1, try to restart the software.
Go to Settings-Applications and Permissions/More Settings-Application Management-Find Applications-Force Stop, or end the software in the background and then reopen it.
2. Upgrade the system and software to the latest version.
The new version has improved compatibility and stability. You can try to upgrade the system and check to upgrade to the latest version in the app store or software.
3, check the software compatibility
Search the app store for software to see if it is compatible with the latest version of the device, or compare it with the same Android version of the device. If the app store prompts incompatibility, or similar devices also have this problem, it may be the application itself. Suggest consulting software customer service to find a solution.
4, check the software permissions
If the device prohibits some rights of the third-party software, it may cause the software to flash back. You can go to Settings-Applications and Permissions/More Settings-Permission Management to find the software, allow all permissions, and then open it.
5, clear the software data
If the data is backed up, it may be that the application cache file is abnormal. You can go to Settings-Applications and Permissions/More Settings-Application Management-Find Software-Store-Clear Data. (This operation will clear the original usage data of the software, and the data cannot be recovered after the operation. )
6. Uninstall and reinstall the software
Back up the data, press and hold the software icon on the desktop-uninstall the app, and then download and install it again in the app store. (This operation will delete the software data, and the data cannot be recovered after the operation. )
7. Clean up the running memory and storage space.
Use I housekeeper to clean up the storage space of equipment in time, uninstall uncommon software, and keep the remaining storage space above 20%.
Backup and recovery methods of WeChat chat records;
1. On WeChat-I-Settings-Chat-Backup and migration of chat records-Migration-Migration to computer WeChat, mobile phone/tablet WeChat, and then migration back to the original mobile phone to restore chat records;
2.vivo/iQOO models can use the function of exchanging messages with one button to transfer the chat records and data of WeChat to another mobile phone device for backup, and use the backup storage mobile phone to restore the chat records. (Only one-button switching of vivo phones is supported. If not, it is not supported. )
3. Open the computer version of mutual transmission, turn on the USB debugging of the mobile phone, connect the computer and the mobile phone with the original data cable, enter the computer mutual transmission-data backup-new backup-view the WeChat data-and start the backup. Click Restore Data to restore the previous backup.
4. Connect the computer and the mobile phone to the same router network, log in to WeChat on the computer side-click the ≡ sign in the lower left corner-backup and restore-back up the chat record to the computer-confirm on the mobile phone side and start the backup. Click "Restore Chat Data to Mobile Phone" to restore the previous backup.
note:
Chat records and data of third-party software such as 1 and WeChat cannot be backed up to the cloud service;
2. When restoring the backup data, the original WeChat data imported into the mobile phone will be overwritten and cannot be retrieved. It is recommended to use a new machine or a mobile phone with all data erased to save WeChat chat data.
If you have more questions, you can go to this link page to consult online customer service for details.