If the download of online banking security controls fails, it may be due to the interception of third-party security software, which leads to the incomplete download program of security controls, or the unstable network transmission leads to the failure of downloading data packets, resulting in capacity deviation.

If the download of the control is blocked by other software, then you must select "Allow"; If you set the "deny" policy in the third-party security software, it will cause the antivirus software to intercept the security control directly without any hint. It is recommended that you exit other security software when downloading and installing security controls. If your network transmission is unstable and data download is incomplete, please download the control installer again.

The newly upgraded online banking security control is applicable to all versions of 32-bit Windows operating systems, including Windows 2000, XP(32-bit) and Vista(32-bit).