Sales is a job that challenges oneself. Visiting customers brings bitterness, joy, and even skills that can be learned with both legs. Below are the articles I have collected for you on techniques and experiences in visiting unfamiliar customers. I hope it can help everyone! Skills and experience in visiting unfamiliar customers

When visiting customers, especially when visiting unfamiliar customers, there is often some fear in the heart, fear of not speaking well, fear of failure to negotiate, this is You have subconsciously realized that the business cannot be negotiated. Consciousness determines attitude, and attitude determines success or failure. Therefore, you first need self-confidence and a confident subconscious to visit strangers. Even if you really can't negotiate business this time, don't be afraid. If you are afraid, you will lose. A lifetime.

Preparation

1. Prepare all the information the customer needs, including evidence that can fully demonstrate the advantages of your company or product.

2. Understand the real needs of customers and cut to the chase.

3. Organize your clothes to make them clean, neat and elegant.

Communication

1. First of all, pay attention to politeness, be calm and generous, and express your intention.

2. Listen carefully and understand the real needs of customers.

3. Initial understanding and exchange of contact information.

Organizing

After the visit, you can make sure to summarize, conduct customer screening, and understand the real needs of the intended customers. What benefits can our company or products bring to customers? What do customers think of them? Are there any requirements for the company or products? What is the entry point for the next visit?

Follow-up follow-up visit

Timely and effective tracking of intended customers should be carried out, such as the third day and the seventh day. , return visits will be conducted on the fifteenth and thirtieth days, to deeply understand customer needs, carry out emotional marketing, continue marketing to intended customers, stick to the end, and become friends with customers if they cannot negotiate business. Tips for visiting unfamiliar customers

1. The preparation and planning work before the visit must not be neglected or underestimated. Only by being prepared can you be sure of victory. Have samples, catalogs, pens and notebooks ready. Before meeting a client, think about your opening words, questions to ask, words to say, and possible responses. Usually, you must work hard to study and memorize the information, instructions, advertisements, etc. related to the company's products. At the same time, you must collect competitors' advertisements, promotional materials, instructions, etc., and study and analyze them in order to "know yourself and the enemy". Only in this way can you Really know yourself and your enemy.

2. Arrive for appointments on time? Being late means: "I don't respect your time." There is no excuse for being late. If you cannot avoid being late, you must call and apologize before the agreed time. I believe that leaving early is the only way to avoid being late.

3. Clothes cannot make a perfect person, but 90% of the impression you give when you meet someone for the first time comes from clothes. Etiquette, appearance, conversation, and behavior are the sources of good or bad impressions of how people get along with each other. Sales representatives must work hard in this area. I don't like my salespeople wearing red and green T-shirts waiting to meet my clients. I at least want a shirt. And the briefcase must be made of leather.

4. It is impossible for us to reach a deal with every customer we visit. He should work hard to visit more customers to increase the percentage of transactions. When visiting customers, one principle we should adhere to is to grab a handful of sand even if you fall. This means that sales representatives cannot leave empty-handed, even if the one you visit has no demand for the time being and cannot close a deal. Also find a way to get him to introduce you to a new customer.

5. For customers. Always pay attention to the topics the customer likes and his hobbies, and talk to him more about what he likes. Watch his every move. You can do what you like. The outcome of the conversation is not important, the atmosphere of the process is. When we chat with buyers, we often pay attention to the content of the conversation and always say there is no topic. In fact, we need to pay attention to the process and atmosphere of our conversation. If we chat happily and harmoniously one day, our relationship will be very close. After many days, we often forget what we talked about at that time, only remember that we had a good chat that day. In fact, the same goes for purchasing. We will give him a quotation for the price, a quality acknowledgment letter for the quality, and we will stamp and sign it and send it back to him on the delivery date.

So we only need to talk about things other than business. It’s best to talk about issues that interest him. Experience of visiting unfamiliar customers

When doing corporate training, the first choice is to identify this industry. Your products are 10,000% able to help the company make money. Your image: hairstyle, face, clothes. , leather shoes, and even socks must be kept clean and stain-free during work! (External image)

The mentality and attitude of working every day determines everything, one week, one month, three months... .If you have no performance, you need: a positive attitude, believe that you will definitely place orders, that you are the best, smile when visiting customers, speak slowly and clearly, and speak clearly. (Inner state of mind)

Preparation for visiting customers: business badge, business card, all course activity materials, promotional materials, USB flash drive, customer status registration book, gel pen, mobile phone power bank

Be clear about the purpose of each visit: remember not to be too purposeful in sales. You should modify your methods based on the situation at the customer site (office colleagues, what you are doing, where you can help the customer at the site, the customer's mood, etc.) I am a good customer psychological activity, and I use the right opportunity to express what I want to express (let the customer feel that this course can help him)

When it comes to formal content: take out the materials used ( Remember not to bring out too much, use the most convincing ones), express your ideas and style with emotion, and try to influence the customer as much as possible, let his thoughts follow you, pause appropriately, and guess the customer's inner activities. , and then adjust what you want to talk about next.