In the real society, more and more places are exposed to job responsibilities, and formulating job responsibilities is helpful to improve the vitality of internal competition and work efficiency. How to formulate job responsibilities is appropriate? The following are my duties as a receptionist. Welcome to reading. I hope you will like it.
Responsibilities of Receptionist 1 Responsibilities:
1, timely and accurately answer/transfer calls, record messages and convey them in time if necessary;
2. Receive guests, check in and check out, collect money, etc.
3. Responsible for sending and receiving express mail and accurately booking air tickets and train tickets;
4. Be responsible for the environmental maintenance of the front desk area, and ensure the safe and normal operation of equipment (including photocopiers, air conditioners, punching cards, etc.). );
5. Assist employees in copying and faxing;
6. Complete other tasks assigned by the superior supervisor.
Qualifications:
1, male or female, good image, good temperament, age 18-26 years old, height female 162cm, male170 cm;
2, college degree or above, Russian, hotel management, tourism management and other related majors are preferred;
3, strong sense of service, skilled use of computer office software;
4. Have good coordination and communication skills, have a sense of responsibility, be lively and cheerful, and have affinity;
Receptionist job responsibilities 2 1, handle the check-in and check-out procedures of customers, and be responsible for handling the collection records and customer files;
2. Arrange to collect various fees from customers;
3. Handle customer complaints and pay a return visit to customers after handling complaints;
4. Good coordination and cooperation with various departments and industry committees of developers;
5. Responsible for drafting documents such as community announcements of customer service department and related word processing;
6, complete other work assigned by the leadership.
Receptionist job responsibilities 3 1, customer greetings in the exhibition hall, screening and distribution by sales consultants; Meet with customers in time and actively, and screen customers flexibly and friendly. Filter information including sales consultant assignment)
2. Registration, system entry and information transmission of exhibition hall passenger flow information; (Accurately register Excel entry and blue soft entry of passenger flow information in the exhibition hall; The passenger flow information of the exhibition hall is transmitted to the marketing department, sales department and information department. )
3. Layout and inspection of exhibition hall; (such as lighting in the exhibition hall, background music, TV, promo, electronic equipment switch, etc. )
4. Automobile exhibition and test drive management; (such as: key management of car exhibition and test drive; Clean state inspection, kilometer registration; Opening and recycling of test drive cards/tickets.
5. 6S management of the exhibition hall front desk; 6S work at the front desk of the exhibition hall; Check the cleanliness of the exhibition car and desktop in the exhibition hall for 6S).
6. Other related work arranged by the department manager, such as data collation, market activity assistance, report statistics, etc.
Receptionist job responsibilities 4 1, timely and accurately answer/transfer incoming calls;
2. Receive visiting guests and inform the interviewees timely and accurately;
3. Responsible for the cleaning of the senior management office;
4. Responsible for the environmental maintenance of the front desk area, and ensure the safe and normal operation of equipment (including fax machines, air conditioners and punch cards, etc.). );
5. Assist employees in copying and faxing;
6. The guests of the chairman and the group executives will be received in the restaurant;
7, responsible for the health work of VIP room;
8. Complete other tasks assigned by the superior supervisor;
9. Those who perform well can be transferred to civilian posts;
Responsibilities of the receptionist 5 1. Guests should try their best to satisfy their stay, and take the initiative to contact other hotels for guests when they are full.
2. Keep the workplace clean, tidy and beautiful.
Get everything ready for the day's work. When the guests arrive, they must stand up straight, take the initiative to greet them with honorifics and serve them with a smile.
4. Do a good job in the daily report of room operation, and abide by the rules and regulations of the hotel and the department.
5, master all kinds of safety emergency treatment methods and preventive measures.
6, completes the handover record, accurate and careful handover with the next shift, complete other work assigned by the superior.
Responsibilities of the receptionist 6 1. Strictly implement the work norms and observe the reception etiquette.
2. Be responsible for welcoming, receiving, registering and accompanying the visiting guests, and consulting the front desk guests.
3. Be responsible for answering, leaving messages and conveying the telephone at the front desk.
4. Responsible for the purchase application or handling of office equipment and office supplies, communication facilities, low-value consumables, promotional materials and gifts, and manage the distribution;
5. Be responsible for the environmental sanitation management of the company, divide the health responsibility areas of various departments, and organize and supervise employees to maintain environmental order;
6. Be responsible for printing and copying all documents and forms, and at the same time do a good job of sorting, archiving and encrypting documents;
7, responsible for the company's letters, express delivery, magazines, newspapers and periodicals to send and receive and do a good job of recording, sorting and archiving;
8, other work assigned by the leadership.
Responsibilities of the receptionist 7 1. Carry out the work instructions of the front office supervisor, be responsible for him and report his work.
2, master the executive floor guest room status, guest situation and other related information.
3. Insist on the purpose of completely satisfying the guests, be responsible for the work shift arrangement, task arrangement and attendance of the executive floor, do a good job in daily reception service in strict accordance with the work specifications and requirements, and provide high-quality and efficient services for the guests.
4. Send the guest and check the guest room before the guest arrives at the hotel to ensure that the guest room is clean and sanitary, and all kinds of facilities and equipment are in good condition and effective.
5. Do a good job in communication and coordination with other districts and departments.
6. Strengthen cost control, be responsible for the management of the use of property, equipment and materials in the administrative building, assist the department to do a good job in the three-level ledger of the property and the detailed card of the customer's property, and do a good job in keeping with the accounts and materials, without liability accidents.
7. Establish a guest history file on the executive floor, and record the specific situation of each guest in the computer to understand the special requirements of the guests.
8. Keep close communication and contact with the sales department, front desk and public relations department, and keep abreast of the arrival and departure of guests and reception service requirements.
9. Responsible for the allocation of housing for pre-arrival guests, check-in registration for guests, settlement of guest accounts for departure guests, and timely accumulation and supplement of guest historical data.
10, master the service items and business hours of the hotel, and provide in-store activities, tourism, shopping and other inquiry services for guests.
1 1, adhere to 24-hour customer service and do a good job of handover for each shift.
12. Complete other tasks seriously.
Responsibilities of the receptionist 8 1. According to the requirements and standards of the hotel, we will provide efficient, high-quality, courteous, enthusiastic and thoughtful service to our guests.
2. Answer calls from guests, check in guests, assign rooms, help guests check out, and meet other reasonable requirements of guests.
3. Always maintain high standards and provide quality services.
4. Obey other matters arranged by the leaders.
Receptionist job responsibilities 9 1, fully responsible for visitors' service and external liaison;
2. Responsible for the reception and service of guests who come to the company for visits, exchanges and job hunting;
3. Be responsible for the preparations for the foreign affairs conference and assist the leaders in implementing the tasks determined by the conference;
4. Be responsible for the accommodation, round-trip ticketing and other reception work of guests who come to visit, exchange and train the company;
5. Be responsible for the operation of facilities in the reception area, take good care of the equipment, keep it clean and maintain it regularly;
6, responsible for receiving visits, sending and receiving faxes, attendance registration, answering phones, answering inquiries, recording and so on;
7. Responsible for the service standard and quality of the reception meal;
8. Responsible for the communication and coordination of the relationship between logistics reception departments and the guidance and supervision of daily management;
9, responsible for other work assigned by the leadership temporarily.
Responsibilities of the receptionist 10 1. Implement departmental rules and regulations and ISO operating procedures.
2. You must wear uniforms during working hours and keep them clean. Before going to work, you should tidy up your face, put on light makeup and keep your appearance beautiful and natural.
3. Be familiar with the tenant/owner's company name, occupancy, company contact person and telephone number on each floor of the building.
4. Patiently answer customers' inquiries and be friendly. Meet the reasonable requirements put forward by customers, or provide customers with opinions or suggestions to solve problems.
5. Receive visiting customers, answer questions and give clear instructions.
6. Assist in dealing with customers' newspapers, mails and bad mails (registered mail, express delivery).
7. Receive customers and telephone calls in standard Mandarin or English, and speak clearly, fluently and cautiously.
8. When on duty, don't chat with other employees or talk about things unrelated to work in the lobby.
9. Do a good job of confidentiality, and don't disclose the customer information and situation of the building to irrelevant personnel.
10. Carry out all major activities and VIP reception activities to ensure that the work under its jurisdiction is enthusiastic, accurate, meticulous and thoughtful.
1 1. Complete other tasks delivered.
Responsibilities of Receptionist 1 1 Responsibilities:
1, customer service reception of high-end sales offices;
2, responsible for the management of the water bar;
3. Assist the sales representative to show the sand table and model house to customers.
Requirements:
1, height 166cm or above, good image and temperament;
2, warm and cheerful personality, easy to communicate;
Responsibilities of the receptionist 12 (1) is responsible for fully implementing the core process of after-sales service, and preliminarily determining the maintenance items, time and spare parts with users.
(2) Responsible for user reception, user vehicle fault diagnosis, preliminary appraisal of claims and reaching an agreement with users.
(3) Responsible for providing users with maintenance, vehicle use consultation and reminding services.
(4) Responsible for balancing workshop production and scheduling production.
(5) Be responsible for conveying users' ideas, describing vehicle failures and assigning maintenance tasks to maintenance technicians.
(6) Check the vehicle comprehensively (including appearance) and try it out when necessary.
(7) Responsible for delivery, maintenance items and invoice interpretation.
(8) Be responsible for establishing and perfecting user files and updating them in time.
(9) Keep in touch with users and understand their needs.
(10) is responsible for filling in and explaining the power of attorney and statement.
(1 1) is responsible for communicating with claims salesmen, workshop supervisors and maintenance workers, and assisting in claims appraisal and insurance claims.
Responsibilities of Receptionist 13 Responsibilities:
1, according to the manager's arrangement, do a good job in the sanitation of tables and chairs, restaurants and restaurants, and prepare all kinds of supplies to ensure normal business use;
2. Good looks, good conduct and hard work.
3. Use polite language to communicate with guests to promote sales;
4, daily inventory, keep the store clean and tidy, pay attention to the hygiene and shelf life of products;
5. Feedback the customer's opinions to the manager in time;
job description
2. Fresh graduates are preferred, with a height of 160CM or more, good image and temperament, quick response, strong expression skills, strong communication skills and strong affinity.
3. Familiar with standard business etiquette, have certain skills in store management in service industry, be proactive, organized and responsible.
4. Have team spirit and be good at challenges;
5. Open up new markets, develop new customers and increase the sales range of products;
6 responsible for the collection of market information and the analysis of competitors in the jurisdiction;
7. Responsible for the sales in the exhibition hall and complete the sales task;
8. Manage and maintain customer relationships and long-term strategic cooperation plans between customers.
Responsibilities of Receptionist 14 Responsibilities:
1, timely and accurately answer/transfer calls, record messages and convey them in time if necessary;
2. Receive visiting guests and inform the interviewees timely and accurately;
3. Send and receive company mails, newspapers, faxes and articles, and do a good job in registration management and forwarding;
4. Responsible for express delivery and accurate booking of air tickets and train tickets;
5. Be responsible for the environmental maintenance of the front desk area, and ensure the safe and normal operation of equipment (including photocopiers, air conditioners, punching cards, etc.). );
6. Assist employees to copy and fax;
7. Complete other tasks assigned by the superior supervisor.
Qualifications:
1, female, with good image and temperament, age 18-24 years old, height 1.65 or above;
2. College degree or above, 1 year relevant working experience, secretarial, administrative and other related majors are preferred;
3, strong sense of service, skilled use of computer office software;
Responsibilities of the receptionist 15 1. Carry out business reception work under the leadership of the manager of business integration department and report to the manager as required.
2. Responsible for completing the work specified in the company's business reception and meeting the work requirements.
3. Be responsible for the preparation of business reception. Before going to work, you must prepare the necessary work sheets, price lists, service project introduction books and other working documents.
4. Receive customers with courtesy, enthusiasm and friendliness.
5. Take charge of receiving the vehicles to be repaired, listen to and record the customer's business needs, fill in the maintenance report or valuation report carefully, and fill in the construction period, salary, maintenance items and special requirements of customers when filling in the quotation.
6. Be responsible for the diagnosis of simple technical problems or the judgment of technical problems of vehicle condition in the process of car lifting; In case of complicated problems, immediately notify the workshop manager or production technician to help diagnose, and don't delay or keep the customer waiting. After the technical diagnosis is completed, fill in the technical diagnosis book or construction report immediately and submit it to the customer for review.
7. When receiving the vehicle to be repaired, carefully and comprehensively check the appearance of the vehicle to be repaired, check and register the instrument fuel gauge (quantity) and odometer (number of trips) and inform the customer face to face. We should ask our customers for their opinions on the port on board, or give them to our customers for safekeeping or we can take care of them. Before escrow, you need to register one by one and hand over the list of items to the customer for inspection.
8. When the customer needs to leave the factory after delivery or inspection, politely send it away.
9. Be responsible for handing over the maintenance list and report to the workshop manager or dispatcher, and handle the handover procedures. If customers have special requirements, they should inform the workshop manager or dispatcher. When the workshop manager is busy, assist the workshop manager to allocate workers reasonably.
10. After sending the car to the workshop for maintenance, you should be responsible for tracking and inquiring about the work progress in time, informing customers to pick up the car on time according to the regulations of our factory, or explaining the reasons for the delay in the construction period and apologizing. If additional maintenance is carried out during the maintenance period, contact the customer immediately. Immediately report to the workshop manager or dispatcher after obtaining the customer's opinion, and handle the production operation according to the customer's opinion.
165438+
12, responsible for notifying customers to pick up the car at the specified time. (In general, if the construction period is less than one day, notice shall be given 1 hour in advance; If the construction period exceeds two days, it shall be notified half a day in advance or 1 day).
13. Be responsible for notifying and assisting customers to handle financial settlement procedures when delivering complete vehicles to customers. During the handover, the customer's settlement voucher should be checked first, and then the customer should be guided to conduct a comprehensive visual inspection of the vehicle appearance. If there are any items attached to the vehicle, they should be returned to the customer with the vehicle, and the guest room should sign the storage list of the items attached to the vehicle to show that the items are recovered.
14. If the customer has any comments, complaints or questions when collecting the car, first listen carefully and humbly, then apologize to the customer, and at the same time explain politely and patiently.
15. When the customer leaves the factory by bus, he should say goodbye to the customer politely and send it to the factory.
16, responsible for technical consultation, price consultation and accessories consultation of relevant customers.
17, responsible for introducing the service and related information of this event to customers.
18, responsible for customer tracking service.
19. Customer files should be sorted and filed within two days after maintenance.
For customers two to five days after leaving the factory, they should call to inquire about the use of the vehicle.
2 1. Inform the customer of the next maintenance time, annual inspection time, regular inspection time, insurance expiration time, driver's license expiration time and other related information.
22, seriously answer the customer's technical advice on the use of cars, take the initiative to make suggestions.
23, responsible for handling customer complaints.
24. Listen carefully to complaints and propose solutions. If it is our responsibility, we should compensate and apologize. If it is a big problem, we should report it to the department manager immediately so as to reply to the customer as soon as possible. Don't argue with customers when dealing with broadcasting, and always maintain a warm and positive service attitude.
25. Responsible for cleaning and tidying up my work area (referring to the workbench, tables and chairs, office supplies).
26. Responsible for completing the business work temporarily assigned by the department manager.
27, responsible for cooperating with business statisticians to do their jobs.
28, can't finish the above work, should accept administrative sanctions and economic penalties according to the provisions of our factory.
;