"Postal Savings and Remittance Salesperson" pre-exam tutoring is issued in chapters - (1 Chapter)

(The pre-exam tutoring review questions are for candidates' review before the exam, not for skills assessment Examination questions)

Name: Unit:_________________________

Examination method: Theory (written test) Level: Level 5

Exam time: XXX minutes Full score: points

Question number 1, 2, 3, 4, total score, evaluator

Score

1. Fill-in-the-blank questions: ***XX questions, 1 point for each question, ***XX Points

1. The postal enterprises affiliated to the postal administration department of the State Council are public enterprises owned by the whole people and operating __________________.

2. Postal communications enterprises have two major characteristics: publicity and publicity.

3. Postal communications enterprises have two major properties: service and service.

4. The production activities of postal communications are effective through ______________.

5. The ____________________ of postal communication is to produce effectiveness by transmitting information.

6. The production process of postal communication is the process of user consumption and ____________________.

7. The production process of postal communications is the user_______________ and usage process.

8. Postal communication is a process of __________ and joint operations.

9. The production activities of postal communications are effective through ______________.

10. The fundamental task of postal communications is to ensure the communication needs of the party and the country and the needs of the entire society for postal communications, continuously improve service quality, ____________________, and promote a virtuous cycle of postal services.

11. The fundamental task of postal communications is to ensure the communication needs of the party and the country and the needs of the entire society for postal communications, continuously _______________, expand the business market, and promote a virtuous cycle of postal services.

12. "Quickness, accuracy, safety and convenience" are the ____________________ of postal communications.

13. "_______________" is the service policy of postal communications.

14. Speed ??is a requirement for postal communications ______________.

15. Accuracy is a requirement for postal communications____________________.

16. Freedom of communication and confidentiality of communication are the basic rights granted to citizens by ______________.

17. Domestic mail can be divided into ordinary mail and ____________________ according to the delivery time limit.

18. Domestic mail can be divided into letters and ___________ according to their nature.

19. Domestic correspondence includes letters, postcards, printed matter, books for the blind, and postal letters ____________.

20. Domestic packages include parcels, ____________________, and express packages.

21. Domestic mail is divided into ordinary mail and ______________ according to the processing procedures.

22. Domestic mail is divided into local mail and ______________ according to the delivery area.

23. Domestic mail is divided into insured mail and _____________ according to the liability of the post office.

24. Postage vouchers include stamps, ______________ printed on postage envelopes, postage postcards, postage slips, and postage symbols printed by postage machines.

25. Postage vouchers include stamps, stamp patterns printed on postage envelopes, postage postcards, postage stamps, and ____________________ printed by postage machines.

26. Postage vouchers include ____________________, stamp patterns printed on postage envelopes, postage postcards, postage slips, and postage symbols printed by postage machines.

27. Postal service charges are the general term for various fee standards charged according to regulations when postal enterprises operate various postal services and provide services to users. It is the ____________________ of postal communication products.

28. Prohibited items in domestic mail include: explosive, flammable, corrosive, _______________, toxic and other dangerous items; items prohibited from circulation or delivery by national laws and regulations.

29. Items prohibited in domestic mail include items that are harmful to ____________________; perishable items; reactionary newspapers, books, propaganda materials and obscene items.

30. When sending cigarettes and cigars by domestic mail, the maximum limit for each item is ____________________.

31. Domestic mailings of cut tobacco and tobacco leaves are limited to _____________ each time, and the combined mailing of the two types must not exceed 10 kilograms.

32. International mail is divided into three categories: ______________, parcel and express mail.

33. Newspaper distribution business is a business in which the postal department sends newspapers and magazines published by newspaper publishing units to ____________________ in the form of subscription or retail.

34. The issuance business handled by the post office mainly adopts two methods: ______________ and retail.

35 Foreign newspapers and periodicals published in the country are called "local newspapers and periodicals" if they are published locally, and "_______________" if they are published in other places.

36. According to newspaper period: Newspapers can be divided into: daily newspaper, Saturday newspaper, Friday newspaper, Thursday newspaper, Wednesday newspaper, weekly newspaper, ten-day newspaper, semi-monthly newspaper, and ______________.

37. The stamp business scope includes various stamps, philatelic products, _______________, philatelic books and periodicals and related souvenirs.

38. Stamps mainly include commemorative stamps, special stamps, J stamps, T stamps (including souvenir sheets, souvenir sheets, small booklets, toothless stamps, etc.), ordinary stamps, air tickets, and arrears stamps. , numbered tickets, ____________________, paper tickets, etc.

39. Stamp products include stamp products of China Philatelic Corporation and stamp products with local characteristics of various provinces and cities, including first-day covers, commemorative envelopes, _______________, postcards, stamp folders, picture cards, commemorative albums, etc.

40. Professional ethics is a ______________ that all practitioners should abide by in their professional activities. It covers the relationship between practitioners and service objects, professions and employees, and professions and professions.

41. Postal professional ethics refers to the sum of the professional obligations, professional responsibilities, ethical principles of professional conduct and __________ that postal employees should follow in the production and operation of postal communications.

42. The core of postal professional ethics is "______________ and civilized production", which is the most basic quality requirement for postal employees.

43. “Ensuring communication quality and being proficient in business technology” is the ___________ requirement in postal professional ethics.

44. “Be anxious for users’ needs and help users need what they need” is the __________ requirement in postal professional ethics.

45. “Love the postal service and be loyal to one’s job” is the meaning of ____________ in postal professional ethics.

46. Postal professional ethics require that "civilization" represents civilized production, ______________.

47. Postal service etiquette is a ____________________ and procedure used by postal employees to maintain a good image of the postal enterprise and show respect and friendliness to customers during service activities.

48. Paying attention to speech etiquette is the lubricant that ensures the smooth progress of conversations and services, and can make the "______________" between postal employees and customers smoother and more effective.

49. The "Postal Communications Service Specifications" stipulates the "______________" of postal services, namely: "Hello", "Please", "Thank you", "Sorry", "Goodbye".

50. The solemn appearance and decent clothing of employees reflect the upright and reliable image of postal enterprise staff, which can make users feel more secure or ____________________ about the enterprise.

51. In terms of appearance and clothing, employees should pay attention to wearing uniform ____________________ during business hours, dressing in a standardized manner, and being neat and decent.

52. Postal savings and remittance salespersons should love the financial industry and strictly implement the policies and regulations of the state and the company on finance, accounting, and ______________.

53. Postal deposit and remittance salespersons should follow the tenet of “customers first, ____________________”.

54. Postal savings and remittance salespersons should use civilized service terms when talking to users and advocate standard speaking _______________.

55. Postal remittance deposit and remittance employees must do the following: when handling various businesses, strictly follow the remittance deposit and remittance business ____________________ and relevant systems to avoid illegal operations.

56. Employees of Postal Savings and Remittance shall not take advantage of their work to embezzle ____________________ from users.

57. Exclusive right refers to "the delivery business of letters and other items of a letter nature is _________ by the postal enterprise, unless otherwise provided by the State Council."

58. Depositors The deposit status of the deposit belongs to the depositor's ______________. Without the depositor's permission, the savings institution shall not disclose the deposit status to a third party.

59. The "Postal Law" stipulates that the businesses operated by postal enterprises include: domestic and international mail delivery; _______________; postal savings, postal remittance; and other businesses suitable for postal enterprises as prescribed by the postal administration department of the State Council.

60. The payee of postal remittance shall go to the postal enterprise or its branch to redeem the remittance within one month from the date of receiving the remittance notice with a valid certificate.

61. Remittances that have not been collected within one month from the date of delivery of the refund notice to the remitter shall be turned over to the state treasury.

62. Postal savings and postal remittance services are financial services handled by postal enterprises for the country and communication of economic transactions.

63. Postal savings and postal remittance services are financial services handled by postal enterprises to accumulate funds for the country.

2. Multiple choice questions: ***XX questions, each question is 1 point, ***XX points

1. Newspapers can be divided into: daily, (), Friday Report, Thursday report, Wednesday report, weekly report, ten-day report, semi-monthly report, monthly report.

A. Quarterly report B. Semi-annual report C. Saturday report D. Annual report

2. Stamp products refer to various philatelic collections, generally referring to those issued by the postal service and those issued by ( ) Various related collectibles.

A. Philatelic Association B. Philatelic Enthusiasts C. Philatelic Organization D. Postal Issuer

3. Stamps are issued by national (regional) postal authorities and are used for mail ( ) of the payment sign.

A. Commemorative stamps B. Ordinary stamps C. Postage voucher D. Special voucher

4. Postal professional ethics is the postal industry's implementation of the corporate purpose and realization of "People's Postal Service for the People" Postal communications produce "quick, accurate, safe and convenient" ( ) moral guarantee.

A. Service principle B. Service policy C. Quality policy D. Ethics principle

5. Postal professional ethics are based on the nature of postal communication and the characteristics of postal communication production. ( ) that conceptually restricts the behavior of postal employees.

A. Code of ethics B. Code of conduct C. Professional norms D. Moral standards

6. Postal professional ethics require "civilization" to represent civilized production, ().

A. Attentive service B. Answer all questions C. Courteous D. Civilized service

7. The "Postal Communications Service Specifications" stipulates the "cross terms" for postal services. , namely: "Hello", "Please", "Thank you", "( )", "Goodbye".

A. I'm sorry B. I'm sorry C. I'm sorry D. Please forgive me

8. Speech etiquette requires a beautiful voice, moderate volume, ( ), soft tone, and clear articulation.

A. User first B. Even rhythm C. Appropriate speaking speed D. Patient and sincere

9. The solemn appearance and decent clothing of employees reflect the integrity and reliability of postal enterprise staff. Image can make users increase their trust in the enterprise.

A. Sense of intimacy B. Sense of security C. Sense of harmony D. Sense of affinity

10. Postal savings and remittance salespersons should adhere to the principle that "deposits are voluntary, (), deposits bear interest, The savings principle of “keeping depositors confidential”.

A. Free access B. Free withdrawal C. Free access D. Free and convenient

11. The liability for compensation for mail loss is the legal limit of compensation, but the user self-delivered The postal enterprise shall not be liable for compensation if no inquiry has been made and no claim for compensation has been made within ( ) of the date of receipt of receipt of mail or exchange of remittance.

A. Half a year B. One year C. Two years D. Three years

12. Users can inquire about the receipt mails sent by ( ). Postal enterprises and Its branches shall notify the inquirer of the inquiry results within the prescribed time limit.

A. Within half a year from the date of delivery B. Within one year from the date of delivery

C. Within half a year from the day after delivery D. From the day after delivery Within one year

13. The payee of postal remittance shall present a valid certificate to the postal enterprise or its branch to redeem the remittance within ( ) from the date of receiving the remittance notice.

A. One month B. Two months C. Six months D. Ten months

14. The production activities of postal communications produce effectiveness through ().

A. Transmitting information B. Creating material wealth C. Material production D. Producing products

15. The "Postal Law" came into effect on ( ).

A. January 1, 1986 B. January 1, 1987

C. January 1, 1988 D. January 1, 1989

16. In order to ensure the implementation of the Postal Law, the State Council promulgated and implemented the "Detailed Implementation Rules for the Postal Law of the People's Republic of China" in ( ).

A. November 12, 1990 B. November 1, 1991

C. November 12, 1992 D. January 12, 1993

17. Remittances that have not been collected for ( ) months from the date when the refund notice is delivered to the remitter shall be turned over to the state treasury.

A, six B, eight C, ten D, twelve

3. Multiple choice questions: ***XX questions, 1 point each,* **XX points.

1. The fundamental task of postal communications is to ensure the communication needs of the party and the country and the needs of the entire society for postal communications, and to continuously ( ) promote a virtuous cycle of postal services.

A. Improve work quality B. Expand business market C. Improve service quality D. Improve product quality

2. Domestic correspondence includes letters, postcards, printed matter, postal notes, ( ) .

A. Receipt mail B. Ordinary mail C. Books for the blind D. Postal advertisements

3. Domestic mail is divided into ( ) according to the delivery area.

A. Domestic mail B. Outward mail C. Local mail D. International mail

4. Domestic mail is divided into ( ) according to the liability of the post office.

A. Ordinary mail B. Insured mail C. Non-insured mail D. Certificated mail

5. Domestic mail is divided into ( ) according to the delivery time limit.

A. Ordinary mail B. Special delivery mail C. Ordinary mail D. Receipt mail

6. Domestic correspondence includes letters, postcards, and printed matter ( ).

A. Document-type express delivery B. Books for the blind C. Postal letters D. Postal advertisements

7. Domestic mails that are specially approved for free delivery include: ( ), free letters for conscripts wait.

A. Relics of martyrs B. Readings for the blind C. Postal affairs D. Registered readings for the blind

8. Postage vouchers include stamps, stamp patterns printed on the postage envelope, ( ), Postage symbols printed by a postage machine.

A. Postage printed matter B. Stamp copy C. Postage postcard D. Postage letter

9. Domestic mail charges are mainly divided into ( ).

A. Paid rate B. Basic rate C. Non-basic rate D. Free rate

10. The basic domestic mail rate refers to the domestic ( ) rate.

A. Printed matter B. Ordinary letter C. Postcard D. Ordinary package

11. Non-basic domestic mail rates refer to postal service rates other than basic rates, such as ( ), insured price fees, extended service fees and other fees.

A. Delivery fee B. Registration fee C. Inquiry fee D. Withdrawal of changes

12. Domestic mail items that are specially approved for free delivery include ( ), books for the blind, and postal services.

A. Martyrs’ relics B. Martyrs’ relics and telegraph fees C. Free registered letters for conscripts D. Free letters for conscripts

13. The payment methods for domestic postal service fees are (), Delivery stamped with postage machine symbol, etc.

A. Copies of stamps B. Stamps affixed C. Recipient pays total postage D. Hong Kong and Macao stamps affixed

14. Prohibited items in domestic mail include: explosive, Dangerous items such as flammable, corrosive, radioactive, toxic, etc.; items prohibited by national laws and regulations ( ).

A. Personal storage B. Personal possession C. Circulation D. Delivery

15. The items prohibited for domestic mail include ( ) items, etc.

A. Harmful to public hygiene B. Antique calligraphy and painting C. Reactionary newspapers, books, promotional materials D. Perishable

16. Newspapers and periodicals are divided into ( ) according to their text format.

A. Chinese version B. English version C. Ethnic minority version D. Foreign language version

17. Newspapers can be divided into: daily, (), semi-monthly, monthly, etc.

A. Tuesday newspaper B. Monday newspaper C. Weekly newspaper D. Ten-day newspaper

18. Magazines can be divided into: weekly, (), semi-monthly, monthly, quarterly and semi-annual.

A. Daily B. Bimonthly C. Ten-day publication D. Even-daily

19. Stamps mainly include commemorative stamps, special stamps, J stamps, T stamps, ordinary stamps, and arrears stamps. Numbered tickets, changed tickets, ( ), etc.

A. Personalized stamps B. Air stamps C. Documentary stamps D. Character stamps

20. Stamp products include stamp products of China Philatelic Corporation and stamp products with local characteristics of various provinces and cities, including First day covers, stamped envelopes, postcards, postage folders, (), commemorative albums, etc.

A. Commemorative envelope B. Ordinary envelope C. Picture card D. Express mail envelope

21. Stamp T stamps include souvenir sheets, souvenir sheets, ( ), etc.

A. Numbered ticket B. Paper ticket C. Small booklet D. Untoothed ticket

22. The core of postal professional ethics is "( )", which is a must for postal employees. The most basic quality requirements.

A. Rapid and accurate B. Dedicated to work C. Civilized production D. Safe and convenient

23. Postal professional ethics requires "discipline" ( ).

A. Observe the communication regulations. B. Observe communication disciplines. C. Strictly abide by communication confidentiality. Terms", namely: "Hello", "Please", "Goodbye", "( )",.

A. Take care B. Thank you C. You’re welcome D. Sorry

25. Speech etiquette requires a beautiful voice, appropriate speaking speed, and soft intonation ( ).

A. Elegant expression B. Moderate volume C. Graceful posture D. Clear articulation

26. Postal savings and remittance salespersons should adhere to the principle of "voluntary deposits, (), and confidentiality of depositors" Savings Principle.

A. Free deposits and withdrawals B. Free withdrawals C. Deposits bear interest D. Deposits have a term

27. Postal deposit and remittance salespersons should follow the purpose of "( )".

A. Customer first B. Customer first C. Service first D. Service first

28. Postal Savings and Remittance employees must report in a timely manner if they discover internal violations, ( ).

A. Violation of regulations B. Violation of discipline C. Violation of law D. Other violations

29. Postal enterprises will organically combine ( ) on the basis of integrating their own and social resources. , using modern information technology and advanced production operation methods, and taking users as the center, to provide users with multi-functional, personalized and integrated logistics services.

A. Customer flow B. Physical flow C. Information flow

4. True or false questions: ***XX questions, 1 point each, ***XX points.

( ) 1. Postal enterprises affiliated to the postal administration department of the State Council are public enterprises that are owned by the whole people and operate postal services.

( ) 2. Postal enterprises affiliated to the postal administration department of the State Council are exclusive enterprises that operate postal services and are owned by the whole people.

( ) 3. The production process of postal communications produces effects by transmitting information.

( ) 4. The production activities of postal communications produce effects through the process of user consumption and use.

( ) 5. The production process of postal communications is a process of joint operation across the entire network.

( ) 6. The fundamental task of postal communications is to ensure the communication needs of the party and the country and the needs of the entire society for postal communications, continuously improve product quality, expand business markets, and promote a virtuous cycle of postal services.

( ) 7. "Quick, accurate, safe and convenient" is the service policy of postal communications.

( ) 8. Timeliness is the lifeline of postal communication. Modern postal communication needs to be fast and efficient in order to provide effective communication utility to society.

( ) 9. Freedom of communication and confidentiality of communication are special rights granted to citizens by the Constitution. The nature of postal communication determines that the delivery of mail must be intact, without loss, damage, or leakage.

( ) 10. Domestic mail is divided into ordinary mail and receipt mail according to the delivery time limit.

( ) 11. Domestic mail is divided into ordinary mail and ordinary mail according to the processing procedures.

( ) 12. Domestic parcels include parcels, direct parcels, and express parcels.

( ) 13. Domestic mail is divided into domestic mail and international mail according to the delivery area.

( ) 14. Domestic mail is divided into ordinary mail and express mail according to the delivery time limit.

( ) 15. Domestic mail is divided into ordinary mail and receipt mail according to their nature.

( ) 16. Domestic mail rates are mainly divided into basic rates and non-basic rates. Basic rates refer to the rates for domestic ordinary letters and printed matter.

( ) 17. Domestic mail rates are mainly divided into basic rates and non-basic rates. Basic rates refer to the rates for domestic ordinary letters and registered letters.

( ) 18. Non-basic domestic mail rates refer to postal service rates other than basic rates, such as registration fees, insurance fees, withdrawal, change and extended service fees, etc.

( ) 19. Prohibited items for domestic mail include items that are harmful to public health; perishable items; newspapers, books, promotional materials, and obscene items.

( ) 20. Domestic mail shipments of shredded tobacco and tobacco leaves are limited to 5 kilograms each, and the combined shipment of the two types cannot exceed 10 kilograms. Only two items per person per time.

( ) 21. Each item of cigarettes and cigars sent by domestic mail is limited to two items (400 pieces) (the combined mailing limit is four items).

( ) 22. Foreign language newspapers and periodicals published in foreign countries are called "foreign language newspapers and periodicals". Chinese-language newspapers and periodicals published by foreign countries are called "imported Chinese-language newspapers and periodicals."

( ) 23. Stamps are issued by national (regional) postal authorities and are used to mark mail fees and collect postage vouchers.

( ) 24. Postal professional ethics refers to the sum of professional obligations, professional responsibilities, professional behavioral ethics and behavioral norms that postal employees should follow in the production and operation of postal communications.

( ) 25. Civilization in the postal professional ethics requirements means safe production and courtesy to others.

( ) 26. Responsibility among the postal professional ethics requirements is to stick to the communication position and ensure communication safety.

( ) 27. Postal service etiquette is the norms and procedures used by postal employees to maintain a good image of the postal enterprise and show respect and friendliness to customers during service activities.

( ) 28. The "Postal Communication Service Specifications" stipulates the "civilized language" of postal services, namely: "Hello", "Please", "Thank you", "Sorry", "Goodbye" .

( ) 29. Postal savings and remittance salespersons should adhere to the savings principle of "voluntary deposits, free withdrawals, interest-bearing deposits, and convenience for depositors".

( ) 30. Postal savings and remittance salespersons should follow the tenet of "customer first, service first"; adhere to the savings principle of "voluntary deposits, free withdrawals, interest-bearing deposits, and confidentiality for depositors".

( ) 31. When handling various businesses, Postal Remittance Savings employees must strictly abide by the operating procedures and relevant systems of the Savings and Remittances business to avoid illegal operations.

( ) 32. The exclusive right of postal enterprises is that "the delivery business of letters and other items of a letter nature shall be exclusively operated by postal enterprises, unless otherwise specified by the State Council."

( ) 33. The payee of postal remittance shall present a valid certificate to the postal enterprise or its branch to redeem the remittance within one month from the date of receiving the remittance notice.

( ) 34. The payee of postal remittance shall present a valid certificate to the postal enterprise or its branch to redeem the remittance within two months from the date of receiving the remittance notice

( ) 35. Remittances that have not been collected within ten months from the date of delivery of the refund notice to the remitter shall be turned over to the state treasury.

( ) 36. Remittances that have not been collected within twelve months from the date when the remittance notice is delivered to the remitter shall be turned over to the state treasury.

( ) 37. The "Postal Law" stipulates that the businesses operated by postal enterprises include: domestic and international mail delivery; domestic newspaper and periodical distribution; postal savings and postal remittance; and those suitable for postal enterprises as prescribed by the postal administration department of the State Council. Other business.