Question 1: What kind of job is reception? There are many types of reception. Hotels and companies have different industries, and the work content is also different. For example, the front desk reception in the automobile industry is mainly responsible for customer visits and registration, cleaning, etc.

Receptionist

Job Responsibilities

1. Obey the work arrangements of the reception manager and director.

2. Abnormal and special matters must be reported to superiors.

3. Accept any work assigned by your boss at any time.

4. Collect and archive guest information, and verify relevant information.

5. Receive guests, promptly handle the difficulties and requests that guests encounter in the hotel, and provide necessary assistance with corresponding services.

6. Provide inquiry services, but remember not to disclose guest information to others casually.

7. Print various business reports.

8. Pay attention to various promotional activities in the hotel.

9. Promote guest rooms and hotel facilities and services.

10. Participate in regular receptionist meetings, resolve problems in a timely manner, and develop a sense of ownership and responsibility.

Work flow

Morning shift

1. Follow hotel regulations, check your appearance, be energetic, and arrive at work on time.

2. Sign the shift handover book, check keys (including storage keys) according to work requirements, take over with the staff of the previous shift, and understand which tasks need help from this shift, as well as the room reservation status of the day, especially Be a VIP guest (including live-in and pre-arrival).

3. The staff at the counter first tidy up the countertop and replenish necessary supplies such as check-in cards and room cards.

4. Handle CHECK IN procedures for individual travelers and groups.

5. Print an OC form and check out after 12:00 AM.

6. Assist the reservation department to accept guests' personal reservations as room availability allows, fill in the reservation form and submit it to the reservation department for input into the computer.

7. To apply for a discount or transfer a room, fill in the discount form or room transfer form and submit it to the cashier, and then modify the computer information. For rooms that are late after the check-out time, you must fill in a miscellaneous fee receipt and submit it to the cashier. Charge extra rent.

8. During the shift, unfinished work or special matters should be written down in the shift handover notebook.

9. Check the keys and hand over the shift with the replacement staff.

Mid-day shift

1. Same as the first point in the morning shift.

2. Same as the second point in the morning shift.

3. Assist with the guest's CHECK OUT procedures, fill in the miscellaneous receipts to the cashier to add rent when necessary, and strictly implement the late check-out surcharge system.

4. Handle the CHECK OUT procedures for individual guests and groups, strictly implement the check-in system with valid certificates, carefully check the guest's registration information, and do a good job in reporting the household registration.

5. Print the "Hukou Declaration Form" to report your household registration.

6. The 6th item is the same as the 8th item in the morning shift.

7. NO SHOW CHARGE

8. Item 8 is the same as item 9 for morning shift

Overnight shift

1. 1 and 2 o'clock are the same as the morning shift.

2. Receive night guests and deal with problems that occur at night. Remember, if there is an emergency, you must notify the deputy lobby manager as soon as possible.

The deputy lobby manager will handle it.

3. CHECK KEY before the daily cut-off, print the "Rent Analysis Statistics Table" and check the report, and notify the night check for the daily cut-off.

4. Print and prepare business reports according to the specified time, organize and distribute them and bind them.

5. Same as 8 for the morning shift.

6. Sign for the keys of each department.

7. Print the remaining reports according to the specified time.

8. Clean the environment.

9. Same as No. 9 in the morning shift. There is a receptionist at the front desk, so use your enthusiasm and feel free to do it boldly.

Question 2: What is the job of reception? What jobs require reception? The process and details of the front desk secretary's reception of customers 1. Pay attention to the entrance of the sales hall at all times. If a customer is ready to come in, the secretary will pick up the registration folder and pen to greet them immediately. 2. Keep smiling, make eye contact with the customer, and say hello ① Ordinary greeting: " Hello, Sir 1 "Hello, Miss 1" ② Changes with time: "Good morning, Sir" "Good morning" "Good afternoon" "Afternoon...

Question 3: Main positions at the front desk What are the responsibilities? What are the duties of the receptionist?

1. Obey the leadership of the front desk receptionist and provide first-class reception services to guests according to the prescribed procedures and standards.

2. Responsible for the registration, reception, and introduction of visitors and guests, and should keep out irrelevant personnel or assist with security handling

3. Be proficient in the company's profile, be able to answer general questions raised by guests, and provide routine Non-confidential information

4. Responsible for receiving and forwarding phone calls, emails, and letters, and recording, organizing, and filing work information

5. Responsible for the distribution of company documents and notices , make distribution records and save them

6. Cooperate with the reception supervisor to complete the printing, copying, and writing of some documents

7. Responsible for managing the cleaning and maintenance of office supplies and office equipment at the front desk< /p>

8. Maintain the cleanliness of the front desk area, and perform daily maintenance and upkeep of newspapers, magazines, and bonsai plants in the area

9. Implement the company's attendance system and be responsible for the summary of employees' attendance records , go out to register, supervise employees to swipe their cards

10. Responsible for booking air tickets, train tickets, guest rooms, etc. for employees on business trips, as well as travel itinerary and contact registration

11. Responsible for all matters that arise during work Report any problems in a timely manner and put forward suggestions for work improvement 12. Complete other or temporary tasks assigned by the leader

Question 4: What is the job of a company receptionist? Some have to serve tea and pour water, and then clean up, but some The company does not use it, so be sure to ask clearly during the interview

Question 5: What is the role of reception work? The role of service reception work

1. The role of service guarantee

2. The role of communication and bonding

3. The role of image display

4. The role of promoting work

The significance of reception work

1 , It is conducive to enhancing the understanding between superiors and subordinates and between units, and facilitating the work of leaders and comrades in various departments

2. It is conducive to strengthening extensive contacts with the outside world and further promoting the progress of our work.

3. It helps us broaden our horizons, learn from the work experience of other units, and help us grow.

Question 6: What is the work content of the hotel front desk (1) If you are answering the phone, just look at the guest, nod and smile, and signal the guest to wait. (2) If you are processing documents at hand, you should always pay attention to the arrival of guests. 2 Confirm whether the guest has made a reservation (1) If the guest has reserved a room, please wait a moment, search the reservation form based on the name or unit used by the guest when making the reservation, and check with the guest (2) If the guest has not made a reservation and there is a room available, you should Introduce the types, prices, and locations of available rooms to guests. Wait for the guest to choose and answer the guest's inquiry. If there is no vacancy, apologize to the guest, introduce the situation of nearby hotels to the guest, and ask if you need help. Can help contact them. (3) If the guest only inquires but does not check in, you should patiently answer the guest's inquiry and welcome the guest. 3 Check-in (1) Hold the upper end of the accommodation registration form and the lower end of the pen, hand it to the guest and ask them to fill it out. (2) Verify whether the person's ID is consistent, scan and save the ID. (3) Check whether the accommodation registration form is completely filled out. If there are any missing or unknown items, you should ask or complete them according to the certificate. If the guest has no valuables to store, please sign in the lower right corner of the registration form. And record the license plate number. (4) Confirm the payment method (debt, credit card, cash,).

(5) Give the ID and room card to the guest together, and remind the guest who arrives at the hotel for the first time about the approximate location of the room. (6) If you have large luggage, you can ask the bellman to carry it. (7) Notify the housekeeping center and switchboard room to enter the check-in information into the computer. Note: 1. When checking in, you must explain the house price clearly, especially the early morning special price, clock price and subsequent housing price. 2. Membership cards and VIP cards are generally valid when presented at check-in, otherwise they are invalid. (Be sure to state the reasons when accepting changes to room rates and issue a room rate change order). 3. On the accommodation registration form, write down the names of the number of people staying so that the door can be opened. When checking in, ask the guest how many days he will stay so that he can swipe his room card and collect his deposit. At the same time, the time on the computer should also be consistent with this to facilitate the floor. Stick to surnames. 4. The deposit forms for guests staying together should be written separately, and the registration forms should also be written separately. 5. When guests check in, they should take the initiative to ask whether they want to keep it confidential. When making phone inquiries, they should ask whether they want to transfer, and do not tell the room number. 6. If a birthday guest or VIP checks in, please notify the housekeeping center in time. 2. Reception team check-in procedures and precautions 1 Preparation work: (If a room requires two room cards, the room cards must be prepared one day in advance) (1) Make reservations 1-2 days in advance to ensure that the team uses the room. (2) When there are more than two groups arriving at the hotel at the same time, the key group with a higher level should be pre-arranged first, and then the group with the most rooms to occupy. (3) Guests from the same group should be arranged together as much as possible. (4) If there is no room reservation at the moment, you can wait temporarily, but the room should be assigned at least one hour before the guest arrives. (5) Personnel on duty should know the name, contact number, unit and special matters of each team leader. And communicate well with the housekeeping center and sales department. 2. Welcome guests (1) When the team arrives, search for the group reservation based on the guest information. (2) Check the number of guests, number of rooms, whether to order meals, etc. based on the reservation information. After the content is correct, ask the team leader to sign the form. When special circumstances require the addition or deletion of rooms, politely consult the tour leader and ask for his signature, and then notify the housekeeping center and cashier to make corresponding changes. And politely inquire about the activity arrangements of the leading team in order to provide services to the guests. (For example, if you know the check-out time, the floor can organize manpower to check the room to ensure that the guest's time is not delayed during check-out) 3. Fill in the form, verify, and allocate rooms. Guests are asked to fill in the housing registration form. If the team is on account, each person can be exempted from filling in the form. The team leader will sign the form and count the room cards uniformly, and the team leader will distribute them to the team members. 4. Enter the check-in information into the computer and notify the housekeeping center, switchboard room, and team housing. The name and room number of the group leader will be notified to the housekeeping center. Note: 1. Submit the group reservation order to the cashier for retention, especially the order indicating the checkout method. 2. The group order sent by the sales department must confirm the check-in time, bar, and long-distance conditions, and notify the housekeeping center 1 or 2 days in advance. The sales department's reservations will be satisfied as much as possible (sales department leaders have special privileges).

Question 7: What is the main job of the reception office? Reception refers to a way of social interaction in which an individual or unit entertains guests as a host to achieve a certain purpose. Whether an organization or an individual receives visitors, they all hope that the guests will come with pleasure and leave satisfied. To achieve this goal, certain working principles must be observed during the reception process, namely equality, enthusiasm, friendliness, and courtesy. In the process of social interaction, friends should treat each other equally, be polite, warm and friendly, regardless of whether they are rich or poor, have similar or different status, and regardless of the size or level of the unit. Only in this way can we win the respect and love of the visitors, and achieve the exchange of information and exchanges. The purpose of feelings and making friends. If you greet your superiors with a smile, turn a blind eye to your subordinates, flatter those with high status, and glare with anger at those with low status, not only will it fail to achieve the purpose of public relations, but it will also destroy past friendships, lose friends, and cause social failure. .

1. Understand the situation:

Preparation for the reception is done to receive good guests. If you want to do a good job in reception, you must understand the guest's situation in detail in advance. This is mainly to find out the purpose of the guest's visit, gender ratio, job level, number of guests, whether there are couples traveling together, etc. Guests come with a purpose and are well prepared. It is necessary to understand the purpose of the guest's visit in advance so that adequate preparations can be made. Find out the number and gender ratio of the guests, whether there are couples traveling together, and make preparations for transportation, food and accommodation; understand the job level of the guests, so that it is easier to arrange reception specifications.

2. Master the time:

As a receptionist, whether you are receiving for official business or receiving your own friends, you must find out and remember the specific date and time of the guest's visit in advance. . Then make all preparations before the guests come. If a guest comes "unexpectedly" without prior notice, as a host, you must stop what you are doing no matter how busy you are and receive the guest warmly. If the indoor hygiene needs to be cleaned up, you can ask the guest to wait outside the door, say a few words to the guest, and apologize, rather than coldly expelling the guest.

3. Arrange the place:

The reception place is what is commonly called the reception room. Before guests arrive, the reception room should be carefully decorated according to different situations. Under normal circumstances, you should clean up first, arrange the tables and chairs, and prepare some fruits, drinks, tea sets, cigarettes, etc. appropriately. If it is a business or other official meeting, you should also prepare some stationery and related information that may be needed, as well as telephone numbers, faxes, etc. You should also check whether the sanitary facilities can be used normally. At the same time, you can also put some in the reception room. flowers. The host's attentiveness and thoughtfulness can make guests feel at home. If the items in the reception room are piled up in a disorderly manner and there is no hygiene, the first impression given will be that you are not sincere and do not take things seriously.

4. Transportation, food and accommodation:

Before the guests arrive, you must know in advance what kind of transportation the guests are coming by. If you are bringing a car, just be prepared at the door. That’s it; if you are coming by train, ship, plane, or car, be prepared to be picked up at the station. In addition, food and accommodation for the guests must be arranged. The principle is: on the one hand, the hospitality should be as good as possible; on the other hand, one should not blindly pursue high-end luxury without being divorced from reality, and avoid giving people a flashy feeling.

Question 8: What is the job of a hotel receptionist? It is the front desk reception. As soon as you enter the hotel counter, guests come, say hello, introduce the room price, use the computer, answer the phone, that's all!

Question 9: What is the job of store receptionist? Generally speaking, it is:

Answer the phone~

Receive customers~

Sign orders~ < /p>

The main task is to facilitate the conclusion of the transaction!

This way you will get salary and commission~

Question 10: What does an administrative receptionist do? 1. Customer reception service work; 2. Customer business handling and handling of questions raised; 3. Contact and explanation of visits by important customers. I work as a receptionist in the administration building