Quality management experience

Below I will bring you some quality management experience, hoping to enlighten and help people who are about to enter quality management positions!

1. Document control (including suppliers &; Foreign documents such as customers)

Based on six years' experience in quality work, combined with the actual problems encountered and the experience of auditing and being audited, it is concluded that the quality department's work is qualified (not excellent), and a preliminary judgment can be drawn only by looking at the name of the folder, the neatness and orderliness of its storage and the rationality of its classification. From the management point of view, it is whether the 5S work is actually implemented, and the 5S implementation status of the quality department directly reflects the overall situation of the company! (I'm not talking about a case here, I'm talking about the whole)

The working environment is dirty, chaotic, miscellaneous and poor. How do you ensure the quality of the products? Your own department is like this, how to ask your brother department! ?

neatness and orderliness of documents: whether the folder has a clear number and name, whether the required information can be found at a glance, whether the name is consistent with the content, and whether there is a reasonable classification. Whether the folders of IQC, IPQC, FQC, OQC, QE, QA and other units are clearly placed is not confusing.

II. Filling and filing of forms

There are two types of forms in quality department: quality record forms &; Exception handling sheet. How to get your inspector to fill in the form correctly is not a simple problem! Don't laugh, there is no mistake in whether the relevant items involved in the form are completely filled in. But in practice, many companies have LOSS, and the items that don't need to be filled in must be crossed out. If 1 items/data are required to be filled in, there are often omissions. The signature place is left blank, especially for the form related to process abnormality. You can see if your company's form has the above phenomenon. Is it completely and correctly filled in?

the form of exception handling is the focus of the quality department. How to fill it out and close the case perfectly. 8D is simple to say, in fact, there are several companies that do well! ? 8D provides an idea, not a limitation. If it is only 8 days because of 8 days, how much water is there in the contents of the report? Not including the contents that can't be disclosed to customers inside the company!

Third, the control of quality standards

As a quality manager, I feel the deepest dispute with the quality of the manufacturing unit. In fact, any quality problem arises, and the attribution of responsibility is completely inseparable from the development/engineering, quality control and manufacturing units, regardless of raw materials, processes, finished products and shipment. As long as it involves products, it is related to quality! And where is the root of the problem? The standard is not clear and fuzzy, and the manufacturing process is unreasonable! Where does the standard come from? From development/engineering to product design to trial production, the manufacturing process of the product is made into a QC engineering table (of course, it can also be completed by engineers from the quality department), and the operation specifications and inspection specifications are completed. It is necessary to explain the manufacturing station and inspection contents, inspection methods/sampling, inspection equipment and judgment standards in detail (if it is necessary to quantify, the description content should be converted into quantitative indicators) to reduce disputes during mass production and avoid unnecessary responsibility shirking.

iv. operating standards of the company

the third point refers to product standards. In fact, what matters is the standard of the whole company's operation. To be clear, it is the company's corporate culture. Corporate culture is a hot topic. To put it simply and intuitively, it is the way of doing things, the habit of people dealing with and solving problems. Both ISO and QS are used to standardize the operation of enterprises. Methods and unified program files (not to say that the contents are the same, but that the relevant programs should be included) are based on the spirit of: how to do, how to write, how to write, how to do, and how to say and do! In actual operation, many enterprises fail to do this. ISO is a simple thing, which often complicates simple work and takes many indirect factors into account, resulting in simplicity-complexity. It also causes problems for the work of various departments. This is also the reason why ISO is formalized. Including human factors, the reasonable optimization degree of program files, and the smooth implementation! ! The key is whether the departments have followed the established. Rules of the game? It's working. If not, it is doomed to failure!

5. Look at the quality problem from the company owner's point of view

After work, when it comes to quality management, some friends emphasize that if you do quality work, you must separate the cost and delivery, and you only need to be responsible for the quality of the products without considering other factors! Here is the emphasis on the single characteristic of quality, which is the inherent characteristic of the product. So is the product that is out of cost and delivery satisfactory to customers? The answer is no. If we only regard quality as a matter of quality department, and cost and delivery as a matter of materials (procurement), business and manufacturing departments, it is not wrong to emphasize the clear division of labor of the team, but in the realistic market demand and fierce competition environment, how to give full play to the team's joint efforts is the key to improve the overall ability of the enterprise! Therefore, quality management should understand the cost, delivery, finance and the whole business process. So that it can be real? Catch and release? Otherwise, there is no measure, just for the sake of? Quality? And quality, how can it be based on the enterprise! ? ;