Communication skills between stylists and guests: three communication skills A- welcome customers.
& lt When you notice a customer waiting, go to the front desk and greet her in person. Remember to take a few minutes to sit down and talk to the customer before she washes her hair. This is an opportunity for you to get to know them. Although it is not absolutely accurate, at least we can get some enlightenment. Finally, they make sure that customers know that this is a two-way communication process, and if they are not satisfied with your pruning, they should also ask you. This is a very important moment to make customers feel that you are very interested in their needs and ideas and care about giving them a hairstyle that makes them happy.
Second, if you are busy receiving another customer when the regular customer arrives, you should take some time to thank her for waiting, tell her how long it will take, and if possible, provide them with drinks or fashion magazines and newspapers.
Third, you should thank your customers for being punctual, but don't blame them for being late.
< Fourth > Avoid letting other hair stylists receive your clients. Pay attention to introduce your name to customers.
Send away customers
& lt I give customers some advice on how to do their hair at home.
< second > ask the customer whether to book the next service. What is she wearing? Traditional or trendy? Leisure or formal? Can this reflect what she does or observe his hairstyle and ask her if she likes it now? What happened to the hair? If you see the person with the most personality. You can also confirm her recent chemotherapy, such as dyeing her hair or perming her hair. This is an opportunity to give her advice on how to trim your hair.
< Third > Only when you are sure that customers are satisfied, will you let them leave the salon.
Fourth, remember to give the customer a business card. (especially the first service)
& lt Accompany customers to the reception desk and make sure that someone collects money there.
& lt 6 > Never urge customers to leave.
Deal with problems and complaints
If you don't agree with the customer's point of view, you should agree with her point of view first, and then express your point of view skillfully. Never argue with customers.
Communication skills between stylists and customers: effective communication methods 1. When communicating with customers during shampoo and haircut:
If you want to talk to customers and get closer, the easiest topic is to start with their hair. On the one hand, you can ask customers about their preferences and needs for hairstyles, and the last time they did hairstyles; On the other hand, as a professional, you can analyze the customer's hair quality and give him some good suggestions. For example, if the client has sparse hair, you can suggest him to have a perm. If the client's hairstyle is dull and rigid, and he thinks it suits him best, you can suggest him to dye his hair or something. This not only provides the basis for serving customers, but also understands the preferences of customers, so that customers can have trust in you.
It will be much easier to further close the relationship with customers. We can talk about the new things that the society is generally concerned about now, and we can also talk about the most popular things at the moment and so on. Let's talk about our own experiences and achievements. It's okay to decorate it properly, but don't exaggerate. From the conversation, let customers feel your sincerity and enthusiasm, and let them feel valued.
(2) Be a good listener
Some clients are extroverted and like to communicate actively. Therefore, paying attention to other people's words is also a sign of respect for each other's performance. Appropriate responses and expressions of concern will make customers feel very warm.
(3) Keep a proper distance.
In the conversation with customers, it is not advisable to ask customers' privacy rashly, which is extremely impolite. Keep your distance and build a good relationship without involving customer privacy.
(4) Appropriate praise
Praise is a lubricant to promote interpersonal relationships. Don't be stingy to praise others, but be careful, because flattery will only make people feel disgusted. For example, the customer's hair quality is very good, you can praise it. Your hair is really good. It's rare to see such good hair after working for so long. ? If the customer wants to have his hair cut short, you can also say:? You can't stop thinking. It must look good to cut your hair short. ? It will be very helpful for customers to listen.
(5) establish friendship with customers
Building friendship with customers is just like making friends. Only a sincere heart can make customers trust you and lay a foundation for the future. Make good use of the above skills, make them your tools, and make your future development broader.
Second, when selling hairdressing products:
Introducing and selling hairdressing products suitable for customers is also one of the services of hair salons, but what should be done in the process of promotion? Ask questions? And then what? Listen. To establish a good interactive relationship with customers, how to touch customers' emotions and find customers' needs through different questioning skills, so as to make all aspects of sales go smoothly and reach a conclusion. The following questions are widely used and effective.
Skills:
1. Open question
Open-ended questions can arouse customers' thinking, open an apocalyptic dialogue and establish a harmonious relationship, so that you can skillfully guide and control the whole sales dialogue process, know the customer's situation like the back of your hand and successfully explore the information needed for sales. Open-ended questions usually use these words: when, where, what, who, why and how, and the answers are open-ended.
? How do you decide?
? Why do you think so?
? What changes would you make?
? How are you doing now?
? Why do you like
? What can you expect?
2. Binding issues
Binding questioning is to limit the customer's attention to your problem and get the other party's approval by asking questions. Its sentence pattern is: add a rhetorical question after stating an event.
? Having healthy skin can increase our self-confidence and is a responsible attitude towards our own life. Isn't it? Who can say? No? And then what? When she answered. what's up As a hair stylist, you can start your product sales plan.
? Product quality and professional image are very important for hair salons, right? Who can say it's not important?
The purpose of using binding questions is to make customers have a positive attitude towards your topic. When their views are consistent with yours, they will have a little understanding of each other and establish a sales recognition cycle. If you can keep the customers talking? what's up Trading is inevitable, isn't it? Barber Network WeChat official account: mfs8 18
Step 3: Optional questions
Don't let the client talk, okay? No? Opportunity. Let the customer make a decision with selective questions, no matter which one he chooses, it is what you expect!
? Do you like moisturizing or repairing?
? Will you pay in cash or by credit card?