1. What is the query password?
The query password is used to verify the identity of customer service hotline, WeChat and mobile banking APP when logging in. If there are multiple credit cards in the name, use a query password * * *, which is set by the cardholder when opening the card for the first time.
2. What is the function of the transaction password?
The transaction password is used for credit card consumption, ATM transaction and counter transaction, and each credit card has a separate transaction password.
3. What should I do if I forget to check the password or transaction password?
If you forget to check the password or transaction password, you can use the reserved mobile phone number or home phone to call the customer service hotline to apply for reset.
4. How to modify the inquiry password or transaction password?
Modify the query password:
Mobile banking APP modification.
Modification of telephone voice service: use your reserved mobile phone number or home phone to call customer service hotline. After authentication, press 3, and then press 3 to enter "Modify Query Password".
Modify the transaction password:
ATM modification: Only the transaction password can be modified.
Modification of telephone voice service: use your reserved mobile phone number or home phone to call customer service hotline. After authentication, press 3 and 5 to enter "Modify Query Password".
5. Do I need to enter a password to use a credit card?
Each credit card can be set whether it needs to verify the password when swiping. If it is set to require password verification, it is called "credit card verification function".
If the cardholder does not have the function of checking the secret by swiping the card, but the merchant's POS machine must enter the password, you can enter 6 digits at will and "confirm" or press "confirm" directly.
When overseas merchants spend money, if there is an attached sign (that is, UnionPay main logo ++ only signs), you don't need to enter the transaction password, just sign it.
How to set the consumer password function: dial the credit card customer service hotline and verify your identity, then press 3 and 6 to enter the "Set the consumer password function".