objectives and business objectives.

6.5.1.2 For employees who fail to meet job performance requirements, the company will treat the employee as unable to work normally and provide him with further training or adjust his position.

6.5.2 Levels of rewards and punishments

6.5.2.1 Rewards

6.5.2.1.1 Notification of praise: rewards for excellent daily work performance in accordance with warehouse management regulations Record "written praise" and notify it.

6.5.2.1.2 Rewards: Those who have outstanding performance in daily work and comply with warehouse management regulations will be given "praise" and announced, with a reward of 50 yuan.

6.5.2.1.3 Small merit: Those who have made special contributions to the work will be recorded as "small merit" and announced, with a reward of 100 yuan.

6.5.2.1.4 Great merit: Those who have made extraordinary contributions to the work and implemented in accordance with the warehouse management regulations will be given "small merit" and will be notified and rewarded with 150 yuan. .

6.5.2.2 Punishment

6.5.2.2.1 Notification of criticism: Those who do not follow the warehouse management regulations will be given a "written warning" and will be punished if the daily work schedule is not good. Notice, no fine will be imposed.

6.5.2.2.2 Warning: Those with poor daily work performance and failure to comply with warehouse management regulations will be given a "warning" sanction. They will be notified and fined 50 yuan.

6.5.2.2.3 Minor demerits: Anyone who violates warehouse management regulations and damages the interests of the company will be recorded as a "minor demerit" and will be notified and fined 100 yuan.

6.5.2.2.4 Major demerits: Those who seriously violate warehouse management regulations and damage the company's great interests will be recorded as "major demerits" and will be notified and fined 150 yuan. If the amount is huge, according to the company A fine of 20% of the property loss will be imposed and submitted to the public security organs for legal liability.

6.5.3 Principles of rewards and punishments

6.5.3.1 The warehouse rewards and punishments are handled in accordance with the principles of fairness, reasonableness, justice and effectiveness, and serve as incentives, punishments, guidance and corrections. .

6.5.4 Reward and Punishment Regulations

6.5.4.1 Reward and Punishment Evaluation Team: A reward and punishment evaluation team is composed of the warehouse manager and warehouse team leader to evaluate responsible events. When members of the assessment team are parties, two senior warehouse personnel will perform the assessment instead.

6.5.4.2 The results of rewards and punishments are finally determined by the evaluation team, and the administrative department is notified and communicated and implemented.

7.0 form