Automobile Maintenance Service Commitment Article 1 Driver's Comments
Hello!
Welcome to xx garage to repair and maintain your vehicle. Our service standards are: "safety, honesty, efficiency and harmony" to serve users, quality first, service first and customer first.
We make the following promises to you:
1, warm reception, firmly establish the concept of "quality first, customer first", meet the needs of full-time users and safeguard their legitimate rights and interests.
2. Excellent service. Establish user files, pay regular return visits, solicit opinions with all one's strength, provide enthusiastic service, answer users' inquiries and eliminate users' concerns.
3, integrity, adhere to integrity. Sign and faithfully perform the automobile maintenance contract fairly, and do not reduce the business items without authorization.
4. The charge is reasonable. In strict accordance with the relevant provisions of the state, the expenses shall be settled reasonably and bills shall be issued according to law.
5. put an end to fraud. Standardize the channels for purchasing spare parts, and do not use counterfeit spare parts with unqualified quality.
6. Standardize business practices, abide by national laws, regulations and rules, correct business practices, fully and fairly disclose legal maintenance and operation, standardize charging standards, and set up supervision telephones.
7. Ensure quality. Establish and improve the quality assurance system of automobile maintenance, fully implement national standards, industry standards and enterprise standards, carefully record the inspection of automobile maintenance, and issue the factory certificate of automobile maintenance according to regulations.
8, civilized production, do a good job in civilized production and safety production, prevent pollution, protect the environment, and constantly improve the service, personnel facilities and service functions, so that the factory is renovated, the environment is beautiful and the layout is reasonable.
9. Accept supervision, pretend to accept administrative supervision, Oren supervision and social supervision, fully and accurately realize the service commitment, and listen to your suggestions to us.
In order to improve the enterprise's popularity and establish the enterprise image, we solemnly promise to you in the spirit of "all pursuit of high quality and customer satisfaction" and the principle of "the most favorable price, the most thoughtful service and the most reliable product quality":
A, product quality commitment:
1. There are quality records and test data for the manufacturing and testing of products.
2. For product performance testing, we sincerely invite users to personally check the whole process and performance of the product.
Second, the product price commitment:
1. In order to ensure the high reliability and advancement of products, the materials used in the system are all domestic or international high-quality products.
2. Under the same competitive conditions, our company will sincerely provide you with the most favorable price without sacrificing technical performance or changing products.
Third, the delivery date commitment:
1, product delivery date: as far as possible, according to user requirements, our company produces and installs, and strives to meet user needs.
Four, after-sales service commitment:
1. Service tenet: fast, decisive, accurate, thoughtful and thorough.
2. Service tenet: service quality wins users' satisfaction.
3. Service efficiency: If the equipment fails within the warranty period or outside the warranty period, the maintenance personnel can arrive at the site within 24 hours after the supplier receives the notice.
Product quality assurance measures
First, the quality management model
The quality management system meets the standard: is0900 1: 20xx.
Two. general survey
With the increasingly fierce market competition and the development needs of Ordos Dongsheng Lianzhong Trading Co., Ltd., in order to standardize and strengthen the internal management of enterprises, enterprises have always put quality work in the first place. We set up a special leading group, hired management experts and absorbed advanced experience at home and abroad. On the basis of reaching the total quality management standard, we have compiled a quality manual which is suitable for the characteristics of our enterprise and conforms to the IS09002 standard. We have successfully re-evaluated the certification of IS09002 in the quality system certification center, and carried out the revision work to make the product quality management norms in line with international standards.
In order to ensure the long-term and effective operation of the quality assurance system established by Ordos Dongsheng Lianzhong Trading Co., Ltd., first of all, ensure the organization and personnel, and the management representative is mainly responsible for the implementation, operation, inspection, summary and assessment of IS09002 standard. Professional trained and qualified internal quality system auditors are distributed in various production workshops and related functional departments. Through training and study, they can improve their own quality and professional level, which plays a key role in the operation of enterprise quality system. In order to effectively reflect the effective operation of the quality assurance formulated by Ordos Dongsheng Lianzhong Trading Co., Ltd., the enterprise has established the corresponding management system. First, determine the sales department and improve the contract management, contract review, customer service and quality information management subsystems according to the standard requirements. Secondly, based on the technical department, the design, development, process technology and standard management subsystems are determined. Thirdly, based on the production department, the subsystems of planning management, equipment management, tooling management, warehouse management, on-site civilized production management and products, semi-finished products, products in process, packaging delivery and workplace appliances management are determined. Each production workshop and department will decompose and implement the 20 elements to all departments and personnel step by step, and carefully organize their implementation according to the requirements in the annual audit plan. At the same time, according to the actual situation in production, they will organize random checks and audits from time to time to find out the causes of problems in the audit, put forward overall measures and follow them up one by one until the problems are completely solved.
Third, quality control management
The enterprise has a quality inspection department, which is responsible for incoming material inspection, process control and product ex-factory inspection. Every process of every product has formed a strict quality control network, and the quality inspection department has corresponding detection means, forming a strong quality supervision system. In order to ensure the product quality of the enterprise and truly embody the purpose of "quality is the life of the enterprise", our principle is "to manage both ends and be strict in the middle". Raw materials are the main body of product quality, and their quality is directly related to product quality. We strictly follow the requirements of IS0900 1 standard to identify the qualifications of the main materials, and constantly determine the qualifications of subcontractors and outsourcing factories. At the same time, we sign quality award and compensation agreements with subcontractors from time to time, and organize production, technical and quality inspection personnel to inspect and evaluate the outsourced factories from time to time, which further ensures the loan quality of raw materials and outsourced products. The personnel of the quality inspection department are distributed in each process of each product. Their duty is to inspect, record and mark in strict accordance with drawings, processes, standards and inspection specifications, and give timely feedback when nonconforming products are found. The quality inspection department and the production department make statistical analysis on the nonconforming products in production every month, hold a quality analysis meeting and propose improvement measures. At the same time, each product has a full-time supervisor and inspector. In addition to supervising and inspecting each process, it is responsible for convening personnel from production, technology and sales departments to conduct sampling inspection, identification and confirmation of each batch of products before leaving the factory. Through a series of measures, the product quality of the enterprise has been effectively guaranteed.
Before leaving the factory, the equipment shall be tested according to the ex-factory inspection regulations for electrical products stipulated by the state, so as to ensure that the delivered technical data are complete, clear and correct, and can meet your requirements for equipment installation, commissioning, performance assessment, operation and maintenance. Ensure that qualified technicians are dispatched in time to provide correct and adequate technical services and training for the installation, trial operation, performance evaluation, acceptance, operation and maintenance of contract equipment. Ensure that the equipment adopts high-quality materials and advanced tools, and is manufactured and inspected in strict accordance with the design drawings, technical requirements, system functions, forgetting requirements and relevant standards of the Ministry. The whole manufacturing process is carried out in strict accordance with the IS09002 quality system to ensure that the products are brand-new, advanced in technology, excellent in quality and smooth in design, materials and process defects.
Quality first is our company's aim, and serving customers is our company's responsibility. We warmly welcome new and old customers to put forward valuable opinions on our product quality assurance measures, and we will certainly improve and better serve our users.
3 1, automobile maintenance service commitment: to provide users with comprehensive and high-quality service as the service slogan, to serve users wholeheartedly, to conscientiously implement the superior regulations on motor vehicle maintenance management, and to provide low prices and high quality.
2. Carefully check the vehicles maintained by users and make project records, listen to the questions raised by users, fill in the maintenance items, make a valuation sheet, and the users sign for approval.
3, in the process of maintenance, found it necessary to increase the maintenance items, timely contact with users, explain the situation, get the user's reply before construction, give warm and patient explanation to users.
4, for the maintenance of vehicles, to ensure the quality, timely delivery, establish the urgent needs of users, the implementation of 24-hour service, to solve problems for users, equipped with emergency rescue vehicles.
5. Provide follow-up service for vehicles leaving the factory for maintenance, and guarantee them according to the quality guarantee period and engineering quality guarantee period stipulated by the state. 6. For vehicles that need to buy spare parts for maintenance, ensure that they can take the initiative to give detailed answers to the owners on issues such as price, origin and quality of the spare parts factory, and then seek the opinions of the owners for processing.
If our factory wins the bid, we will take the following measures to provide timely, convenient, high-quality and efficient maintenance services for the designated maintenance units:
First, establish and improve the quality assurance system.
(1) Establish a more standardized and flexible management mechanism (including production management system, quality control, personnel training, market development, strategic planning and other mechanisms), improve strict management, and ensure efficient and high-quality services for customers.
(2) Strengthen hardware investment and improve the scientific and technological content of equipment. On the basis of the original equipment, continue to introduce more advanced equipment to meet the needs of the continuous development of automobile maintenance services; At the same time, we will speed up the establishment of cooperative relations with major brand automobile manufacturers and strive for greater support of technology, equipment and accessories.
Second, provide preferential and reasonable maintenance service prices.
Our company has long-term cooperative relations with major parts suppliers in Nanning and Chongzuo. The material parts department of our factory can know the latest market situation of accessories at any time through the computer network, and provide customers with high quality and good price accessories. At the same time, our factory also maintains good relations with special parts suppliers of automobile manufacturers in Nanning and Chongzuo.
Three, establish a sound pre-sale, sale and after-sales service system.
Further improve the operation process of automobile maintenance, implement the management of repair, batch, repair, inspection, completion and delivery, implement the core replacement system under strict monitoring, further improve the computer management of various departments, publicize the maintenance price, and provide quality tracking services for customers to maintain vehicles.
Fourth, provide trinity maintenance.
Establish a business framework integrating spare parts supply, automobile maintenance, quality tracking and consultation. Ensure all-round provision of high-quality, priority and efficient services to customers.
Verb (abbreviation for verb) maintains quality assurance.
1. We promise to implement it in accordance with Chapter 4 "Quality Management" of the Regulations on Motor Vehicle Maintenance and Management of the Ministry of Communications: during the warranty period, our factory will be responsible for and compensate for mechanical accidents and economic losses caused by maintenance quality.
2, commitment to repair qualified vehicles, quality assurance mileage is:
(1) The warranty period for vehicle repair or assembly repair is within 20,000 kilometers or 100 days;
(2) The quality guarantee period of secondary maintenance is 5000 kilometers or 30 days after the vehicle is driven;
(3) The quality guarantee period of first-class maintenance, minor repairs and special repairs is within 20xx kilometers or 10 days after the vehicle runs;
3. Commitment to implement the "ex-factory quality guarantee period system" for the maintenance quality of official vehicles.
4. The promised maintenance unit can check the purchase documents and invoices of auto parts at any time.
Six, to provide free services for repair units.
1, implement personnel management, including appointing personnel to pick up the car when entering the factory, and establish a computer-managed maintenance file separately. After the vehicle leaves the factory, it will be repaired free of charge during the repair period.
2. Warmly receive the repairman, provide the driver's lounge, and provide free tea, books and newspapers, movies, entertainment and lunch. At the same time, ensure that team maintenance is given priority to ensure timely maintenance and completion.
3. Provide on-site service, and provide free automobile maintenance consultation.
4. Carry out "24-hour rescue vehicle service" throughout the county. As long as you call the factory's rescue number, you can rescue the midway anchor or accident for free, ensuring timely rescue.
5, for the fixed-point maintenance of vehicles, free car wash or polishing and waxing once a month; Long-term exemption from manual oil change and engine cleaning.
Bidder's unit (official seal):
Date:
Fusui county yueri repair shop
Automobile maintenance service commitment Article 5 Dear users:
Thank you sincerely for using the "* *" brand special purpose vehicle produced by our company. In order to better provide quality after-sales service, our company solemnly promises to you as follows:
1. All special vehicles produced by our company will provide lifelong service. During the "three guarantees" period, the quality problems of the modified parts will be repaired free of charge. For the problems that appear after the "Three Guarantees" period, our company will organize maintenance at the first time and charge fees as appropriate.
Second, under the premise of using the special vehicle normally in accordance with the user's instruction manual, if the special modified parts can't work normally due to the company's manufacturing reasons during the "Three Guarantees" period, the after-sales service center will confirm and guarantee or compensate.
III. The "Three Guarantees" period: one year from the company's resignation date (the domestic hydraulic system cylinder pump valve is guaranteed for six months, and the imported hydraulic system cylinder pump valve is guaranteed for one year).
4. The light bulb, glass, rubber products, various electrical instruments, sensors and other wearing parts and consumable parts specially modified are not covered by the warranty; Abnormal use of the vehicle according to the requirements of the instruction manual, such as irregular replacement of damaged parts caused by lubricating oil, is not covered by the warranty.
Five, the user should carry out daily maintenance, maintenance and troubleshooting of the vehicle and its modified parts, so as to keep the vehicle in good condition and use its special functions normally.
Our company has a skilled and responsive after-sales service team and has opened a 24-hour service hotline. From the moment you receive the user information, reply within 4 hours, arrive at the scene within 24 hours in the province and 72 hours outside the province. After the maintenance personnel arrive at the site, minor faults are guaranteed to be solved within 4 hours, general faults are guaranteed to be solved within 10 hours, and major faults are provided with clear solutions within 24 hours, and solved thoroughly in time. Seven, according to the needs of users, the company can provide free training for operators and provide relevant technical information. In areas where vehicles are concentrated, 1-2 quality return visits are conducted every year.
Eight, after-sales service contact:
Service hotline: 86-XXX
24-hour hotline: 138XXX
Chuan Zhen: 86-XXX
If our factory wins the bid, we will take the following measures to provide timely, convenient, high-quality and efficient maintenance services for the designated maintenance units:
First, establish and improve the quality assurance system.
(1) Establish a more standardized and flexible management mechanism (including production management system, quality control, personnel training, market development, strategic planning and other mechanisms), improve strict management, and ensure efficient and high-quality services for customers.
(2) Strengthen hardware investment and improve the scientific and technological content of equipment. On the basis of the original equipment, continue to introduce more advanced equipment to meet the needs of the continuous development of automobile maintenance services; At the same time, we will speed up the establishment of cooperative relations with major brand automobile manufacturers and strive for greater support of technology, equipment and accessories.
Second, provide preferential and reasonable maintenance service prices.
Our company has long-term cooperative relations with major parts suppliers in Nanning and Chongzuo. The material parts department of our factory can know the latest market situation of accessories at any time through the computer network, and provide customers with high quality and good price accessories. At the same time, our factory also maintains good relations with special parts suppliers of automobile manufacturers in Nanning and Chongzuo.
Three, establish a sound pre-sale, sale and after-sales service system.
Further improve the operation process of automobile maintenance, implement the management of repair, batch, repair, inspection, completion and delivery, implement the core replacement system under strict monitoring, further improve the computer management of various departments, publicize the maintenance price, and provide quality tracking services for customers to maintain vehicles.
Fourth, provide trinity maintenance.
Establish a business framework integrating spare parts supply, automobile maintenance, quality tracking and consultation. Ensure all-round provision of high-quality, priority and efficient services to customers.
Verb (abbreviation for verb) maintains quality assurance.
1. We promise to implement it in accordance with Chapter 4 "Quality Management" of the Regulations on Motor Vehicle Maintenance and Management of the Ministry of Communications: during the warranty period, our factory will be responsible for and compensate for mechanical accidents and economic losses caused by maintenance quality.
2, commitment to repair qualified vehicles, quality assurance mileage is:
(1) The warranty period for vehicle repair or assembly repair is within 20,000 kilometers or 100 days;
(2) The quality guarantee period of secondary maintenance is 5000 kilometers or 30 days after the vehicle is driven;
(3) The quality guarantee period of first-class maintenance, minor repairs and special repairs is within 20xx kilometers or 10 days after the vehicle runs;
3. Commitment to implement the "ex-factory quality guarantee period system" for the maintenance quality of official vehicles.
4. The promised maintenance unit can check the purchase documents and invoices of auto parts at any time.
Six, to provide free service for repair units.
1, implement personnel management, including appointing personnel to pick up the car when entering the factory, and establish a computer-managed maintenance file separately. After the vehicle leaves the factory, it will be repaired free of charge during the repair period.
2. Warmly receive the repairman, provide the driver's lounge, and provide free tea, books and newspapers, movies, entertainment and lunch. At the same time, ensure that team maintenance is given priority to ensure timely maintenance and completion.
3. Provide on-site service, and provide free automobile maintenance consultation.
4. Carry out "24-hour rescue vehicle service" throughout the county. As long as you call the factory's rescue number, you can rescue the midway anchor or accident for free, ensuring timely rescue.
5, for the fixed-point maintenance of vehicles, free car wash or polishing and waxing once a month; Long-term exemption from manual oil change and engine cleaning.
Bidder's unit (official seal):
Date:
Fusui county yueri repair shop
Commitment letter of automobile maintenance service. The company (repair shop) consciously abides by national laws and regulations and operates legally. Implement services in strict accordance with relevant technical standards and automobile maintenance process specifications to ensure maintenance quality. Ensure that the vehicle is in good technical condition and safe operation during the fixed-point maintenance, and solemnly promise to Chuzhou Second People's Hospital as follows.
Set up an emergency telephone and implement a 24-hour special duty system. During the contract period, if the vehicle breaks down on the way out of Chuzhou city, it will be rescued free of charge and dispatched for maintenance in time.
Timely and give priority to hospital vehicle maintenance services to ensure the needs of vehicle units. Vehicle maintenance is on call; Ambulances are always on standby for maintenance; If the vehicle unit has multiple vehicles for maintenance at the same time, it will meet the needs of users to the greatest extent in time. The annual inspection of vehicles after maintenance must be qualified.
Establish technical files and maintenance files of each vehicle according to regulations. Provide daily free maintenance and technical consulting services. Set up a special line.
The quality assurance of vehicle maintenance completion shall not be lower than the standard promised in the tender, and shall be submitted to the relevant personnel of the vehicle unit for acceptance in time. We will bear all losses caused by maintenance quality problems.
Ensure the safety of the vehicle of the vehicle using unit during the maintenance period, without loss or damage, otherwise all losses will be borne by us.
Establish a complaint system, accept the supervision and inspection of automobile users on management and maintenance quality, and investigate and handle automobile users' complaints.