1. Cancel the reservation \x0d\ 1. When a reservation has been made to the hotel, but it needs to be cancelled, the hotel manager should take out a new reservation form and tick the small box in the cancellation column to indicate the cancellation of the reservation. \x0d\ 2。 List the names of the intended visitors on this form. \x0d\ 3。 Fill in the arrival and departure dates of the scheduled visitors. \x0d\ 4。 Fill in the number and type of rooms reserved. \x0d\ 5。 Fill in the name of the notifier in the room reservation column. \x0d\ 6。 Fill in the company name, telephone number and address of the notifier for record. \x0d\ 7。 After signing, the manager should thank the guests to show that there will be opportunities in the future and hope to serve them. \x0d\ 8。 The cancellation form should be submitted to the Director of Reservation Department to cancel the reservation in the reservation record. \x0d\\x0d\ 2。 Change the reservation \x0d\ 1. I have made a reservation, but I was told to change some information, such as the flight time of the plane or train, the arrival or departure date, the guest's name and room number. The agent should take out a new reservation form and tick the "change" column. \x0d\ 2。 List the original name, arrival date and shift information of the visitors, and then fill in the changed information. \x0d\ 3。 Submit the reservation form for changing the reservation to the head of reservation department and make necessary changes.